ZOS, why not just be honest with us?

Shadowstep2003

Why is there not more visibility on the issues you are working on and maybe the difficulties in resolving those issues that you face?

It seems like there is a history of commenting on a issue (such as memory leak on consoles) maybe once or twice and then weeks/months pass without a resolution and we never hear from you again.

It would be so comforting to see a dev who is actively working on a longstanding issue to just make a two sentence post giving a quick update on progress.

Why do we have to complain and generate 3 or 4+ page long discussions before even an update is given?

@ZOS_GinaBruno @ZOS_JessicaFolsom Do you feel like you know much more about a specific issue than the community does? If so, is it possible to provide 'regular' feedback on what is going on. An update every other week at the very least?

Is all of this maintenance that's been going on working towards a permanent resolution to a lot of our problems? If so, why not mention it? What is the harm in doing so? Why not be more transparent?

I'm not asking for you to throw group finder dev John Doe under the bus because he can't program or tell us that you have limited resources. I'm just asking for regular updates on progress. For more transparency on major issues that you are working on and most importantly how it is going.

I feel like I've been patient for so long on consoles. We haven't had a patch in the longest time. I don't know what else to do but communicate on the forums. My hands are tied and I've just been forced to 'deal with it' without any consolation that greener pastures are on the horizon.

I check the forum everyday looking for scheduled patch maintenance on consoles. I've checked for over a month now and been disappointed over and over. I don't know what else to do.

Please...

Vaoh

Agree.

I wish communication with ZOS wasn't so difficult. There's no reason for it, and 4/5 threads about bugs/complaints would never exist if they could open up and respond a bit to us when an big (or even minor) issue comes up.

DenMoria

It ain't just ZOS, Beth does the same thing.

On the Beth site, I believe it was said that they feel it's better to say nothing at all rather than say something that is nothing at all.

Kind of makes sense if you're avoiding making promises that you can't be sure you can keep or if you don't want to get people's hopes up, but, I can see why y'all might want something, even if it is nothing.

Shadowstep2003

I just don't understand.

I mean I'm not trying to bash, but what exactly does the job title of 'community manager' entail?

In my mind that kind of job would involve managing community relations by answering questions and providing updates/feedback.

If an individual works a normal eight hour shift and makes a few forum posts maybe totaling up to 1 or 2 hours what else is going on for the other six? If it's speaking with teammates internally acquiring answers to questions why is there such a lag in the feedback loop?

Psyonico

One of the best experiences I've had with an MMO forum was City of Heroes.

Not only did the community manager take an active part in the forum (even posting non-official responses in "fun" threads) but 4 or 5 of the devs actively participated as well. It lead to great discussions about how and why things were the way they were and also just let the player base know that the company actually acknowledged their customers existence.

Jailbirdy

Shadowstep2003 wrote: »

I just don't understand.

I mean I'm not trying to bash, but what exactly does the job title of 'community manager' entail?

In my mind that kind of job would involve managing community relations by answering questions and providing updates/feedback.

You would think so.

Not many posts "communicating"...
No regular schedule for ESO Live...
Explanations on what either maintenance or patches are truly fixing....

I see Jessica and Gina posting on occasion. I assume Kai is part-time as he only shows up to be on the videos...

Smasherx74

This thread needs to be acknowledged. Will ZOS ever plan on fixing consoles? Are they? Will they ever fix the unplayable amount of lag in PVP and trials? Or will Vishera core CPUs forever be unplayable for this game despite meeting the recommended specs lol... Will the recommended specs ever be changed? You can't have it both ways ZOS, fix your game or up the demand for hardware.

DenMoria

Shadowstep2003 wrote: »

I just don't understand.

I mean I'm not trying to bash, but what exactly does the job title of 'community manager' entail?

In my mind that kind of job would involve managing community relations by answering questions and providing updates/feedback.

If an individual works a normal eight hour shift and makes a few forum posts maybe totaling up to 1 or 2 hours what else is going on for the other six? If it's speaking with teammates internally acquiring answers to questions why is there such a lag in the feedback loop?

I agree with you, but, don't forget that they are under corporate restraints as well.

Honestly, I'm actually sometimes surprised that there are responses at all to things on the forum. Out of the 29 topics on my front page, 12 really aren't related, in any way to an issue that needs a response and 4 have been responded to. That's not so bad actually. A lot better than most forums.

