Server Crashing again? 3/5/2017

Fudly_budly

no dice. server timeout. just how long are we supposed to "keep trying" @ZOS_GinaBruno?

Bekkael

I'm going to just wait and not attempt to log in again, I keep getting error messages. I'm staying far away from this game when Morrowind comes out, I think the problems will be epic. ☹️ Not wasting any more of my money on this frustration.

SBB

UrQuan wrote: »

So, there are people who haven't been able to log in for ~22 hours now...

I am one of them. I've opened a ticket, sent screenshots and packet captures, spent time to troubleshoot as much as I can, but still haven't been able to get on. No such luck from the multiple attempts to fix the live-services cluster.

Iskrasfemme

No have cluster, this is the problem...lol

UrQuan

Fudly_budly wrote: »

no dice. server timeout. just how long are we supposed to "keep trying" @ZOS_GinaBruno?

There are plenty of people who have been in the "keep trying" category since the first time everyone got booted yesterday...

Fudly_budly

UrQuan wrote: »

Fudly_budly wrote: »

no dice. server timeout. just how long are we supposed to "keep trying" @ZOS_GinaBruno?

There are plenty of people who have been in the "keep trying" category since the first time everyone got booted yesterday...

Never said I was only one. No doubt we are many. I was merely responding to Gina's direction to us to "keep trying."

Iskrasfemme

'keep trying' = Zos dont care about a real problem, do not have enough servers for everyone.

Simple.

UrQuan

Fudly_budly wrote: »

UrQuan wrote: »

Fudly_budly wrote: »

no dice. server timeout. just how long are we supposed to "keep trying" @ZOS_GinaBruno?

There are plenty of people who have been in the "keep trying" category since the first time everyone got booted yesterday...

Never said I was only one. No doubt we are many. I was merely responding to Gina's direction to us to "keep trying."

I know, I was just saying that "keep trying" could mean "keep trying for the next 24 hours"

UrQuan

Quoted from another thread, because some people in the "keep trying" bucket may find it useful:

SBB wrote: »

Try this. If you can open this link, you should be able to log in to NA: https://live-services.elderscrollsonline.com/announcement/message?announcer_id=2

If it returns "<?xml version="1.0" encoding="utf-8"?><zos_platform_response>.." etc, you should be able to log in.

If you get a time out error, you won't be able to log in.

chris25602

awesome a novel way of getting a 200 from ZOS. UrQuan you doing a great job of trying to be helpful thanks

Fudly_budly

UrQuan wrote: »

Quoted from another thread, because some people in the "keep trying" bucket may find it useful:

SBB wrote: »

Try this. If you can open this link, you should be able to log in to NA: https://live-services.elderscrollsonline.com/announcement/message?announcer_id=2

If it returns "<?xml version="1.0" encoding="utf-8"?><zos_platform_response>.." etc, you should be able to log in.

If you get a time out error, you won't be able to log in.

that worked. thanks I'm in.

Inquisitor_Wind

one of my char got booted from cyrodill 4 hrs ago and still cant login to that char

Iskrasfemme

"The connection issues for the North American megaservers have been resolved at this time."

No!

ssewallb14_ESO

RIP

Loc2262

Iskrasfemme wrote: »

"The connection issues for the North American megaservers have been resolved at this time."

No!

Depends on their definition of "time". Like, particle physics time scale (nanoseconds) or astronomical time scale (billions of years).

Iskrasfemme

'Keep Trying Online'

[Deleted User]

The user and all related content has been deleted.

Shrinkwrap

I'm still getting the login error 200. Please make it go away.
Renaming the ProgramData folder does not work now.

Sherrieg

Problem resolved??? restart client????
I restarted the whole computer - still can not log in
Not a happy camper

Iskrasfemme

"The connection issues for the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!"

Serious ZOS, please...change this (again and again and again)... people are tired...

RinaldoGandolphi

It's not ZOS fault

A fiber cable owned by Level 3 has been cut in Houston Texas. It is not fully repaired yet. In the meantime traffic is being re-routed on a different path. Continue to expect issues until it's fixed. There is nothing ZOS can do about it but wait.

How do I know? Because I received an email from Level 3 telling me about it because my employer buys bandwidth from them. ZOS servers are in Texas...

