Dailies not resetting on time

Ashdroid

(whoops. double post. but because top of the page...)

I'm not able to get a quest from Razgurug today. I've always picked up and turned in all the CWC dailies at the same time, including the last time I did them a few days ago. I got quests today from the other three in CWC.


What type of daily quest is it? one from Razgurug
What is your character's alliance and level? AD - CP 532
Was the daily quest shared with you, or did you pick it up directly? Never have shared any CWC quests

PS4 NA server

Apache_Kid

This issue was first reported on OCTOBER 31st. Today is DECEMBER 15th. There is still no fix. The only thing we have is a comment from ZoS over 30 days ago saying that the issue was only on PC and never made it to console.

Since then we have learned that this is patently false as myself and many others on console have reported the same issues with Razgurug and they Cyrodiil quest boards.

The communication on these bug threads is abysmal. I never get any of my threads replied to and so many of the ones that do get replied to go ignored after that with no further updates.

Ashdroid

I also can't get a Scouting daily in Cyrodiil today.

What type of daily quest is it? Cyrodiil Scouting Mission
What is your character's alliance and level? AD - CP 533
Was the daily quest shared with you, or did you pick it up directly? no, I don't think I've ever had this one shared with me

PS4 NA server, Vivec

MasterSpatula

Another maintenance, no patch, so no fix.

Come on guys, this is not a good look for you.

Apache_Kid

No daily from Razgurug again today. Xbox NA. On two different characters. 2nd time this week and it's only Wednesday.

Hippie4927

@ZOS_JessicaFolsom Is Razgurug ever getting fixed?

Apache_Kid

I've seen Dev Comments the last couple days on some of the bug threads that they will be fixed in Update 17 but this thread and others about this issue with Razgurug and the Cyrodiil quest boards not offering quests have not been given enough attention. Will this issue be addressed in update 17 or will it not? @ZOS_GinaBruno

Mystrius_Archaion

Apache_Kid wrote: »

I've seen Dev Comments the last couple days on some of the bug threads that they will be fixed in Update 17 but this thread and others about this issue with Razgurug and the Cyrodiil quest boards not offering quests have not been given enough attention. Will this issue be addressed in update 17 or will it not? @ZOS_GinaBruno

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

esotoon

Mystrius_Archaion wrote: »

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

Why would this mean that the Cyrodiil dailies that used to work fine, are now broken?

Apache_Kid

Mystrius_Archaion wrote: »

Apache_Kid wrote: »

I've seen Dev Comments the last couple days on some of the bug threads that they will be fixed in Update 17 but this thread and others about this issue with Razgurug and the Cyrodiil quest boards not offering quests have not been given enough attention. Will this issue be addressed in update 17 or will it not? @ZOS_GinaBruno

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

Ah yes. The ol' "well yes it's indeed broken but it would take alot of work to fix it so it's not fixed."

I wish I could use this excuse at my job.

Apache_Kid

No daily from Razgarug today. Again. Xbox NA.

Armatesz

No daily from Razgarug on my end as well on xbox one na

Mystrius_Archaion

esotoon wrote: »

Mystrius_Archaion wrote: »

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

Why would this mean that the Cyrodiil dailies that used to work fine, are now broken?

That's a completely different bug. I have no idea why since I avoid pvp anyway. The pve Razgurug daily is the issue that made a lot more people notice and was quickly figured out even if not fixed yet.
Maybe you need to look at the pvp daily names or some other variable. Try to figure out what circumstances make it not work rather than just asking other people to figure it out who either haven't noticed or will never notice because they don't do those dailies. You have the problem so you have more ability to figure it out than most of us.

esotoon

Mystrius_Archaion wrote: »

That's a completely different bug. I have no idea why since I avoid pvp anyway. The pve Razgurug daily is the issue that made a lot more people notice and was quickly figured out even if not fixed yet.
Maybe you need to look at the pvp daily names or some other variable. Try to figure out what circumstances make it not work rather than just asking other people to figure it out who either haven't noticed or will never notice because they don't do those dailies. You have the problem so you have more ability to figure it out than most of us.

Thanks for the snarky reply, but if you check your post above, you responded directly to a post that was talking about *both* the Razgurug and the Cyrodiil quest boards not offering quests, with the statement that you thought the bug was caused by the repeatable checks looking for the quest name instead of quest ID variable. As I am not a mind reader, and without you stating otherwise, from this side of the screen it therefor looked like your diagnosis was for the problem with both quest boards; hence my question. Had I known you were only referring to the Razgurug board and had no knowledge of the Cyrodiil boards, I would obviously not have asked the question, wasted your valuable time and apparently caused you such great offense that you needed to go full snark with your reply. But again - not a mind reader.