DenMoria

Smasherx74 wrote: »

This thread needs to be acknowledged. Will ZOS ever plan on fixing consoles? Are they? Will they ever fix the unplayable amount of lag in PVP and trials? Or will Vishera core CPUs forever be unplayable for this game despite meeting the recommended specs lol... Will the recommended specs ever be changed? You can't have it both ways ZOS, fix your game or up the demand for hardware.

I hope they don't fix the PvP stuff. That way I can have a better excuse to avoid it than... I'm Afraid!

DHale

If you do a very minimum amount of research you can find all the info on our devs and their communication internally and externally. Typical and very much like previous employers.

Tandor

The problem is that if a developer goes meaningfully beyond the initial "we're working on it" then they can only do so by giving an estimated time frame for fixing it, and then when they fail to meet it, for whatever usually perfectly reasonable reasons, they get shot down in flames and accused of "lying", "breaking promises" and all the other usual forum trash talk. That, in essence, is why they stay away.

It's better really that they just acknowledge the problem (in itself something they could arguably improve on) and then release the fix when it's ready. In between times I'm sure they have better things to do than keep posting updates that they're still working on it - which in itself is pretty meaningless.

As an aside, I would also comment that an awful lot of people's complaints that ZOS never listen and never communicate would be resolved if those people would only check out the Dev Tracker that is prominently displayed at the top of the forum. A lot of the time ZOS have responded on the issue, just not on the specific topic (or forum) on which the complainant has posted. Most issues generate an unnecessary multiplicity of topics (incidentally resulting in scorn towards any moderator who sensibly closes down all but a focal one), and it's unreasonable to expect ZOS to respond to all of them. That isn't to say that they couldn't improve on their communications, as they have previously committed to do, but nonetheless it is incumbent on posters firstly to check on previous replies, secondly to check on existing coverage of their issue, and thirdly to post any new topic on the correct forum where it is most likely to prompt an official reply.

Shadowstep2003

Tandor wrote: »

The problem is that if a developer goes meaningfully beyond the initial "we're working on it" then they can only do so by giving an estimated time frame for fixing it, and then when they fail to meet it, for whatever usually perfectly reasonable reasons, they get shot down in flames and accused of "lying", "breaking promises" and all the other usual forum trash talk. That, in essence, is why they stay away.

It's better really that they just acknowledge the problem (in itself something they could arguably improve on) and then release the fix when it's ready. In between times I'm sure they have better things to do than keep posting updates that they're still working on it - which in itself is pretty meaningless.

As an aside, I would also comment that an awful lot of people's complaints that ZOS never listen and never communicate would be resolved if those people would only check out the Dev Tracker that is prominently displayed at the top of the forum. A lot of the time ZOS have responded on the issue, just not on the specific topic (or forum) on which the complainant has posted. Most issues generate an unnecessary multiplicity of topics (incidentally resulting in scorn towards any moderator who sensibly closes down all but a focal one), and it's unreasonable to expect ZOS to respond to all of them. That isn't to say that they couldn't improve on their communications, as they have previously committed to do, but nonetheless it is incumbent on posters firstly to check on previous replies, secondly to check on existing coverage of their issue, and thirdly to post any new topic on the correct forum where it is most likely to prompt an official reply.

I can agree somewhat with what you posted. What I'm simply asking for is communication on progress and it would be great if it were from the mouths of an individual working on the issue although that might be well beyond their job responsibilities.

I work as a programmer and although the kind of work I do may not be nearly as complex we have priorities and priorities typically come with deadlines. It doesn't seem like there are deadlines here, moreso we'll fix it when we fix it. Either that or the company priorities are not in line with community expectations regarding bug fixing and what not.

If I've been working on an issue for more than a couple weeks I'm typically providing progress reports to the stakeholder. Even in IT I understand we can't always commit to firm deadlines, but there is always a regular report on progress.

Tandor

Shadowstep2003 wrote: »

Tandor wrote: »

The problem is that if a developer goes meaningfully beyond the initial "we're working on it" then they can only do so by giving an estimated time frame for fixing it, and then when they fail to meet it, for whatever usually perfectly reasonable reasons, they get shot down in flames and accused of "lying", "breaking promises" and all the other usual forum trash talk. That, in essence, is why they stay away.

It's better really that they just acknowledge the problem (in itself something they could arguably improve on) and then release the fix when it's ready. In between times I'm sure they have better things to do than keep posting updates that they're still working on it - which in itself is pretty meaningless.

