Any Way for Existing Customers to get the Whiterun Wolfhound?

ebondeath

xsorusb14_ESO wrote: »

I agree everyone, this is complete BS..I bought my Xbox 360 when it came out, and then they released a newer one with a bloody hdmi port and later on.. they gave free copies of Mortal Kombat with it!

Oh wait... we're talking about ESO..I was having flashbacks to virtually every other thing i've bought early in life....

But (I'm assuming here, never owned an xbox) you could still buy a copy of Mortal Kombat if you wanted to, correct? Not so here.

Xsorus

Daemyn wrote: »

xsorusb14_ESO wrote: »

I agree everyone, this is complete BS..I bought my Xbox 360 when it came out, and then they released a newer one with a bloody hdmi port and later on.. they gave free copies of Mortal Kombat with it!

Oh wait... we're talking about ESO..I was having flashbacks to virtually every other thing i've bought early in life....

Thing is...no one here has complained about the price. Hell, most people are pointing out something that entirely refutes your sarcastic comment...in your example, a person could trade in their old XBox and pick up the new one...people often do with new versions. But in this case, there is literally no way for us to throw money at them and get the dog on our account. We could buy a new account and completely restart...but that's more like trading in your XBox, hard drive, and all your games just for the new version. One option they could do, let us pay 5 or even 10 bucks to attach our accounts to Steam and get the dog (if you have Imperial). They get to make money, we get Steam access for our accounts (which is half the issue itself), everyone is happy.

If you just want steam support, you can buy the game on steam (which will put you under steam) then just log in under your regular account.

At least that's how it worked in Rift when it was released.

If you just want the dog, well i guess you're just going to have to go without.

There is countless games that have offered promotions to people buying things later that you could not get otherwise.

jrgray93

Arsenic_Touch wrote: »

kassandratheclericb14_ESO wrote: »

Who exactly has given out a Steam Key for a game you bought and played already?

No game has ever done this. Only one game has actually allowed you to convert the non steam version to steam and that's path of exile.

Uber Entertainment did this for their Kickstarter backers for Planetary Annihilation.

jj69chevub17_ESO

[/quote]

But (I'm assuming here, never owned an xbox) you could still buy a copy of Mortal Kombat if you wanted to, correct? Not so here.
[/quote]

How is it not so here? you can buy a copy on steam if you like.. Not diffrent than buying a game and then a few months later that game comes out as GotY eddition, with all the previous DLC for less than you paid for the original.

Dekkameron

Ooh! a dog!

I saw one of those once in Mistral. Curious beast it was too!

Catches_the_Sun

Awdwyn wrote: »

It is absolutely commonplace for businesses to offer perks to buy products at a later-then-brandspankingnew date. Got a cellphone? Get a plan, wait a month, look at the provider website, my money's on them have added/changed to to make it a better deal - and it doesn't apply retroactively to you.

It really is false entitlement to think that just because somebody else may be offered a different/possibly more enticing deal then you were offered that you should be compensated.

This is not a cellphone business...or a cable/satellite television business, but I'll play along. In both of those business models, whenever something like that happens, you contact customer service and get 1 of 2 results...either they lower your monthly costs, or you cancel and take your business to their competitor, who is assuredly offering up something for new customers. I just left DirecTV, where I had been a customer for 9 years, for this very reason, and I'm saving a ton of money. At the end of the day, the customer should be king.

I am not a fan of offering up exclusives to future customers that can not be obtained in any way by existing customers. In this particular case, many people consider a dog to be a vastly superior pet to something like a mudcrab, because it's something we can all relate to. For me, I've wanted that specific pet since the first time I've seen it on the full pet list...especially after reading the Hero's Guide book. Now I know I will never have it, and don't have any option to get it.

As many others on this thread have stated, I have spent way too much money on this game, buying the physical Imperial edition for myself, 2 digital Imperial editions for my wife & son, and a copy of the Hero's Guide. I'm in for $360 before you include monthly fees. This won't be the reason I quit, but it sure as hell won't be a reason to stay either.

Blackwidow

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

You guys excel at one thing. Upsetting your customer base.

"We are using the pay to play model so players get the whole game and are not forced to pay extra for in game features"

Lies.

hipolipolopigusprb18_ESO

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

That's... Disgusting. Scream "entitlement" all you want, it doesn't make this any less awful. There's no reason for this to be restricted to new players coming in from Steam when you have countless veterans who've played since beta.

c0rp

Considering that I have wanted a dog pet since the beginning, and supported this game by preordering Imp Ed, this is just about enough to make one desub. ZoS just continues to *** up, seriously.

ebondeath

jj69chevub17_ESO wrote: »

How is it not so here? you can buy a copy on steam if you like.. Not diffrent than buying a game and then a few months later that game comes out as GotY eddition, with all the previous DLC for less than you paid for the original.

Because I'm not just buying a new copy of the game, I'd have to pay a second sub fee and the thing would only be available on that account. Not interested in completely rerolling my VR12 when they could make more money by offering it as a separate purchase to existing customers.

IcyDeadPeople

xsorusb14_ESO wrote: »

If you just want steam support, you can buy the game on steam (which will put you under steam) then just log in under your regular account.

