Who else just got their Mask of Cheerful slaughter costume?

Islyn

Also have 10x sub fees showing on my account. :-P

Amour

Got it

olemanwinter

FROM THE ROAD AHEAD

QUOTE:

"Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015."

LINK: http://www.elderscrollsonline.com/en-us/news/post/2015/02/12/the-road-ahead---february

I did exactly that. Where is my costume?

MONTH 1 billed 05/11/2014

MONTH 2 billed 06/10/2014

MONTH 3 billed 09/01/2014

MONTH 4 billed 10/03/2014

MONTH 5 billed 11/02/2014

MONTH 6 billed 12/02/2014

MONTH 7 billed 01/01/2015

MONTH 8 billed 01/31/2015

MONTH 9 billed 03/02/2015 (actually this last one was for 90 days)


SO, 9 SUBSCRIPTIONS BILLED "between April 2014 and the Tamriel Unlimited launch in March 2015."

So, where is my mask? This date of 02/26/15 contradicts your official published incentive program literature!!

In the rest of the non-gaming world, I don't think you get to RETROACTIVELY change your "eligibility criteria".

Rosveen

jamesharv2005ub17_ESO wrote: »

JohnnyKing94 wrote: »

This is the post: http://forums.elderscrollsonline.com/en/discussion/154917/march-loyalty-reward-delivery#latest
And i love this game that i payed so much on March 3rd now i see this post precluding any chances to have them... i just wasted my money and i also do not work... that's unfair, cause it's not the policy i signed

Im just curious how do you know you wasted your money? Did he say this would be the final time they send out the rewards? Most likely they have them to people who actually played for 9 months first. Then will give them to the pay to win crowd after March17th. Honestly you shoudnt be getting it at all if you havent played for the whole 9 months. So be patient.

Indeed. They're sending out the senche after March 17th, it's likely they'll do another round of the Mask then.

JohnnyKing94

jamesharv2005ub17_ESO wrote: »

JohnnyKing94 wrote: »

This is the post: http://forums.elderscrollsonline.com/en/discussion/154917/march-loyalty-reward-delivery#latest
And i love this game that i payed so much on March 3rd now i see this post precluding any chances to have them... i just wasted my money and i also do not work... that's unfair, cause it's not the policy i signed

Im just curious how do you know you wasted your money? Did he say this would be the final time they send out the rewards? Most likely they have them to people who actually played for 9 months first. Then will give them to the pay to win crowd after March17th. Honestly you shoudnt be getting it at all if you havent played for the whole 9 months. So be patient.

Ok if they will roull out another (last time) delivery of ESO rewards before/after Match 17th, then it's ok for me. But I'd like the announcement by a Zenimax devloper, cause i need to be sure about it. As far as i know the Match 17th will be only for the senche, if it is not only for the senche, well, just ignore my sadness then

Islyn

Send a SUPPORT TICKET like the forum mod asked people in the case they were missing theirs.

TheLaw

I wish it was just the mask. So bummed it's an entire costume.

Zershar_Vemod

Kragorn wrote: »

ZOS_JasonLeavey wrote: »

@Thoren, we touched on this a tad during ESO Live recently, but we are investigating ways to possibly offer color variation for costumes. Nothing to announce yet, however.

IMO it's more important that you find a way to treat DISGUISES as costumes before expending seemingly scarce resources to allow the use of dyes.

THIS.

DigitalEulogy

olemanwinter wrote: »

FROM THE ROAD AHEAD

QUOTE:

"Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015."

LINK: http://www.elderscrollsonline.com/en-us/news/post/2015/02/12/the-road-ahead---february

I did exactly that. Where is my costume?

MONTH 1 billed 05/11/2014

MONTH 2 billed 06/10/2014

MONTH 3 billed 09/01/2014

MONTH 4 billed 10/03/2014

MONTH 5 billed 11/02/2014

MONTH 6 billed 12/02/2014

MONTH 7 billed 01/01/2015

MONTH 8 billed 01/31/2015

MONTH 9 billed 03/02/2015 (actually this last one was for 90 days)


SO, 9 SUBSCRIPTIONS BILLED "between April 2014 and the Tamriel Unlimited launch in March 2015."

So, where is my mask? This date of 02/26/15 contradicts your official published incentive program literature!!

In the rest of the non-gaming world, I don't think you get to RETROACTIVELY change your "eligibility criteria".

I completely agree. There was never a deadline other than prior to TU launch. I guess 2/26 is prior though . lol A little bummed that i missed out by a week but i'll still get the Tiger mount.

Folkb

Got home from work, logged in and received mine yesterday.

EQBallzz

Got mine yesterday. It is sufficiently creepy looking. I'm sure Sheo would approve but...where is my cheese?

ItsGlaive

Not got mine yet, and other than the automated copy/past response from Support last night, I've not heard back from them either

Cazic

I got mine yesterday and saw a few other people running around Mornhold with em. Pretty sweet!

Orihara_Izaya

Xabien wrote: »

Not got mine yet, and other than the automated copy/past response from Support last night, I've not heard back from them either

Same sent in a ticket and got a copy paste message, did they even bother to read my ticket....

ItsGlaive

Orihara_Izaya wrote: »

Xabien wrote: »

Not got mine yet, and other than the automated copy/past response from Support last night, I've not heard back from them either

Same sent in a ticket and got a copy paste message, did they even bother to read my ticket....

Me neither, replied 7am this morning (GMT), but still nothing back.

