All new problems with EU server migration. - bug report

Sakara

Currently playing as Bosmer Nightblade bow user for Aldmeri Dominion

Not had this issue before now i'm getting it all the time. My character freezes all the time, worst being during combat. I cannot click on anything- neither mouse not button abilties. Or during big combats i cannot target an enemy, or i target but arrows dont hit that target as if i never fired them.
- When not in combat i cannot talk to a person even when they have an 'E' option to do so, it just goes dark and freezes. When im trying to interact with something like a crafting table it also freezes or does something really weird, like i see my character start running at the table!
- It's making playing the game almost impossible to play.

mook-eb16_ESO

Yes I have the same problems, pvp in Wabba is worse now great big lag spikes, have you got a problem with the routing Zeni.

Sakara

Remind me of where Zeni is - what quest.
- Havent done any PVP yet with new server, it's just been PVE for me so far.
Had to quit in the end, constant freezing during fighting, was getting nothing but items i couldn't interact with, people i couldn't talk to, plus i fell THROUGH a damn bridge and died!

Cogo

Haha!!!!!!!

Here we go!!!

Just wait for the crybabies who dont get any less lag cause their system is bad, but blame the EU server.....

http://forums.elderscrollsonline.com/discussion/122777/official-discussion-thread-for-european-megaserver-migration/p2

Sakara

wow way to be mature. Had to add in that rather pathetic comment from someone on there, rather than just give me the link.
It's not lag..i've had lag in the past, i can tell the damn difference.
It's totally different. it's non response of abilities, not character, as if the abilities don't even exist.
When im fighting, my character just stops fighting, not freezes due to lag, i can move, crouch, but i cant fight. None of my abilities buttons do anything,, but im running around ( trying not to die) like normal.
In other cases - It's click on an interactable and nothing happening., -ie interactables acting like they are not.
I have a brand new rather high powered gaming laptop...so that's not the issue either.

Cogo

Sakara wrote: »

It's not lag..i've had lag in the past, i can tell the damn difference.
It's totally different. it's non response of abilities, not character, as if the abilities don't even exist.
When im fighting, my character just stops fighting, not freezes due to lag, i can move, crouch, but i cant fight. None of my abilities buttons do anything,, but im running around ( trying not to die) like normal.
In other cases - It's click on an interactable and nothing happening., -ie interactables acting like they are not.
I have a brand new rather high powered gaming laptop...so that's not the issue either.

Ok ok!

What does this have to do with the EU server?

Lets move the EU server BACK to US so you dont get these problem? Mmm?

Jermu73

Sakara wrote: »

wow way to be mature. Had to add in that rather pathetic comment from someone on there, rather than just give me the link.
It's not lag..i've had lag in the past, i can tell the damn difference.
It's totally different. it's non response of abilities, not character, as if the abilities don't even exist.
When im fighting, my character just stops fighting, not freezes due to lag, i can move, crouch, but i cant fight. None of my abilities buttons do anything,, but im running around ( trying not to die) like normal.
In other cases - It's click on an interactable and nothing happening., -ie interactables acting like they are not.
I have a brand new rather high powered gaming laptop...so that's not the issue either.

Yes i noticed this too in my low level 9 NB alt yesterday in Auridon. I just couldn't do anything but Esc and log out fix it. My ping was about 50 ms so it's not lag but something different and this is first time it happened to me and been playing since beta. My character just freeze and when i was trying to interact with mob i kill nothing happend.

Tandor

No performance issues since the move, but logging in has been a problem. Twice I've had the access code request and I've also had to put the password in multiple times before it was accepted.

Mad_Dog_Reno

Well i had yesterday after move more lag "spike" than when server was in US but hope it's only some settings issues so they get it fix. :-(

Elf_Boy

It is lag, just a form that is a whole lot more severe. I've had it happen to me too on the US server. Really annoying.

At a wild guess, ISPs around the world may not have updated routing tables for the EU servers and packets are taking a whole lot longer path then they should, with some going in circle and timing out.

I read a while back that each (large scale ISP grade) router trys to pass your data on the next one it is connected to that is closest to your destination. If some of the equipment thinks your data needs to go to the US still could make for some twisted pathing.

IF this or something like this is what is going on it will clear up on its own over time and while related to the server move it would not be the fault of Zenimax.