I believe this is not correct. If we buy the game on Steam, we are not able to use our existing ESO account. It seems it would require making a new account and starting over.

ZOS_JordanH wrote: »

Hey, @IcyDeadPeople‌. No, if you were to purchase the game again through Steam, you would not be able to apply the key to your existing account.

jj69chevub17_ESO

Catches_the_Sun wrote: »

Awdwyn wrote: »

Now I know I will never have it, and don't have any option to get it.

How do you know this to be true? Who's to say that they wont add other dogs that you can get?

GreySix

Nestor wrote: »

This is a pet I would actually use.

Yeah, a dog just seems a better fit for a pet ... than say, a crab.

Evergnar

What we need now is an animal shelter for unwanted pets.

Tannakaobi

Is this pet not going to be in the game?

On steam it says 'special pet' rather than exclusive. I've not seen a list of pets that are coming.

jrgray93

I wouldn't go as far as to unsub, but I've been having my list of frustrations with this game grow exponentially in the last two weeks. I've had game-breaking bugs in dungeons, class imbalance problems holding back my group of friends (they're nightblades, we have no AOE, and they aren't overly skilled anyway), general enchanting leveling frustration, more game-breaking bugs outside of dungeons, etc, etc. And now poor business practices.

I mean I really love this game and I'm looking forward to the next update, but my patience might reach a limit if things don't start to show some improvement in the next couple of months. I know they are trying to fix the issues and want to balance classes slowly, but the pace of class balance tweaks is almost nil.

Xsorus

IcyDeadPeople wrote: »

xsorusb14_ESO wrote: »

If you just want steam support, you can buy the game on steam (which will put you under steam) then just log in under your regular account.

I believe this is not correct. If we buy the game on Steam, we are not able to use our existing ESO account. It seems it would require making a new account and starting over.

ZOS_JordanH wrote: »

Hey, @IcyDeadPeople‌. No, if you were to purchase the game again through Steam, you would not be able to apply the key to your existing account.

I'm pretty sure that's how it works, Since you're still logging in through the ESO patcher, and not through steam.

That's how it works with Rift anyway....

jrgray93

You'll likely have to go to the ESO site to activate your account, per usual. It will probably have a key from the Steam purchase for you to use. The question is whether or not the account manager will accept a second copy of the game. I'd vote no.

I'd also never spend $48 to get a digital dog, but for those who would, I don't think it will work. Of course that's just a complete guess.

txfeinbergsub17_ESO

Wow. The whine is great in this thread!

navarat9

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

Phantax

Blackwidow wrote: »

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

You guys excel at one thing. Upsetting your customer base.

"We are using the pay to play model so players get the whole game and are not forced to pay extra for in game features"

Lies.

Sad, but true !

hipolipolopigusprb18_ESO wrote: »

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

That's... Disgusting. Scream "entitlement" all you want, it doesn't make this any less awful. There's no reason for this to be restricted to new players coming in from Steam when you have countless veterans who've played since beta.

Agreed !

Turelus

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

ARE. YOU. EFFING. KIDDING.

Way to give your already loyal and paying members the finger.

Snit

Companies often forget that, when offering great deals to attract new customers, you have to consider the reaction of your current customers.

Attracting new subscribers is always more difficult than retaining current ones. You know what's more difficult yet? Convincing people who left with a bad taste in their mouth to return.

Raash

In all honestly this "dog" is pretty ugly. It looks like its been taking a full long life of being beaten like a piñata daily and other misstreatments rendering it scared, stressed and wore down. What a sad sight!

jrgray93

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

That's a terrible analogy.

ebondeath

It's not about the discount. There's nobody that doesn't expect the game to be sold at a reduced price eventually.

Phantax

Raash wrote: »

In all honestly this "dog" is pretty ugly. It looks like its been taking a full long life of being beaten like a piñata daily and other misstreatments rendering it scared, stressed and wore down. What a sad sight!

Exactly, the same treatment Zenimax is showing it's existing customers !

GreySix

Raash wrote: »

In all honestly this "dog" is pretty ugly. It looks like its been taking a full long life of being beaten like a piñata daily and other misstreatments rendering it scared, stressed and wore down. What a sad sight!

True, but still prefer even a homely dog, to a mud crab or monkey.

Haxer

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

lol that is so messed up...

I paid $80, put up with a whole lot of crap, disappointments and missing features, and instead you are going to give the first good pet in the game to people who buy it on Steam 6 months later? Well if that ain't a big f-u.

Protip: GIVE INCENTIVES TO THE PEOPLE WHO WERE HERE FROM DAY-1 INSTEAD.

Catches_the_Sun

navarat9 wrote: »

It is a promotion

It's like today Prada discount 50% and you just bought Prada yesterday and you come to the shop and asking for 50% discount for your purchased?

You do understand this discussion is not about the discounted price, right? It's about offering an exclusive to future customers that is not available to existing customers.

To use your analogy, say you bought your full price Prada bag yesterday, and today you come in the shop, and they have a new, better Prada bag that you like much more than the one you just bought...and it's even cheaper. You walk up to the counter with it and you're told, sorry ma'am, you already OWN a Prada bag, so you can't have that one. That Prada bag is only for new Prada customers. Please put it back.