Ashdroid

No daily from Razgurug again. PS4 NA

Apache_Kid

Mystrius_Archaion wrote: »

esotoon wrote: »

Mystrius_Archaion wrote: »

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

Why would this mean that the Cyrodiil dailies that used to work fine, are now broken?

That's a completely different bug. I have no idea why since I avoid pvp anyway. The pve Razgurug daily is the issue that made a lot more people notice and was quickly figured out even if not fixed yet.
Maybe you need to look at the pvp daily names or some other variable. Try to figure out what circumstances make it not work rather than just asking other people to figure it out who either haven't noticed or will never notice because they don't do those dailies. You have the problem so you have more ability to figure it out than most of us.

Why can't the people who get paid to work on the game figure it out?

The onus is not on the customer to determine the cause of defects in the product.

This issue with the Cyrodiil quest boards is almost assuredly related as both of these bugs started happening at the same time.

This issue was first reported on PC October 31st. This means that they knew the CwC update contained this bug. They then, proceeded to put the CwC update on to consoles without providing a fix for the bug, while knowing that this bug was in the update.

We are nearing the 2-month mark for this issue. The time for speculating by forum-users is over and ZoS needs to take the reins and fix it.

Mystrius_Archaion

esotoon wrote: »

Mystrius_Archaion wrote: »

That's a completely different bug. I have no idea why since I avoid pvp anyway. The pve Razgurug daily is the issue that made a lot more people notice and was quickly figured out even if not fixed yet.
Maybe you need to look at the pvp daily names or some other variable. Try to figure out what circumstances make it not work rather than just asking other people to figure it out who either haven't noticed or will never notice because they don't do those dailies. You have the problem so you have more ability to figure it out than most of us.

Thanks for the snarky reply,

What do you do when you "assume"? You make an *** of yourself.
I was not being snarky. I was trying to help you help yourself, as we PVE players did for ourselves with Razgurug and figured out that he shared a quest name with another quest in another zone, exactly the same name, which is not repeatable and is the only daily that is not repeating out of his list.

If you can't figure out why the dailies are not resetting then it doesn't make the developer's job any easier especially when other players supposedly have no trouble with those dailies resetting. There is a variable they would have a hard time testing.

If I wanted to get snarky, but also tell you what they will tell you that is absolutely necessary if you can't figure out what is different for you from others who have no trouble, then I would tell you to post your system information and megaserver name and platform, like PC-US, and repair the game and try reinstalling it even.

Mystrius_Archaion

Apache_Kid wrote: »

Mystrius_Archaion wrote: »

esotoon wrote: »

Mystrius_Archaion wrote: »

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

Why would this mean that the Cyrodiil dailies that used to work fine, are now broken?

That's a completely different bug. I have no idea why since I avoid pvp anyway. The pve Razgurug daily is the issue that made a lot more people notice and was quickly figured out even if not fixed yet.
Maybe you need to look at the pvp daily names or some other variable. Try to figure out what circumstances make it not work rather than just asking other people to figure it out who either haven't noticed or will never notice because they don't do those dailies. You have the problem so you have more ability to figure it out than most of us.

Why can't the people who get paid to work on the game figure it out?

The onus is not on the customer to determine the cause of defects in the product.

You're right, but it's not always so simple. They can't always see what you see. They expected it to work in the first place when they put the content in the game, especially after the PTS, but that obviously didn't work out.
I happen to work in troubleshooting hardware over the phone for a living. I need to rely on the customer being my eyes and hands because I can't see anything helpful remotely and can't affect anything remotely.
If you fail to notice important details and relay it to them then they have little information other than your claims of "it works for others but not for me, so fix the problem that you have no idea where to start because you don't even know what is different and I refuse to provide that helpful information".