As an aside, I would also comment that an awful lot of people's complaints that ZOS never listen and never communicate would be resolved if those people would only check out the Dev Tracker that is prominently displayed at the top of the forum. A lot of the time ZOS have responded on the issue, just not on the specific topic (or forum) on which the complainant has posted. Most issues generate an unnecessary multiplicity of topics (incidentally resulting in scorn towards any moderator who sensibly closes down all but a focal one), and it's unreasonable to expect ZOS to respond to all of them. That isn't to say that they couldn't improve on their communications, as they have previously committed to do, but nonetheless it is incumbent on posters firstly to check on previous replies, secondly to check on existing coverage of their issue, and thirdly to post any new topic on the correct forum where it is most likely to prompt an official reply.

I can agree somewhat with what you posted. What I'm simply asking for is communication on progress and it would be great if it were from the mouths of an individual working on the issue although that might be well beyond their job responsibilities.

I work as a programmer and although the kind of work I do may not be nearly as complex we have priorities and priorities typically come with deadlines. It doesn't seem like there are deadlines here, moreso we'll fix it when we fix it. Either that or the company priorities are not in line with community expectations regarding bug fixing and what not.

If I've been working on an issue for more than a couple weeks I'm typically providing progress reports to the stakeholder. Even in IT I understand we can't always commit to firm deadlines, but there is always a regular report on progress.

I'm sure that all the development team are given priorities, but whether they are given deadlines I wouldn't know. I would expect any such priorities and deadlines to be set by the senior members of the development team rather than by the vocal minority of players on a forum (and then only those who play the game a certain way while those who play the game a different way don't actually have those issues with the game and therefore have a very different set of priorities). I would expect individual members of the development team to be answerable to their line managers, not to the players. Computer games are very different to business applications.

BenLocoDete

Shadowstep2003 wrote: »

Why is there not more visibility on the issues you are working on and maybe the difficulties in resolving those issues that you face?

Vaoh wrote: »

Agree.

I wish communication with ZOS wasn't so difficult. There's no reason for it, and 4/5 threads about bugs/complaints would never exist if they could open up and respond a bit to us when an big (or even minor) issue comes up.

DenMoria wrote: »

It ain't just ZOS, Beth does the same thing.

On the Beth site, I believe it was said that they feel it's better to say nothing at all rather than say something that is nothing at all.

Kind of makes sense if you're avoiding making promises that you can't be sure you can keep or if you don't want to get people's hopes up, but, I can see why y'all might want something, even if it is nothing.

I understand this as a PR issue and to my sincerest opinion it is a matter of a poor PR and marketing strategy. Every game has issues and features that make is appealing to some users and not to others. It feels many times that ESO is targeting at a broader range of people while trying to hide what the game really is and on what people it is targeted, since when @ZOS_MattFiror appears he hardly says anything. And I don't mean that they gotta be this cautious, actually, I agree with @ZOS_RichLambert 's blunt -get out! - don't like it, too bad... there are games for everyone these days, none is forced to play ESO, so I'd very much welcome the devs coming out and stating their business frankly, if they say "F*** we don't know what to do", I'd really say, "whoa, thanks for that, hope you figure things out" and not some stupid "then get out and ZOS employ someone who does know..." we're all people, we lose all clue sometimes, but communication builds bridges in support. Silence and hidden agendas result in people feeling like they were lied to and often disappointment.

ZOS_JessicaFolsom

@Shadowstep2003 thank you for expressing your frustrations and concerns in such a constructive manner; that's appreciated.

We're always looking for ways to improve communication with our players, and do try to be as forthcoming and transparent as possible. Sometimes the status update for an issue is "We're still working on it, and have X and Y teams dedicated to solving this as soon as possible" and that doesn't change until we find the problem and are testing a fix. And we understand that can get frustrating to hear "We're working on it, thanks for your patience" for an extended period of time. When we can provide more details about what's being done, we do.

In regards to the console tech issues that were introduced when Update 10 launched, fixing them has been a studio-wide priority. We do have a number of fixes and improvements coming in Update 11 (on the 16th) that should resolve the majority of these issues.

All that said, there is always room for improvement, and we're interested in hearing what our players would like to see. We can't promise we'll be able to do everything suggested and asked for, but we will talk about what is feasible and possibly bounce some ideas off of you in return. (And if you all are really interested in learning more about everything your friendly neighborhood ESO Community Managers do day-to-day, maybe we'll chat about it a little in a future ESO Live! )

PS4_ZeColmeia

:: cough cough:: read the LorderBands forums they have a bug tracker and everyone sees it. It's fine an amazing thing for developer relations which is the opposite of what I think they believe, endless death threats unless a bug is fixed right then.