For all I know the EU servers have all new IP addresses (they should) but there is DNS equipment out there still resolving to the OLD IP's which would cause the same sort of issue.

Hope it clears up for you fast.

adamastorx

I'm not having any problems. For the moment combat seems more smooth to me.

Martinus72

adamastorx wrote: »

I'm not having any problems. For the moment combat seems more smooth to me.

Lucky you but big group of us cannot log in at all for the second day with unknown error occurred so something is messed up.

Jade1986

I can actually block now, so no problems here, finally can play my sword and shield battle mage no problem, rather than wanting to slam my head against the wall.

Palemoon_EU

It has made a huge difference for my Mage, that the server has been moved. I can actually fire single shots now, as oppossed to always use heavy attacks...
And everything runs smooth, as a ducks walk on christmas day

ArconSeptim

I'm getting lag spikes all morning and error 200

Sakara

I've heard this new problem called combat de-syncing. It's very odd that i can move around like normal, but no abilities or attack moves work and the enemies can still attack me like normal whilst my character stands there like a masochist taking it all.
Nothing else has changed, so obviously first thought would be, is this down to the server migration.

gurluasb16_ESO

I get booted from the game roughly 1-4 seconds after zoning in with an "Unknown error" This started just after the move.

bulletsie

Could be unrelated but shortly after starting to play this game my ATI 78XX series
graphics card burned out mid dungeon. It was only a year old!!! and had to buy a replacement card. I'm nearly 40 years of age and have had a PC since I was a child and in all the years have never had a card go! Horrible feeling.

Never had any issues at all with Lag/or log in or staying connected etc at all until yesterday. Now skills freeze, keys stop working in game, and have got booted due to excessive messaging when I sent none. Even looking around in game the graphics now look twitchy or if there's slight graphic tearing & jerkyness.

Yesterday after I was playing for a few mins the "A" key stopped responding in game. So could not strafe Left! the "S" key all of a sudden started taking screen shots, and I got booted out. When restarted the client + game it would not allow me to log in despite me entering my password correctly. I opened a text editor out of game to check it was not my keyboard, all keys worked, but in game A and S did not work. Restarted client again and log in issue and A key worked as normal. Totally Weird.

I then started to get LAG Rubber Banding and complete delays or non responses for skills, and freezes. Only logged in a few mins ago tonight and seems to be similar lag.

Fingers crossed these issues will disappear soon, not very playable at the moment. I'm even seeing freezes while bloody crafting!! fer fecks sake.
I run from one crafting station to another and I blink and all of a sudden my character magically appears back where I was a min before I moved!

Sakara

Yeah i got weird freezes whilst crafting, including a moment when i was woodcrafting and the animation of my character started running full pelt, into the table! that was a 'baroo??' moment for sure!

Dekkameron

Intermittent lag spikes/server pauses constantly in AD VR Rift zone. (other zones i've been in seem unaffected)

Philio

I've been having the same problem from time to time. It's not network related and obviously the server. For example, I was fighting a boss that can easily kill me in 2 hits, the game froze for 10+ seconds and the fight continued at the exact point it had when it froze.

Elf_Boy

On DOS/Windows systems try pulling up a command prompt and typing "ipconfig /flushdns" then reboot your computer and router/modem.

Sakara

well played a good few hours just now and not had the 'not able to fight during a fight' issue, but had an interesting new issue ( totally new, never seen before) where an enemy is there when you are far away from them ( but can tell they are an enemy as they glow red) but as you get closer they disappear, you cant target where they were, they simply don't exist in game...until you get up close to them then wham they appear again. They are not in stealth.
Seems to be lots of weird new bugs appearing now!

Phalhell

gurluasb16_ESO wrote: »

I get booted from the game roughly 1-4 seconds after zoning in with an "Unknown error" This started just after the move.

I have the same problem.
Rebooted my modem, router, PC. Flushed DNS. Turned off my firewall. Nothing helps. On top of that I don't have that Hosts file they are referring to in the Support Q&A.

Anybody has an idea how to solve this one ?

Swampster

And another with the same "lag-spike" problems.. and before some clown tries to tell me it's my PC, sorry but GTFO! I was fine when the server was in the US, same game no problems (as far as lag was concerned).

And I think my i7 PC, with GTX780 gfx, 16Gb RAM, and dedicated game SSD over fibre broadband should be adequate..