That's why players investigated Razgurug and figured him out, and why it is so strange that he has not been fixed yet. They found out, by multiple tries, that he was not awarding one daily, the alchemy one named "A Bitter Pill", which shares a name with a non-daily one-time-only quest from Deshaan. This is also happening for every last player who does those dailies the same as everyone else, unlike the cyrodiil dailies from what I have heard.
This is why more information from players helps. Sometimes players can figure it out for the developers enough to patch it easily, or if modding is allowed to patch it themselves like all the unofficial patches for TES3 Morrowind and TES4 Oblivion and TES5 Skyrim.

esotoon

Mystrius_Archaion wrote: »

What do you do when you "assume"? You make an *** of yourself.
I was not being snarky. I was trying to help you help yourself

From my point of view, I was asking you a direct question in response to you giving a theory as to why you thought *both* the Razgurug and the Cyrodiil quest boards were bugged (given the post you were replying to).

From your point of view you seem to think I was asking yourself and others who only PVE to magically have knowledge of the bug with the PVP noticeboards, and that I was expecting you and others to do the hard work and work out the problem with the PVP boards for me.

I have no idea why we are parsing this conversation so differently, but as you say your post wasn't meant in a snarky way, I accept that and apologise for snapping back at you when it wasn't warranted.

If you can't figure out why the dailies are not resetting then it doesn't make the developer's job any easier especially when other players supposedly have no trouble with those dailies resetting. There is a variable they would have a hard time testing.

Although this is nothing to do with my original question, I fully agree that players have an important part to play in data gathering for ZOS, especially when there are such variables involved.

However, as it has been a month and a half since ZOS stated that they have fixed the bug, it is not unreasonable for players to want ZOS to acknowledge that this fix didn't work, to state whether they are still working to fix it and to ask for any specific data they need above and beyond that which they have already asked for. Not least so that those players who are continuing to report the bug and provide data, know they aren't doing it in vain.

Apache_Kid

Mystrius_Archaion wrote: »

Apache_Kid wrote: »

Mystrius_Archaion wrote: »

esotoon wrote: »

Mystrius_Archaion wrote: »

I'm pretty sure it's because of repeatable checks looking for the quest name instead of quest ID variable(numbers and letters combines). This is either a tedious fix to find and rename the right references or they may need to rewrite the entire reference system to use variables instead of specific text strings(coding terms) to make it work. The latter is a huge long project that they may be unwilling to undertake currently.
This all depends on how the game is coded at the base level.

Why would this mean that the Cyrodiil dailies that used to work fine, are now broken?

That's a completely different bug. I have no idea why since I avoid pvp anyway. The pve Razgurug daily is the issue that made a lot more people notice and was quickly figured out even if not fixed yet.
Maybe you need to look at the pvp daily names or some other variable. Try to figure out what circumstances make it not work rather than just asking other people to figure it out who either haven't noticed or will never notice because they don't do those dailies. You have the problem so you have more ability to figure it out than most of us.

Why can't the people who get paid to work on the game figure it out?

The onus is not on the customer to determine the cause of defects in the product.

You're right, but it's not always so simple. They can't always see what you see. They expected it to work in the first place when they put the content in the game, especially after the PTS, but that obviously didn't work out.
I happen to work in troubleshooting hardware over the phone for a living. I need to rely on the customer being my eyes and hands because I can't see anything helpful remotely and can't affect anything remotely.
If you fail to notice important details and relay it to them then they have little information other than your claims of "it works for others but not for me, so fix the problem that you have no idea where to start because you don't even know what is different and I refuse to provide that helpful information".

That's why players investigated Razgurug and figured him out, and why it is so strange that he has not been fixed yet. They found out, by multiple tries, that he was not awarding one daily, the alchemy one named "A Bitter Pill", which shares a name with a non-daily one-time-only quest from Deshaan. This is also happening for every last player who does those dailies the same as everyone else, unlike the cyrodiil dailies from what I have heard.
This is why more information from players helps. Sometimes players can figure it out for the developers enough to patch it easily, or if modding is allowed to patch it themselves like all the unofficial patches for TES3 Morrowind and TES4 Oblivion and TES5 Skyrim.

Where did I refuse to provide helpful information? I've reported the bug and my platform and server multiple times along with the exact quest giver or quest board that is giving me issues. Any information provided by players on here is good and nice but no player should be expected to come on here and play Tech Detective on these issues especially ones that have been around for 2 months. We've been giving them information for 2 months on this bug. we are on day 58 since this bug was reported with Razgurug. All they needed was 1 week of testing this on their internal server of doing the quests everyday and seeing which one they couldn't pick up.

