In order to address the grouping issues encountered since the dungeon event began, we're planning to bring all megaservers down for maintenance tomorrow morning beginning at 6am EST. The plan is to fix various issues relating to grouping caused by such a large number of players using the system including being unable to leave or disband a group, pass lead to another player, queue for a dungeon through the Grouping Tool, or the UI stating someone has declined a group even if everyone has accepted.
Due to the type of fix this entails, we're also planning to publish the Xbox One incremental patch during the maintenance time. Included in this patch is the fix for the long loading screen issue.
For those that have been attempting to run through a random daily dungeon today, or already completed the random daily dungeon prior to 10am EST this morning, we’ll make sure you receive your extra sweepstakes entry (if you meet eligibility) and are looking into how to send your Mysterious Reward Box.
We apologize for the frustration this may have caused, and appreciate your patience.
Gina Bruno
Senior Creator Engagement Manager
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