ZOS_HugoP

Greetings folks,

If you are experiencing latency issues in PvP (Since the EU Megaserver migration), please contact our customer support team and provide them the following information:

• What ISP are you using?
• From which country are you playing?
• the time frame of the latency (i.e in the evening, night, morning)
• Is the latency punctual or constant during this time frame?
• A game consultant file

Please also make sure to read the following discussion, as we have potential solutions for such issues:

• If you are using a WiFi connection, we recommend that you switch to Ethernet instead - a WiFi connection can be disrupted by many sources, which directly impacts its stability.
• Make sure the following ports are open in your router settings:
  • TCP / UDP Ports 24100 through 24131
  • TCP / UDP Ports 24300 through 24331
  • TCP / UDP Ports 24500 through 24507
  • TCP / UDP Port 80 and Port 443
  If you don't know how to open ports on your router please refer to the manual included or run a search on Google mentioning your router model. Here's an example for NETGEAR routers.
• Reset your DNS settings:
  Open the Windows console prompt as an admin ( your console can be found here by default: C:\windows\system32\cmd.exe) and run the following commands:
  • netsh i i r r
  • netsh winsock reset
  • ipconfig /registerdns
  • ipconfig /flushdns
  • ipconfig /release
  • ipconfig /renew
• Reset your Networks settings:
  • On your Control Panel, click on "Network and Internet" and open Internet Options.
  • Connections Tab: Click on LAN settings. On the LAN settings window, uncheck all the boxes and click OK.
  • Advanced Tab: Click on Reset and then click on Reset again.
  • You may have to restart your computer for the changes to take effect.
• Make sure to run both the launcher and the game as admin and in compatibility mode for Windows XP-SP3 (the game file is located here: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\ESO.exe):
  • Right-click the file and select Properties at the bottom of the list.
  • Once the Properties window is open, select the Compatibility tab.
  • Select the option to “Run this program in compatibility mode” and from the drop-down menu, select “Windows XP SP3” (it may say Service Pack 3).
  • Select the option “Always run this program as an Administrator”
  • Confirm these changes by clicking OK and close the window.
  • For ease of use, right-click the eso.exe file and select “Send To…” From the subsequent slide-out menu, select “Desktop (Create Shortcut)”. This will allow you a very easy, quick way of opening a game running in compatibility mode.
• Include an exception for the ESO.exe file (located here: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\), the launcher & account.elderscrollsonline.com to your anti-virus software and your firewall.

Thank you!

PS: if you already submitted a ticket about this issue, please submit those information by replying to the existing ticket!

Phalhell

I tried a lot of the above and thanks for that response HugoP but in all fairness it is a lot of trouble to get a game working.
I still have the issue of being booted after 3 seconds in the game.
I play a lot of online games like EVE, WoT, War Thunder and all of these run fine. Even DayZ is running fine in its alpha state. Same was true for ESO until the move.
I'am sure somebody must see the bigger picture of the move and the effects we experience and be more clear towards us of what is happening in stead of keeping us busy with standard answers that drills down to reset your whole PC to scratch.
I'm sure we can handle the patience if needed but we have to understand.
I have 9 days of subscription left and did not get any response from support any more in the last 24 hours to solve this.
No play, No pay !

Tandor

I'm getting occasional flashes of the loading screen while running along. I assume it's either an odd form of rubber-banding as I've usually slipped back a few yards, or else some sort of phasing issue. The loading screen literally flashes on and off, then I'm fine. It's only happened a few times, but I hadn't experienced it before the server move. I'm playing in the UK with Virgin Media as my ISP.

Rune_Relic

I had a brilliant one last night at a dark anchor in stonefalls.
I was swinging my sword while running and the character animation just froze midstride and midswing for 5-10 seconds. In that time I could move around but all weapons and abilities were unusable.

This is on top of the time jumps into history, the inaccessible materials and the occasional freeze.

Freaky. lol. I am seriously just thinking of dumping the EU server if Zeni cant get their act together. No problems before the move.

Sky UK.

Sakara

Hi ZOS HugoP.
I've not played any PVP since the migration. All the problems i've faced are in PVE.

I have submitted tickets to every bug i come across.
It just appears there are many many new and interesting bugs appearing since the migration

Enaijo

Same problems here, since the server is located in the EU. And the problems are not related to PvP.