The hidden Vengeance Feedback Link

Izanagi.Xiiib16_ESO · July 17

I wonder if the response will be far more negative this time as player maybe realise they have to be much more emotive in their language and options picking since the 'dont like it but open to trying things' approach leads to this feedback being interpreted as 'positive towards vengeance'

virtus753 · July 17

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

As another poster pointed out above, that link looks like it has a unique identifier. Having multiple people use it would probably not work.

spartaxoxo · July 17

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

It may be random sampling for better accuracy

LadyGP · July 17

tsaescishoeshiner wrote: »

Player feedback only goes so far for Vengeance because it's not a new mode replacing Cyrodiil, it's a performance test. So I don't think there's some conspiracy to hide the feedback link.

Only players who played Vengeance this time should give feedback on it.

So, I hear you. I too have no reason not to believe them when they say "this isn't the final version of Cyro". BUT... I feel it is important to communicate that as it is right now, with the skills, the template, etc, etc, etc, this is not okay and the vast majority of pvp regulars (who have stuck around for 10+ years and still play and are loyal AF to Cyro) do not like this template 1:1 most numbers to win style game play - and they will stop playing if this goes live.

I'm sure they have the numbers to see how many players who play cyro x amount of hours a week for the last 10 years. Compare them in live vs this test. My friendslist daily has 20+ people in Cyro... during the test... 3.

Sure you get a flood of PvE people but will they stay.. will they be loyal.. doubt it.

You can fix one problem and cause a much...much bigger problem (cough U35)

ToddIngram · July 17

spartaxoxo wrote: »

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

It may be random sampling for better accuracy

Could also be selective sampling.

Orbital78 · July 17

It was sent to me today

katanagirl1 · July 18

I haven’t checked my email but if there were marketing options on there I would have opted out.

I hate getting spammed with stuff. How is this related to marketing?

virtus753 · July 18

katanagirl1 wrote: »

I haven’t checked my email but if there were marketing options on there I would have opted out.

I hate getting spammed with stuff. How is this related to marketing?

Customer feedback is an essential part of marketing research. You need to understand what your customers want to see and engage with (which translates to spending more money) in order to gauge how what you're offering aligns with that and where you can make adjustments to improve your business. They can't make everyone happy all the time, but they can say "if 78% of those surveyed marked a 'smooth and lag-free experience' as one of their top three priorities, and that was more than any other category, then we are right to be focusing on that as one of our priorities and to keep investing resources into it." If only a tiny percentage had said they prioritized that, then they may have wanted to head in a different direction.

ZOS_Kevin · July 18

Just wanted to clear some things up in this thread. Some of you have already noted this, but wanted to make sure it was flagged here.

If you want access to these email surveys, you need to opt into marketing emails. These are not tied to the forum and has nothing to do with the forum as some incorrectly posted. Rather survey access is tied to your online ESO Web Account. Every player, regardless of platform, has access to this. You can sign in here: https://account.elderscrollsonline.com/en-us/login and go to the marketing tab to check off the necessary box. We did mention to opt in when we shared the first survey results. We want anyone (ideally everyone) who participated in the Vengeance Test to voice their feedback. That along with the feedback we have seen on the forums, social media, videos, etc. will help us make Cyrodiil better. Also referencing @Ingenon's post, as it outlines the process for these emails. Thank you for sharing that.

Ingenon wrote: »

I played in the Vengeance Campaign on PS/NA most days for an hour or so. I received the survey email, and I am happy that ZOS sent me one!

Separately, about the Account, and the Marketing Preferences. I have an account for ESO, because I use it to follow up on bug reports that I submit. Anyone that plays the game should be able to get an account here

Having an Account is separate from the Forum. My ESO Account login has a different username and password than my ESO Forum login.

When you login to your Account, you will see a choice for Marketing Preferences. I have the choice checked for "Sign me up for the latest Bethesda game news, updates, access to exclusive betas, and more!" I do not have the choice checked for "I want to be included in custom campaign groups for more relevant ads and targeted content". In the past 30 days, I have received 7 emails from The Elder Scrolls Online. One for the Vengeance Campaign survey, two about Free Scribing, one about Vengeance Returns, one about June News and Updates, one about Zeal of Zenithar, and one about Crown Crates.

The survey should have gone out to everyone who participated in this Vengeance Test. Feedback from active participants is needed. We have feedback from everyone generally, whether you participated or not across every other platform. But having a source that we know is from specially those who participated is helpful as we look at feedback. Which is why we sent this out via email, rather than share via a post and potentially skew data.

If you did not get the email and believe you should, please first make sure you check to make sure you are opted into emails. If you are and did not get a link, please let me know and we can make sure to check to see how we can ensure you get them.

We do not make surveys just to not send them to people. That would be waste of our time. We just wouldn't make a survey then. Sometimes they have a targeted audience, like Vengeance participants. But the goal is always to get your feedback to make the game better.

code65536 · July 18

@ZOS_Kevin I understand that there are probably policies that you have to follow regarding sending unsolicited mails to players who didn't opt in, but it does seem strange to have the permissions for things like feedback lumped together with marketing. I suspect most of the people in this thread who didn't get a survey had simply not opted in to receive what many would perceive to be spam.

I think things like surveys--not just for this campaign, but also the random feedback surveys that I've seen over the years--should be a separate setting. Perhaps one that is opt-in by default?

I would not reasonably expect a person reading the following text to think that it would also cover things like feedback surveys:

Erickson9610 · July 19

I'm glad that I was able to participate in this survey! I immediately told my friends to check their emails for the survey as soon as I saw some of the questions on it. I'm really looking forward to the next Vengeance test!!

