can't login to the game and no answer from customer support!!!!

Drazticulous

MarkusOdin wrote: »

Drazticulous wrote: »

MarkusOdin wrote: »

i hope there will be a compensation again...

I would like all the Motifs, horses, skills to 50, and 1 million gold. (holds pinky to mouth)

dude, keep it serious! i dont want ingame items... i want 2-3 days free abo extension, because its their fault i couldnt play

but when you do get in to play you have everything you need! thus I stand by my previous post.

darkstar2084

Myconid wrote: »

Banumu wrote: »

Yes it is quit Irritating, I haven't got to the character screen since the 22nd (3:00pm PST) Only responses are looking into it / keeping an eye on it / try this again. Only update on the problem is repeat of what was said before.

Yes, same here havent even been able to get to the character select screen since patch day. have tried all day periodically every day to no avail.dozens and dozens of times,

same here, haven't been able to get to character select since the patch either. two frigging days now!

WaterSpirit

We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
I was AFK in the kitchen and I was timed out from in-activity. I tried to log in...

Response By Email (Laura) (05/24/2014 10:36 AM)
Greetings adventurer WaterSpirit!

Thanks for contacting us here at The Elder Scrolls Online Customer Support!

I will try to work with you to get this resolved. I appreciate your patience.
Players might receive this error message when they try to log into the game but do not have the most up to date version of the client. We recommend trying the following steps:

Re-boot computer
Completely close the client
Completely close the launcher
Reopen the launcher
Allow the launcher to patch completely. If the launcher does not automatically apply the patch, run the repair option. (Game options - Repair) Players can find instructions on repairing the launcher here.
Log into the game

To best access The Elder Scrolls Online, players should configure their routers to open the following outbound ports:

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 49100 through 54000

If you call your Internet provider they should be able to help with this.
Please let me know how you get on so we can help you travel back to Tamriel!
Kind regards,
Laura
The Elder Scrolls Online Team

None of this worked. Been unable to play for almost 24 hours for a problem on their end. Getting real hard to to not unsubscribe/stop payment on anything Zenimax Online.
Incident: 140524-004116

Banumu

Spoiler tags work

xherics

WaterSpirit wrote: »

We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
I was AFK in the kitchen and I was timed out from in-activity. I tried to log in...

Response By Email (Laura) (05/24/2014 10:36 AM)
Greetings adventurer WaterSpirit!

Thanks for contacting us here at The Elder Scrolls Online Customer Support!

I will try to work with you to get this resolved. I appreciate your patience.
Players might receive this error message when they try to log into the game but do not have the most up to date version of the client. We recommend trying the following steps:

Re-boot computer
Completely close the client
Completely close the launcher
Reopen the launcher
Allow the launcher to patch completely. If the launcher does not automatically apply the patch, run the repair option. (Game options - Repair) Players can find instructions on repairing the launcher here.
Log into the game

To best access The Elder Scrolls Online, players should configure their routers to open the following outbound ports:

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 49100 through 54000

If you call your Internet provider they should be able to help with this.
Please let me know how you get on so we can help you travel back to Tamriel!
Kind regards,
Laura
The Elder Scrolls Online Team

None of this worked. Been unable to play for almost 24 hours for a problem on their end. Getting real hard to to not unsubscribe/stop payment on anything Zenimax Online.
Incident: 140524-004116

ridiculous.. I wrote x times, that I tried to turn off the firewall and NO help, also that the NA us working, EU not. Server side problem!

Myconid

We had better get some Sub days added for free, from what i can see Alot of people cant even play period, for a game that is SUBSCRIPTION BASED, you think they would have the time money and man power to fix something as bad as not being able to log in AT ALL.

Albali

Myconid wrote: »

We had better get some Sub days added for free, from what i can see Alot of people cant even play period, for a game that is SUBSCRIPTION BASED, you think they would have the time money and man power to fix something as bad as not being able to log in AT ALL.

^ agreed - reinstalled and patched 20gb + multiple times and haven't been able to login since patch 1.1.2 went live.

CredibilityProblem

ZOS_TristanK wrote: »

Thanks so much for continuing to update us, everyone. The Dev Team is continuing to look into this issue, and your reports are appreciated. We're going to monitor this thread and in-coming tickets about this issue to find a resolution.

Thanks for letting us know @ZOS_TristanK. Of course I want to be playing (although I think my wife is pleased I'm taking a break), but I understand that problems do happen. Keeping us informed and reassuring us that there are people working on the problem is most appreciated!