Transparency is the fix

kadar

Signed. Thanks for the response @ZOS_JessicaFolsom !

The community always loves hearing from the Devs, even if the update is simply, "Still working on it, this is hard." Any communication is better than silence. Keep up the good work!

old_mufasa

Ya great but how do we know what issues you know or are working on..

Take the Xbox headset issue... LFG system.... there is no feed back on if you know about it or working on it.. and a known issue thread would be helpful...

Also why is text chat not in this game yet for consoles... NWN, war frame and now the new DCUO on console all have working LFG systems and in game chat.. and yet we still don't have it...

Bonzodog01

old_mufasa wrote: »

Ya great but how do we know what issues you know or are working on..

Take the Xbox headset issue... LFG system.... there is no feed back on if you know about it or working on it.. and a known issue thread would be helpful...

Also why is text chat not in this game yet for consoles... NWN, war frame and now the new DCUO on console all have working LFG systems and in game chat.. and yet we still don't have it...

Xbox Headset issue is not confirmed to just affect this game as of yet. Microsoft themselves seem to know something about it. It's highly possible/likely that its a compatibility issue.

Text chat is coming to the game in Update 11 on August 16th. It has been confirmed for over a month now.

LFG issue seems to affect the entire game, all platforms. There has been some feedback about it, but its sparse. Devs are well aware of it, as it affects their gaming as well.

bareheiny

old_mufasa wrote: »

Also why is text chat not in this game yet for consoles... NWN, war frame and now the new DCUO on console all have working LFG systems and in game chat.. and yet we still don't have it...

...coming in patch 11 next week in two weeks.


edit: got over-excited...patch 11 isn't next week after all

old_mufasa

Bonzodog01 wrote: »

old_mufasa wrote: »

Ya great but how do we know what issues you know or are working on..

Take the Xbox headset issue... LFG system.... there is no feed back on if you know about it or working on it.. and a known issue thread would be helpful...

Also why is text chat not in this game yet for consoles... NWN, war frame and now the new DCUO on console all have working LFG systems and in game chat.. and yet we still don't have it...

Xbox Headset issue is not confirmed to just affect this game as of yet. Microsoft themselves seem to know something about it. It's highly possible/likely that its a compatibility issue.

Text chat is coming to the game in Update 11 on August 16th. It has been confirmed for over a month now.

LFG issue seems to affect the entire game, all platforms. There has been some feedback about it, but its sparse. Devs are well aware of it, as it affects their gaming as well.

Well given I play many other games and this issue of the sound dropping only with headsets and only in ESO and only when new sounds seems to load when you transitions areas.. its seems its a eso issue. This is has been the case with everyone I know who running into this sound bug.. but again there is nothing at all what so ever on the xbox tech forums... there should be a least a known issue thread that's updated.

As far as in game chat.. I was more meaning saying that in regards as that feature should not of taken over a year to bring to consoles as these other game had it out of the gate.

Shadowstep2003

Thank you so much for this update and I would certainly love to see a small segment in an ESO Live on what community manager entails

Thanks guys

disintegr8

@ZOS_JessicaFolsom - Can you please advise if Group Finder is one of the issues expected to be resolved in Update 11 as per your statement: "We do have a number of fixes and improvements coming in Update 11 (on the 16th) that should resolve the majority of these issues." ?

I am someone who relies on this for undaunted pledges and have only got a couple of keys since Update 10 has been out as I cannot get into groups.

Enigmatic

ZOS_JessicaFolsom wrote: »

In regards to the console tech issues that were introduced when Update 10 launched, fixing them has been a studio-wide priority. We do have a number of fixes and improvements coming in Update 11 (on the 16th) that should resolve the majority of these issues.

@ZOS_JessicaFolsom This is great to hear so will actually look forward the XBOX release and the Natch Potes to see what is fixed.

starkerealm

ZOS_JessicaFolsom wrote: »

We're always looking for ways to improve communication with our players, and do try to be as forthcoming and transparent as possible.

@ZOS_JessicaFolsom, I honestly can't remember if it was ZOS or another MMO I played years ago... but I do remember someone kept a pinned "known issues" thread going for awhile, where it would categorize issues the developers were aware of, and broke them down into categories like, "investigating," "in active development," "in testing," and "working as intended," with a general disclaimer that things could end up sitting in a category for awhile, while it was being worked on.

I'm not sure if that's something you would want to do now, but it could help a lot to cut down the, "ZOS doesn't care," posts.

