Any Way for Existing Customers to get the Whiterun Wolfhound?

Blackwidow

https://www.youtube.com/watch?v=2RjIX78dcO8

"We feel that putting pay gates between the player and content at any point in game ruins that feeling of freedom"

arkansas_ESO

xsorusb14_ESO wrote: »

I agree everyone, this is complete BS..I bought my Xbox 360 when it came out, and then they released a newer one with a bloody hdmi port and later on.. they gave free copies of Mortal Kombat with it!

Oh wait... we're talking about ESO..I was having flashbacks to virtually every other thing i've bought early in life....

You could have gone out and bought Mortal Kombat, though. I literally cannot buy the wolfhound on an existing account. I just want the option to buy it for a dollar or two in the cash store.

o_0

To not even have the option for existing customers to purchase this "cosmetic" pet (emphasis on cosmetic as it provides no advantage) is my biggest complaint. I don't really expect to get anything for free. Especially when anything ZOS is concerned.

Daemyn

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

First off, people in this thread aren't upset about the price cut, that's expected in games. Second, it's more like if you bought it full price one day then the next they offer if half price with an interestingly designed gold ring that you can't buy anywhere on its own as a bonus. Third, in that case you could return the thing you bought and buy the new discounted version.

Catches_the_Sun

jj69chevub17_ESO wrote: »

How do you know this to be true? Who's to say that they wont add other dogs that you can get?

There will be a retriever, but there is only one Irish (excuse me, Whiterun) Wolfhound.

Slurg

Snit wrote: »

Attracting new subscribers is always more difficult than retaining current ones. You know what's more difficult yet? Convincing people who left with a bad taste in their mouth to return.

Coming next: They'll probably offer the people who left a guar mount to come back.

But not give current customers the option to buy it. That would be silly of course.

jj69chevub17_ESO

Catches_the_Sun wrote: »

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

You do understand this discussion is not about the discounted price, right? It's about offering an exclusive to future customers that is not available to existing customers.

To use your analogy, say you bought your full price Prada bag yesterday, and today you come in the shop, and they have a new, better Prada bag that you like much more than the one you just bought...and it's even cheaper. You walk up to the counter with it and you're told, sorry ma'am, you already OWN a Prada bag, so you can't have that one. That Prada bag is only for new Prada customers. Please put it back.

Your analogy is flawed, they not saying you cant buy a second purse, if you want it that badly buy a second purse(game)

Snit

The price cut is fine. Everyone wants more people to sub.

Telling customers who paid more, and paid early, that there is great new stuff that they cannot get? Not fine.

Phantax

Apparently Zenimax have just said they will be making some dog pets available to existing customers (there's just one catch) -

isengrimb16_ESO

If it was available through upgrading, I'd upgrade from regular edition.

Would rather have a wolfhound than a retriever any day.

Otherwise, I have the Palomino already, and I'm not that interested in Imperials with crabs.

Turelus

Okay @ZOS_AmeliaR to give you a slightly better responce than my last one which was mainly an outburst of rage.

Look back to beta when you first made a thread stating that a small group of beta players would get monkey pets because they took part in the first stress tests.
For the months following that post every new wave of players coming to the game saw a thread saying that even if they put in effort and work they wouldn't get an item because they were not privileged enough to have early bet access.

Later you made the choice to give all beta players who had logged in and helped during any beta period the pet for helping. With everyone who had put in a request to join the beta being given access to the servers for the last couple of weekends this meant everyone who had signed up to beta and actively took part got a reward. This was a good choice and went a long way to making people happy.

My issues with both this pet and the Guar one is simply that as an active subscriber for you game I want to have access to all content (including vanity items) at all time. If you wish make these items cash shop items I will even accept that because I have the same fair chance as a subscriber to obtain it as the next person.

The Elder Scrolls games are all about allowing the player to go where they want, be who they want, and do what they want. We feel that putting pay gates between the player and content at any point in game ruins that feeling of freedom, and just having one small monthly fee for 100% access to the game fits the IP and the game much better than a system where you have to pay for features and access as you play. The Elder Scrolls Online was designed and developed to be a premium experience: hundreds of hours of gameplay, tons of depth and features, professional customer support – and a commitment to have ongoing content at regular intervals after launch. This type of experience is best paired with a one-time fee per month, as opposed to many smaller payments that would probably add up to more than $US14.99/month any way.