Hopefully Level 3 gets it fixed soon. Probably won't be today unless they are willing to pay guys mega overtime, plus ya gotta hire a contractor with equipment to dig it all up and fix it...it's not just something they can snap their fingers and fix. Ya gotta meet with city officials, get permission from state utility boards, work with the power company, etc

I'd expect everything back to normal by early Tuesday morning they will re-route traffic until then and keep the majority of most used internet services functional

Iskrasfemme

RinaldoGandolphi wrote: »

It's not ZOS fault

A fiber cable owned by Level 3 has been cut in Houston Texas. It is not fully repaired yet. In the meantime traffic is being re-routed on a different path. Continue to expect issues until it's fixed. There is nothing ZOS can do about it but wait.

How do I know? Because I received an email from Level 3 telling me about it because my employer buys bandwidth from them. ZOS servers are in Texas...

Hopefully Level 3 gets it fixed soon. Probably won't be today unless they are willing to pay guys mega overtime, plus ya gotta hire a contractor with equipment to dig it all up and fix it...it's not just something they can snap their fingers and fix. Ya gotta meet with city officials, get permission from state utility boards, work with the power company, etc

I'd expect everything back to normal by early Tuesday morning they will re-route traffic until then and keep the majority of most used internet services functional

Do you really think that a company that up to now does not give me any explanation about what happens to its servers, after 22 hours of trouble, are you saying any truth in the posted banner?

camjjmack

10 Attempts ERROR 200 AFTER FIX. Still can't get in. Very disappointing, someone needs to be accountable for these issues. Embarrassing from a company stand point. You are loosing consumer confidence. I hope more company resources will be allocated to stability of the game, and less resources to create more eyelash upgrades. I'm typically not negative, but 3 crashes like this in less than 24 hours? Really??

MagicalSociety

How many times do I have to try and restart client?

I have restarted my computer and the game client several times and still getting Error 200.


Update: Finally able to get in.

QahnaarinDynar

"If you continue to experience difficulties at login, please restart your client. Thank you for your patience!"

Slap in the face of the year? I call BS. That's EXACTLY what we've been doing. Still can't login.

Iskrasfemme

Loc2262 wrote: »

Iskrasfemme wrote: »

"The connection issues for the North American megaservers have been resolved at this time."

No!

Depends on their definition of "time". Like, particle physics time scale (nanoseconds) or astronomical time scale (billions of years).

...errr...what u say? lol

Mitoice

Lucky you... I wasnt able to log in EVER, not even one minute.

BroanBeast1215

ZOS_GinaBruno wrote: »

Ok all, we're seeing that more and more of you are able to get back in. With so many coming back in now, it may take a bit of time until everyone can log back in, but please keep trying.

I havent been able to login in for two days and this is STILL the excuse you're going to insult us with? LOL k den

RinaldoGandolphi

Iskrasfemme wrote: »

RinaldoGandolphi wrote: »

It's not ZOS fault

A fiber cable owned by Level 3 has been cut in Houston Texas. It is not fully repaired yet. In the meantime traffic is being re-routed on a different path. Continue to expect issues until it's fixed. There is nothing ZOS can do about it but wait.

How do I know? Because I received an email from Level 3 telling me about it because my employer buys bandwidth from them. ZOS servers are in Texas...

Hopefully Level 3 gets it fixed soon. Probably won't be today unless they are willing to pay guys mega overtime, plus ya gotta hire a contractor with equipment to dig it all up and fix it...it's not just something they can snap their fingers and fix. Ya gotta meet with city officials, get permission from state utility boards, work with the power company, etc

I'd expect everything back to normal by early Tuesday morning they will re-route traffic until then and keep the majority of most used internet services functional

Do you really think that a company that up to now does not give me any explanation about what happens to its servers, after 22 hours of trouble, are you saying any truth in the posted banner?

Yes I am. How would ZOS know there is a fiver cable that got cut in error?

This was in the email I received:

*** CASCADED EXTERNAL NOTES 04-Mar-2017 01:21:34 GMT From CASE: 12333707 - Event
Field Services reports that excavation crews have arrived on site, and excavations are underway. Replacement fiber has been dispatched to the failure site, with an ETA of approximately 02:00 GMT.

It failed early March 4th, as you can see, they had to hire a contractor excavation crew to dig sometime yesterday.

Everything is not completely fixed yet. I don't live in Texas I don't know how far along they are. Maybe we will get lucky and everything will be back to 100% tommorow

Just jumping on ZOS without knowing everything is simply unfair. To ZOS credit when things have been internal to their own networks they have owned up to them.

The alternate routes depending where you live may be saturated until this fiber cut issue is fully fixed. Blame the food who obviously didn't call before you dig

mar42free

Iskrasfemme wrote: »

'Keep Trying Online'

HI ISKRA ! IM ATHIEK ! AFFFFFFFFFFFFFFFFF