MornaBaine

I

ZOS_JessicaFolsom wrote: »

@Shadowstep2003 thank you for expressing your frustrations and concerns in such a constructive manner; that's appreciated.

We're always looking for ways to improve communication with our players, and do try to be as forthcoming and transparent as possible. Sometimes the status update for an issue is "We're still working on it, and have X and Y teams dedicated to solving this as soon as possible" and that doesn't change until we find the problem and are testing a fix. And we understand that can get frustrating to hear "We're working on it, thanks for your patience" for an extended period of time. When we can provide more details about what's being done, we do.

In regards to the console tech issues that were introduced when Update 10 launched, fixing them has been a studio-wide priority. We do have a number of fixes and improvements coming in Update 11 (on the 16th) that should resolve the majority of these issues.

All that said, there is always room for improvement, and we're interested in hearing what our players would like to see. We can't promise we'll be able to do everything suggested and asked for, but we will talk about what is feasible and possibly bounce some ideas off of you in return. (And if you all are really interested in learning more about everything your friendly neighborhood ESO Community Managers do day-to-day, maybe we'll chat about it a little in a future ESO Live! )

I, and others, would dearly love some commentary on these threads:
https://forums.elderscrollsonline.com/en/discussion/282351/zos-please-explain-the-purpose-of-your-release-schedule-of-crown-store-items/p1

https://forums.elderscrollsonline.com/en/discussion/165626/the-barber-shop-is-done-the-ignored-community-input-is-here#latest

And THIS long running thread that got an early comment admitting the things reported were NOT intended...and no updates since. In fact, new things keep getting released with the same problem.

https://forums.elderscrollsonline.com/en/discussion/257543/important-update-zos-please-reconsider-your-decision-to-no-longer-make-female-light-armor/p1


While seen as minor in comparison to other gameplay issues, these are also issues of customer service and quality and communication that many players have been finding extremely frustrating. A response on them would go a long way towards generating some needed good will.

NewBlacksmurf

ZOS_JessicaFolsom wrote: »

@Shadowstep2003 thank you for expressing your frustrations and concerns in such a constructive manner; that's appreciated.

We're always looking for ways to improve communication with our players, and do try to be as forthcoming and transparent as possible. Sometimes the status update for an issue is "We're still working on it, and have X and Y teams dedicated to solving this as soon as possible" and that doesn't change until we find the problem and are testing a fix. And we understand that can get frustrating to hear "We're working on it, thanks for your patience" for an extended period of time. When we can provide more details about what's being done, we do.

In regards to the console tech issues that were introduced when Update 10 launched, fixing them has been a studio-wide priority. We do have a number of fixes and improvements coming in Update 11 (on the 16th) that should resolve the majority of these issues.

All that said, there is always room for improvement, and we're interested in hearing what our players would like to see. We can't promise we'll be able to do everything suggested and asked for, but we will talk about what is feasible and possibly bounce some ideas off of you in return. (And if you all are really interested in learning more about everything your friendly neighborhood ESO Community Managers do day-to-day, maybe we'll chat about it a little in a future ESO Live! )

@ZOS_JessicaFolsom

The absolute best start is to respond to and move "console" or "PC" issues to the technical support threads and pin them at the top.
Allowing us to see it and comment which will allow you to comment with updates until they are resolved.

Literally pinning each issue in a different thread, having those many threads at top and front of mind may reveal how many actual issues the player base deals with each day.

I personally believe among all the comments and communication, most of the issue are out of sight which has become out of mind of the dev teams as there is absolutely no way they can actually be working on new DLC, and issues, some of which have existed since release.

an example would be within the Xbox One and also the PS4 technical support forums, (literally removing the crown store section from the forums, removing the PvP, Guild Recruitment, Questing and Exploration, General, Community and official news sections.
-Remove the envelop and poll icons and replace those with the ICON that are categories today.
We don't need to know if its a poll or not, cause once we click the thread, we see if its a question, poll or just a thread.

Combine all of those sections under PS4, Xbox One, PC.
Three categories total.
Our post should by default show our platform and server (as it would be a selection when we enter a new thread. along with a character name option)

-When we post, there should be a icon beside each thread within those three that entail, PvP, Guild Recruitment, Technical, etc....

This cleans up the forums so ppl dont all post in general or another place and miss something.

The top of each of those three would pin the issues until resolved and then allow them to fall.

See, all in all, if you go into each of the different sections, you'll notice that its often the same topic with a different twist which leads to spreading out conversations.