Now granted this is just a mini-pet but both this and the Guar go against everything which you said before release. I plead that you pay attention to the negative feedback both here and in the official discussion for the Guar pet and realise that players want in game items to not be used in advertising and money grabs.

It's my firm belief that any and all in game items should be accessible by anyone actively playing the game. If this has to be via a cash shop item then so be it, release the explorers pack, beta monkey, Guar and this wolf all as items we can all buy at any time via the shop if we so choose.

If you want to think about it from a business view, think how many more sales you would get selling the wolf and guar on the store for £2 each on top of players buying the Guar toy and Imp Ed. from Steam.

So as someone who has already spent £100 on this game via Imp Ed and subscriptions I can quite honestly say in the last two days you have flipped me off twice and has me questioning if ZOS is a company I want to continue doing business with.

To add even more to this (because I'm really pissed!).

Everyone who bought the Imperial Edition at release, stayed loyal and paid through all the messes and bugs you have had such as broken quests, bots, duplication exploits, PVP lag. We're now seeing that anyone who waited for all of these to be cleared up before buying the game and supporting you is getting special rewards because they paid for the game via an option which wasn't available at release.

Had I been able to buy the game from Steam and get an extra pet three months ago I would have, because I wanted the pet. Now I only have the choice of paying another £70 for a game I already own to get an item which there is no other way to obtain.

I think I have made my point enough times on why myself and other people in this thread are a little bit annoyed with your as a company right now. We love you want new players to come and join us, but please don't take a poop on us to achieve that.

/endrant at last.

Maverick827

Even letting everyone get the pet wouldn't fully rectify the problem. Zenimax loses credibility as intelligent game developers every time they let gaffes like this exist. This is such an obvious problem that anyone could have seen coming; we're really going to trust these people to bring this game in line with other AAA titles?

Daemyn

jj69chevub17_ESO wrote: »

Your analogy is flawed, they not saying you cant buy a second purse, if you want it that badly buy a second purse(game)

I'd say it's more like you could buy a second purse, sure, but you can't put anything from the first purse into the new one. You use the other purse to hold your keys and wallet? Well too bad. You're also going to have to pay $15 a month per purse.

ebondeath

jj69chevub17_ESO wrote: »

Catches_the_Sun wrote: »

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

You do understand this discussion is not about the discounted price, right? It's about offering an exclusive to future customers that is not available to existing customers.

To use your analogy, say you bought your full price Prada bag yesterday, and today you come in the shop, and they have a new, better Prada bag that you like much more than the one you just bought...and it's even cheaper. You walk up to the counter with it and you're told, sorry ma'am, you already OWN a Prada bag, so you can't have that one. That Prada bag is only for new Prada customers. Please put it back.

Your analogy is flawed, they not saying you cant buy a second purse, if you want it that badly buy a second purse(game)

How many people do you honestly think would pay a second sub fee and reroll all their toons for that? Most people aren't going to buy a second exact same purse either (especially not a genuine Prada).

They would make more money offering the dog as a stand-alone purchase available to everyone, and free for the newcomers in their special deal.

Phantax

Maverick827 wrote: »

Even letting everyone get the pet wouldn't fully rectify the problem. Zenimax loses credibility as intelligent game developers every time they let gaffes like this exist. This is such an obvious problem that anyone could have seen coming; we're really going to trust these people to bring this game in line with other AAA titles?

Yeah 2k views on a post in roughly 2 hours, that's gotta say something even Zenimax can understand ! (or maybe not)

Evergnar

All Zos had to do was release some dog or pet to current players prior to this. You wouldn't have heard a peep. I can't fathom how the people working for this company can't see the backlash coming from decisions like this. Especially when it's directed at their premium customers (IE).