As you stated the bitter pill quest has the same name as one of the quests in Deshaan which you think is most likely causing the issue. This was stated pages ago in this thread or a different one. You know this, I know this, they know this, yet there has been no fix. I'm skeptical that this is the issue as this seems like a relatively simple fix. That the Cyrodiil quest boards bugged at the same exact time makes me think that this is a larger issue than two quests having the same name. Furthermore, one of the characters I do my dailies on has never done any quests in Deshaan so wouldn't I only be unable to grab the Razgurug quest of the same name if I had already done that quest?

However, if the dupiclate name is causing the problem as you think, then there is no excuse for not even mere comment in this thread by ZoS on when this issue will be fixed. Even if you aren't going to criticize them for not having this fixed there is no excusing the poor communication on this bug.

drakhan2002_ESO

I have discovered this issue on PC for 4 characters now; each one completed 10 Razgurug dailies...now he doesn't offer any more.

heaven13

PC-NA, CP280-290 (can't remember exactly what it was when doing the pick up)

I do the dailies with 2 different characters. I pick them all up myself and turn them in at the same time when all 4 are done. They're usually done in the morning (EST timezone) and turned in before noon of the same day they were picked up.

Yesterday my EP Imperial sorc didn't get Razgurug quest but picked up the other 3 (apostle, factotum, and crow). My DC Breton templar picked up 4 as usual.

Today, reverse was true. Imperial got all her quests, while Razgurug told my Breton he had nothing for her.

As others have mentioned, neither of my characters have been given the alchemy supply run once they've completed it once.

drakhan2002_ESO

Here's a work-around...

I have 2 accounts. What I did was find a low-level character on my second account, joined them to group and shared the daily quest with them. Because it seems like ZOS has little interesting in correcting this bug, when the bug does happen to me, I group up the second account character that has the daily in its Journal...share the quest back to the primary account...and I am able to do the daily. This allows me to continue to get my 4 boxes per day and progress toward my achievements.

The only problem I see here is the paywall barrier to those who would set up a free account; they would need to have CWC DLC installed I believe to allow the sharing of the quest (I'm not sure as I do not have that problem). I sub on both accounts.

Armatesz

drakhan2002_ESO wrote: »

Here's a work-around...

I have 2 accounts. What I did was find a low-level character on my second account, joined them to group and shared the daily quest with them. Because it seems like ZOS has little interesting in correcting this bug, when the bug does happen to me, I group up the second account character that has the daily in its Journal...share the quest back to the primary account...and I am able to do the daily. This allows me to continue to get my 4 boxes per day and progress toward my achievements.

The only problem I see here is the paywall barrier to those who would set up a free account; they would need to have CWC DLC installed I believe to allow the sharing of the quest (I'm not sure as I do not have that problem). I sub on both accounts.

I checked with someone that does not own cwc, you can share with them quests that they don't own the dlc for. They shared back for me on an alt character.

Apache_Kid

No scout or capture Keep quest Xbox NA Shor AD. There was no scroll quest initially either but when I went to go turn in my kill enemies quest the scroll quest was then available but still couldn't get a scout or capture Keep.

Apache_Kid

We are on week 9 of this bug and rapidly approaching week 10. If you make us wait til the next big update that'll mean the bug was in existence for over 3 months. 1 whole quarter of the year. Mind absolutely blown into 1 million pieces. I just can't even anymore.

TheCyberDruid

Just here to leave another comment that this is not fixed yet. No daily from Razgurug for me today and it's the third time it happens.

Hippie4927

When 3.3.0 goes live, Razgurug will be fixed. From the PTS patch note, "Brass Fortress Dailies: Razgurug will now offer you the Alchemy daily again when it comes up in the rotation."

dotme

PS4 NA not fixed - Many Cyrodiil quest-givers not giving quests. Surely this is a server-side fix and could be addressed during a patch maintenance, no?

In addition, PS4 NA long-standing issues as of January 11th 2018 include:

• Guild invites fail even though target doesn't have all 5 guild slots filled
• Ambush NB gap closer causes character to stop moving before activating
• Keep wall jump exploit (I sent @ZOS_GinaBruno a video of this - no idea if it was viewed though)
• Shadow Image broken

There are likely several more that I'm forgetting as well.

ESO IMHO sorely needs a bug tracker area where real bugs (not player error) are sorted, acknowledged and updated by the company as to timeline (and closed when fixed). I think many people feel that bug posts fall on deaf ears, even though that might not be true.

Apache_Kid

Will have taken them 3 months to fix this. Also they didn't even mention the Cyrodiil quest boards not having quests in the patch notes when that's been happening since around the same time.