In doing this it would also allow you to address the "Z" Icon for dev comments only, and a red "!" for moderation icon.
Now the "Z" or "!" would be to the left, while the ICON for the thread type would follow.
It would really consolidate all these hundreds of different threads and allow you and the team at a glance to see what issues, happiness, excitement, requests, and feedback specific to the platform rather than the frequent comment of...which platform are you on and what server, etc.

While this is a complete huge overhaul of your forums, we as a community overall feel there are opportunities to communicate better, maybe this isn't the best idea, but I'm giving feedback vs. just a complaint
:-)

examples:
In the photo below,
-The Home, knowledge base...etc at the top would be your store, community, etc.

-the first three sections would be PC, PS4, Xbox One with a logo beside each (not Knowledge-base Forums and News)

-Below each category, instead of what the photo shows, it would be the actual latest forum topics that appear at the top of each thread. So now at a glance users can see...hmmm PC, PS4 and Xbox One are having this same concern, so I don't need to ask, I just can go participate...cllick in that thread, and comment.





-If you were to click from the picture below, either PC, PS4 or Xbox One, the platform specific page would look like the one below as an example.

-The recent topics on the left would be the threads the user has commented in recently.
-The middle would of course be the forums but...on the left is where the "Z" icone and "!" icon would be present.
-on the far right thats grey which says vellum, This is where you have all the pinned unresolved but known issues. And they would stay there until resolved.
-There would also be a filter which uses the ICONS if someone wants to see only, patch notes and one or two other topics. This replaces the need to throw each and everything in a separate category but provides the option to view things as such to keep it clean.




Again...its completely my opinion but just hoping to be very visual and clear as the OP is spot on regarding communication.

I feel that a change like this first off allows you and any staff to at a glance:
-identify user feedback
-choose to read or participate
-it helps to organize a plan of action
-it provides an opportunity to consolidate all feedback in one place
-it drastically reduces the need to figure out where to post something

Xerton

ZOS_JessicaFolsom wrote: »

We're always looking for ways to improve communication with our players, and do try to be as forthcoming and transparent as possible. Sometimes the status update for an issue is "We're still working on it, and have X and Y teams dedicated to solving this as soon as possible" and that doesn't change until we find the problem and are testing a fix. And we understand that can get frustrating to hear "We're working on it, thanks for your patience" for an extended period of time. When we can provide more details about what's being done, we do.

@ZOS_JessicaFolsom i completely understand that it is impossible to tell us the actual progress in resolving certain matters.
But to give an example where your communication was more than poorly, was when there was the problem with the Cyrodiil Vendor not being present for most of the weekend.

The whole weekend dozens of threads were opened complaining about it. But no response from your side at all.
Of course we cannot expect you to work on weekends, but we can expect that there is technical staff, that keeps an eye on the forum. Just as they did as you told us on Monday if i recall correctly.
But there we have the problem already: There was a problem, that some people would consider almost game breaking and no response of ZOS on the matter.
A simple comment "We are aware of this problem and investigating it." from a technical staff member would have been enough to keep us posted.

Cases like this drive people away from the game or confirms their opinion of ZOS just being behind their money and ignoring important and game breaking bugs.
I believe i isn't to much to ask for you to handle such things differently in the future.

MilwaukeeScott

Shadowstep2003 wrote: »

I feel like I've been patient for so long on consoles. We haven't had a patch in the longest time. I don't know what else to do but communicate on the forums. My hands are tied and I've just been forced to 'deal with it' without any consolation that greener pastures are on the horizon.

I check the forum everyday looking for scheduled patch maintenance on consoles. I've checked for over a month now and been disappointed over and over. I don't know what else to do.

+100%

I really want to love this game but it seems like Zos goes out of it's way to make that impossible.

I've been subbing on PS4Na for 14 straight months. I've been browsing the PS4 store lately................

Rhazmuz

You should make a sticky thread with all reported/ confirmed bugs and a line about the status regarding a fix. Then you can update it as progress is made, bugs are fixed and new ones arise.

Surely you must already have this imformation/overview internally so copy that to text and make such a thread.

Aerius_Sygale

ZOS_JessicaFolsom wrote: »

"We're still working on it, and have X and Y teams dedicated to solving this as soon as possible"

You have Pokémon X and Y teams working on it, @ZOS_JessicaFolsom ? Cool! What is Charizard in charge of, group dungeon bosses? XD

I couldn't resist, my head is kinda there right now. Getting Pokkén Tournament for my 27th birthday 3 weeks from this calendar day of the 5th. ^_^ I'll of course still have to stay on top of ESO, but yeah, will be nice to mix things up~