Phantax

Maverick827 wrote: »

Even letting everyone get the pet wouldn't fully rectify the problem. Zenimax loses credibility as intelligent game developers every time they let gaffes like this exist. This is such an obvious problem that anyone could have seen coming; we're really going to trust these people to bring this game in line with other AAA titles?

Yeah 2k views on a post in roughly 2 hours, that's gotta say something even Zenimax can understand ! (or maybe not)

NorthernFury

I'm hoping that ZoS does the right thing here and gives the new pet to ALL of those who bought Imperial Edition, Steam or not.

I'll give them the benefit of the doubt.

Blackwidow

Evergnar wrote: »

All Zos had to do was release some dog or pet to current players prior to this. You wouldn't have heard a peep. I can't fathom how the people working for this company can't see the backlash coming from decisions like this. Especially when it's directed at their premium customers (IE).

These are the same people who thought that TES players would not want real first person view in ESO.

Lava_Croft

I pre-ordered the the digital Imperial Edition and I feel entitled to receive access to this pet.

Please?

jj69chevub17_ESO

ebondeath wrote: »

jj69chevub17_ESO wrote: »

Catches_the_Sun wrote: »

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

You do understand this discussion is not about the discounted price, right? It's about offering an exclusive to future customers that is not available to existing customers.

To use your analogy, say you bought your full price Prada bag yesterday, and today you come in the shop, and they have a new, better Prada bag that you like much more than the one you just bought...and it's even cheaper. You walk up to the counter with it and you're told, sorry ma'am, you already OWN a Prada bag, so you can't have that one. That Prada bag is only for new Prada customers. Please put it back.

Your analogy is flawed, they not saying you cant buy a second purse, if you want it that badly buy a second purse(game)

How many people do you honestly think would pay a second sub fee and reroll all their toons for that? Most people aren't going to buy a second exact same purse either (especially not a genuine Prada).

They would make more money offering the dog as a stand-alone purchase, but it seems like they're more interested in exclusivity and alienation.

Well in the original analogy they are not exatly the same purse, the second one had a new flashy gold ring or something like that.

I get it, in a way. I beta tested, bought Imp edition, would like a dog for a pet.

However, I won't let a digital pet that does nothing useful, get me all upset, claim to quit, and curse a game I enjoy, or the devolpers. Look no company is ever going to make 100% of its customers happy, other pets will come, i would be willing to bet other dogs included.

It's not that big of a deal...

Phantax

Lava_Croft wrote: »

I pre-ordered the the digital Imperial Edition and I feel entitled to receive access to this pet.

Please?

You'll be lucky, they already got your money !

Catches_the_Sun

NorthernFury wrote: »

I'm hoping that ZoS does the right thing here and gives the new pet to ALL of those who bought Imperial Edition, Steam or not.

I'll give them the benefit of the doubt.

You'll have a hard time with that "benefit of the doubt". As already stated by ZoS in page 2.

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

Phantax

Blackwidow wrote: »

https://www.youtube.com/watch?v=2RjIX78dcO8

I especially like the quote from 1.05min - 1.14min, that idea obviously got conveniently forgotten !

Csub

I find this also kind of sad. The people who had been here from the start should also deserve something if new people are getting (one of the) best pets so far for sticking with the game through its ups and downs so far.

Even if not the same dog, but a different one like a "Loyal Shepherd" or whatever really.

emeraldbay

Turelus wrote: »

Later you made the choice to give all beta players who had logged in and helped during any beta period the pet for helping. With everyone who had put in a request to join the beta being given access to the servers for the last couple of weekends this meant everyone who had signed up to beta and actively took part got a reward. This was a good choice and went a long way to making people happy.

Actually, I was able to get the beta pet just for being accepted into the beta and creating an account. I never actually got to download the game, due to data caps, but when I got the physical copy on release and logged in, sure enough, the beta pet was waiting for me.

ebondeath

jj69chevub17_ESO wrote: »

ebondeath wrote: »

jj69chevub17_ESO wrote: »

Catches_the_Sun wrote: »

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

You do understand this discussion is not about the discounted price, right? It's about offering an exclusive to future customers that is not available to existing customers.