ZOS_JasonLeavey

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

Ezareth

I see Jason Leavey cleared up my question.

popplebottom

Xabien wrote: »

Not got mine yet, and other than the automated copy/past response from Support last night, I've not heard back from them either

Sent a ticket last night and got a response that they had looked over my account and confirmed that I was eligible but didn't apply it to my account. Sent a reply this morning basically saying, "Thanks, can I have it?" Hopefully they get us sorted soon.

Orihara_Izaya

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

Jason I bought over 400 days before the Feb 26 deadline (last payment on 20th) and support just told me to check my eligibility even though I am eligible. They then marked my ticket as 'solved' when it clearly isn't. What should I do? Send in another ticket? Call in?

ItsGlaive

Orihara_Izaya wrote: »

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

Jason I bought over 400 days before the Feb 26 deadline (last payment on 20th) and support just told me to check my eligibility even though I am eligible. They then marked my ticket as 'solved' when it clearly isn't. What should I do? Send in another ticket? Call in?

@ZOS_JasonLeavey yeah they basically did the same thing to me yesterday too. All copy pasta about checking eligibility, no actual help or any indication they'd even read my ticket or looked at my account. Emailed them back at 7am GMT this morning, still not had a proper response.

Helluin

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

Can we write a ticket in-game or do we have to contact support through email - phone?

IcyDeadPeople

ZOS_TristanK wrote: »

For those who haven't gotten the Mask of Cheerful Slaughter, please keep in mind that you must have at least 270 days of purchased subscription time as of 02/26/15 and that the free 30 days or any compensatory time does not count. You can check how many days of subscription you've paid for on your account page under the Billing History tab.

If you should have qualified but did not get the Mask of Cheerful Slaughter, please reach out to our Support Team here for assistance.

How about for the senche tiger? Are the cut-off days for these rewards changed March 16 or Feb 26?

The descriptions on the announcement were as follows:

Mask of Cheerful Slaughter

a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch

Senche Tiger

You are an active ESO subscriber when we transition to Tamriel Unlimited. You have paid for 300 total days of subscription time (non-consecutive), prior to March 16th.

I just resubbed at the end of February and I was planning to redeem my prepaid cards prior to March 16, in order to load up enough paid days to my account to qualify for these loyalty rewards. Would that work?

EDIT: nvm, I see from Jason's post it appears there will be another pull on March 16 to capture the players who qualify on that date - thanks very much for clarifying!

JohnnyKing94

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

I love you You saved my day and my investment... looking forward to the next rewards delivery...

jamesharv2005ub17_ESO

See I told you guys they were doing another send of these things. Golden rule is "dont panic".

ihartsnape

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

Thanks for clearing that up! I just cleared 300 days yesterday and was worried I was going to miss out.

Woolenthreads

Shazaaaaamm....

But it looks like I won't qualify for the Senche (unless I buy more time in the next week or so)

olemanwinter

delete

Iago

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

I purchased by 2/14 and olny received a dwarvrn sphere

Northern_Wolfling

Iago wrote: »

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

I purchased by 2/14 and olny received a dwarvrn sphere

I had 300 days bought by 2/24/15 and my account is active. Customer support just wrote me, that he is sorry but I won't get it, since I have to have had 9 months of consecutive subsription.... ??? He didn't know about the new criteria....

Well that sucks... What to do now? :-((((

Iago

Northern_Wolfling wrote: »

Iago wrote: »

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!

I purchased by 2/14 and only received a dwarvrn sphere

I had 300 days bought by 2/24/15 and my account is active. Customer support just wrote me, that he is sorry but I won't get it, since I have to have had 9 months of consecutive subsription.... ??? He didn't know about the new criteria....

Well that sucks... What to do now? :-((((

Keep writing them and include these quotes from mods they will show you are in the right and should receive them.

ZOS_GaryA wrote: »

Hey there everyone,

To clarify, the information that was posted in the Road Ahead article is correct.

• You must have paid for 300 days of game time prior to March 16th in order to qualify for the mount.
• The 300 days of paid time does not need to elapse prior to March 16th.
• This time does not need to be consecutive.
• The 30 days of game time that were included with the initial game purchase do not count towards the mount
• Days compensated by customer support also do not count.
• You must be an active subscriber when the game transitions to Tamriel Unlimited on March 17th.

ZOS_GinaBruno wrote: »

Ok guys, thanks for your patience. For our last two loyalty reward deployments, before we retire the Loyalty Program, we've made a few eligibility adjustments. These changes are to ensure that those who would have been eligible if the Loyalty Program had continued can still receive and enjoy the rewards before it ends.

From now until we retire the Loyalty Program, you'll be eligible for loyalty rewards based on the time you've purchased (instead of time that you've already played.) That means you'll receive the Mask of Cheerful Slaughter as long as you’ve purchased nine months of game time, even if you haven't spent nine months subscribed yet. Since we're ending the program, we want to make sure that more folks have the opportunity to get the rewards. This goes for the three- and six-month rewards as well.

Hope this makes sense and clarifies your questions!

ZOS_JasonLeavey wrote: »

Hey all. Just to clarify, if you did purchase the required game time and did not receive your 3-, 6-, or 9-month reward, be sure to contact our Support Team. If you didn't purchase the required time by February 26 for this recent deployment of rewards, don't worry. Keep in mind that we will still have another pull later this month where we'll be sending out these rewards, along with our special Striped Senche reward, to those eligible players. Time purchased must be made prior to March 16 to be eligible for those rewards.

For specifics, be sure to check out this recent article.

Hope this helps clear it up!