Syndy

I am having this same issue. Last night after changing zones, mid load screen, I got an error that ESO had crashed. The error report message popped up to describe what i was doing at the time of the crash... Nothing, um loading...

After that crash, I can no longer log in. After I enter my account credentials and press enter the logging in message will pop up, go for about 1 minute then, say login timeout, try again later... Then if I immediately try to log in again I get error 301 (3:1:1229:90098) Unable to connect to server.

I have contacted CS and did everything they said, and tried everything so far in this thread, still no luck logging in... It is on their side.

RWYDRYCKb14_ESO

Same here went to log in and Bam Password Incorrect! Go to the view account and it says suspended....second time this has happened to me and first time they apologize and fix it and then it happens a second time good grief Charlie Brown?! Keep a list of names so you don't do it a second time. 4 hours and waiting for response last time it took 7 hours.

theStrict9

Attempts to login from different networks and computers results in the exact same issue. Also, if you enter your password incorrectly, authentication fails with a normal "wrong password" response. That seems like proof positive that this is not a connectivity problem on the client side.

Myconid

RWYDRYCKb14_ESO wrote: »

Same here went to log in and Bam Password Incorrect! Go to the view account and it says suspended....second time this has happened to me and first time they apologize and fix it and then it happens a second time good grief Charlie Brown?! Keep a list of names so you don't do it a second time. 4 hours and waiting for response last time it took 7 hours.

you actually get Customer support to help you, amazing I on the other hand have been waiting over 30 hours on a ticket responce.

Banumu

Myconid wrote: »

RWYDRYCKb14_ESO wrote: »

Same here went to log in and Bam Password Incorrect! Go to the view account and it says suspended....second time this has happened to me and first time they apologize and fix it and then it happens a second time good grief Charlie Brown?! Keep a list of names so you don't do it a second time. 4 hours and waiting for response last time it took 7 hours.

you actually get Customer support to help you, amazing I on the other hand have been waiting over 30 hours on a ticket responce.

And to think not being able to log in at all or logging in not getting to character screen is the same as an account suspened..............

randomfx01b16_ESO

Same 301 error for me also.

I can login to my account online and also play on the EU server with no problems other than the increased crashed rate since patch.

36 hrs I have not been able to connect to NA server after crashing for the hundredth time.Tried all fixes, repair etc. I forget my first ticket- no reply anyway-
Ticket 140524-029535.

l4m3r

for me its fixed now.
Again its Accountside you cant do anything to fix it just make a ticket and wait for a solution from zenimax...

Banumu

l4m3r wrote: »

for me its fixed now.
Again its Accountside you cant do anything to fix it just make a ticket and wait for a solution from zenimax...

When did you send you ticket in? How long were you out of game? What was their solution?

Myconid

I have had a ticket in since the patch, no reply yet

Dzonatanos

Your Ticket has been Submitted!

Thanks for submitting your question. Your reference code is: 140524-030207.

Asava

48 hours of not being able to log in. Ticket 140524-030250. Getting really close to canceling me account.

Sylnae

Was finally able to log in--would suggest anyone with timeout issues give it a try.

WaterSpirit

Sylnae wrote: »

Was finally able to log in--would suggest anyone with timeout issues give it a try.

Just tried. Nothing for me. Same error code after a login timeout.

Unarmed

Same issue

Pucko82

tried it, too. no News for me.

Banumu

Sylnae wrote: »

Was finally able to log in--would suggest anyone with timeout issues give it a try.

OH you, I had my hopes up. Not your fault. Still same problem.

apantoliani

140523-000773

Up to two days, no response since Thursday and have no idea what is going on.

I did get How to Survive on Steam though, it's actually pretty fun.

l4m3r

Banumu wrote: »

l4m3r wrote: »

for me its fixed now.
Again its Accountside you cant do anything to fix it just make a ticket and wait for a solution from zenimax...

When did you send you ticket in? How long were you out of game? What was their solution?

Around 24 Hours bevore i make an Ticket ah Respond with things i allready tried in in came 3 hours later then nothing.
You can just wait post your ticketnumber here and wait for fix from zenimax team its an account Proplem so they must fix it !

WaterSpirit

They're blaming it on my ISP now. Been playing online games for years and have never had any ISP block me from playing a game on just one account on a home network.

darkstar2084

^nope still not working, my ticket 140523-009042

Asava

48 hrs here being unable to log in, Ticket 140524-030250.

CredibilityProblem

No change for me, still unable to log in :-(
Ticket number 140523-013120