To use your analogy, say you bought your full price Prada bag yesterday, and today you come in the shop, and they have a new, better Prada bag that you like much more than the one you just bought...and it's even cheaper. You walk up to the counter with it and you're told, sorry ma'am, you already OWN a Prada bag, so you can't have that one. That Prada bag is only for new Prada customers. Please put it back.

Your analogy is flawed, they not saying you cant buy a second purse, if you want it that badly buy a second purse(game)

How many people do you honestly think would pay a second sub fee and reroll all their toons for that? Most people aren't going to buy a second exact same purse either (especially not a genuine Prada).

They would make more money offering the dog as a stand-alone purchase, but it seems like they're more interested in exclusivity and alienation.

Well in the original analogy they are not exatly the same purse, the second one had a new flashy gold ring or something like that.

I get it, in a way. I beta tested, bought Imp edition, would like a dog for a pet.

However, I won't let a digital pet that does nothing useful, get me all upset, claim to quit, and curse a game I enjoy, or the devolpers. Look no company is ever going to make 100% of its customers happy, other pets will come, i would be willing to bet other dogs included.

It's not that big of a deal...

I may be annoyed and grumpy, but I haven't cursed the game or its developers or its marketing department or threatened to quit. I'm sure other pets will come, and if one of those pets is a similar dog, then great.

That doesn't mean that we should be complacent with backseat treatment compared to potential customers. It's completely reasonable to suggest that they should at least offer us the option to buy it alongside the new people getting it for free.

Turelus

Csub wrote: »

I find this also kind of sad. The people who had been here from the start should also deserve something if new people are getting (one of the) best pets so far for sticking with the game through its ups and downs so far.

Even if not the same dog, but a different one like a "Loyal Shepherd" or whatever really.

@Csub I personally have to disagree. I think that all current Imperial Edition members should also have this pet for free, because paid the same (actually more due to the 40% sale right now) ammount of money. The pet should also be available to anyone who upgrades to the Imperial Edition.

They also need to make both the Explorers Pack, the Beta Monkey and the Guar plushy pet available as store purchases to upgrade accounts.

By doing this they're stating that all members of the community have the same level of access to all content and items within the game. While players would still have to pay more for these items, for example a non pre-order player would have to pay for the Explorers Pack rather than getting it for free they would at least have access to that content.

I personally have no problems with ESO using their store to add more vanity items, however making exclusive items just angers people who have been loyal to the game.

As myself and others stated earlier in the thread we have been here since day one of early access and stuck around through all the bugs and problems of the game staying loyal, now because of that our reward is to be told we can't have a pet because we didn't wait three months to buy the game.

Kulthax

Blackwidow wrote: »

https://www.youtube.com/watch?v=2RjIX78dcO8

"..go where you want, play as you want and have 100% access to the game and content..."

How is this working out for us Mr. Firor? Oh right, you don't care since you already have our money and are currently in Dallas to shove more marketing down everyones throat at Quakecon.

Nothing new is going to come out of Quakecon, everyone knows this right?

Turelus

emeraldbay wrote: »

Turelus wrote: »

Later you made the choice to give all beta players who had logged in and helped during any beta period the pet for helping. With everyone who had put in a request to join the beta being given access to the servers for the last couple of weekends this meant everyone who had signed up to beta and actively took part got a reward. This was a good choice and went a long way to making people happy.

Actually, I was able to get the beta pet just for being accepted into the beta and creating an account. I never actually got to download the game, due to data caps, but when I got the physical copy on release and logged in, sure enough, the beta pet was waiting for me.

Then that makes it even more fair for those who took the time to sign up. I still personally feel this pet should eventually be moved to the cash shop for a small £2 cost meaning everyone can access it. The advantage of being a beta player was simply that you got the pet for free by taking part (or signing up in your case).

They would also make a lot of money from that small £2 purchase, think about how many non-beta players who would buy it at a small cost.

Sometimes I wonder how the customer service, marketing and business teams actually work. So many MMO companies seem to miss chances like this and make dumb moves alienating and angering their current player bases.