RunningShadow · July 19

code65536 wrote: »

@ZOS_Kevin I understand that there are probably policies that you have to follow regarding sending unsolicited mails to players who didn't opt in, but it does seem strange to have the permissions for things like feedback lumped together with marketing. I suspect most of the people in this thread who didn't get a survey had simply not opted in to receive what many would perceive to be spam.

I think things like surveys--not just for this campaign, but also the random feedback surveys that I've seen over the years--should be a separate setting. Perhaps one that is opt-in by default?

I would not reasonably expect a person reading the following text to think that it would also cover things like feedback surveys:

I can attest to this, and also want to point out that it explicitly says; "from Bethesda Softworks," and I have no interest in marketing across all of Bethesda Softworks.

If it was more focused to just ZOS or ESO, I would have been more likely to check that box.

Varana · July 19

I agree, and I will not opt into this on just to be able to get surveys.

Apart from the fact that the check box says nothing about them (surveys about ESO are neither news nor updates or beta access, and not from Bethesda) - I don't sign up for email spam.

Find a better check box.

virtus753 · July 19

Varana wrote: »

I agree, and I will not opt into this on just to be able to get surveys.

Apart from the fact that the check box says nothing about them (surveys about ESO are neither news nor updates or beta access, and not from Bethesda) - I don't sign up for email spam.

Find a better check box.

The survey emails are indeed from Bethesda.

The sender’s name is displayed as “The Elder Scrolls Online,” but that can be changed to whatever they want. The actual address used to send the emails is part of bethesda.net

Bethesda Softworks is the publisher of ESO and also handles much of the support.

They could stand to be more clear about this in general, and in the options here, though.

SeaGtGruff · July 19

In my opinion, it isn't wise to post a link to a survey in a place where people who didn't actually participate in something and who are hostile toward that something can flood the survey with negative responses based solely on their hostility and not on any valid experiences during active participation. It doesn't matter whether we're talking about Vengeance or anything else, such as a movie. Flooding a survey about anything with negative reviews, and publicizing a survey link to solicit others with like-minded hostility about something to flood the survey with fake negative criticism, interferes with the process of collecting genuine feedback from active participants.

Nser · July 20

Just suggestion for pvp vengeance test 3 can you guys add vampire and Werewolf skill line , because there is no big difference between test 2 and test 3. Also for little bit more enjoyment @ZOS_Kevin @ZOS_GinaBruno @ZOS_BrianWheeler

tomofhyrule · July 20

SeaGtGruff wrote: »

In my opinion, it isn't wise to post a link to a survey in a place where people who didn't actually participate in something and who are hostile toward that something can flood the survey with negative responses based solely on their hostility and not on any valid experiences during active participation. It doesn't matter whether we're talking about Vengeance or anything else, such as a movie. Flooding a survey about anything with negative reviews, and publicizing a survey link to solicit others with like-minded hostility about something to flood the survey with fake negative criticism, interferes with the process of collecting genuine feedback from active participants.

I have a feeling that that was the main point of OP posting this...

A lot of PvP mains despise Vengeance with every grain of their being. They fear that, despite ZOS making it eminently clear that this was a test and not the direction that PvP is going in, that... well, it's been done before where a 'test' condition ended up becoming something permanent and driving more people away than it brought in.

I think a lot of PvPers are also a little mad that there are a lot of people who do like Vengeance, because that only seems to make it more likely that ZOS would eventually decide to just swap all PvP over to Vengeance. Especially since the people who favor Vengeance are 'PvPers' insofar as they go in to get their MYM event tickets and then stay away for the next 6 months.

The problem is... well, Vengeance is actually a really good "missing link" between being a new player interested in PvP and going further. Currently, you level up in overland and then go into PvP to get flattened by sweatlords without a second thought. Vengeance at least gives players a place to get their feet wet for casual PvP that we don't really have otherwise - even the Under-50 Campaigns that are supposed to be that are just packed with pros who swap their gold gear across recyclable alts.

But that brings up another problem: if a permanent Vengeance was added, then that would spread out the playerbase even more than it already is, and there isn't a single person who thinks that the current PvP playerbase is in a healthy state. After all, everyone thinks that the MMR of BGs isn't working when it's more likely that there just aren't enough people in queue to actually match based on MMR or anything other than "do we actually have enough people for a match?" Adding a new Campaign would just spread people out.
Now it would mostly take the non-pro PvPers, so the less-charitable explanation would be that people are mad that their cannon fodder is going away, but even looking in the most charitable way, it's not good to spread a small population even thinner. And if they replaced some of the other Campaigns (like Blackreach, Ravenwatch, and/or Icereach) with Vengeance, there would still be people put off who like those rulesets and now don't have the one they liked. This is all essentially what happened when Ravenwatch became the "no-proc" Campaign after that test. The population crashed and never recovered, even when that restriction was finally lifted.

I don't think there's an easy answer. The problem with PvP is that the players are the content, so a low playerbase just makes it seem like there's nothing there. Add to that the balance issues that Subclassing brought in, and it didn't make PvP more interesting as much as it just shifted from one irritating meta to another. There's not much ZOS could add to make PvP more enticing either, considering that ESO heavily skews toward the "I don't want other people in my MMO" crowd who would uninstall the game before they dipped a toe into PvP. About all they can do is add new skills/sets/Classes and hope that the PvPers will provide the interest for other PvPers... but that also requires everything to be balanced in such a way as not to make obnoxious metas.

I guess we should see what ZOS says in that third PvP Q&A they made up that was supposed to focus on Cyrodiil though... if it releases before TES6 does.

Nser · July 20

I dont say i dont like vengeance, but its more balanced then what we have now no lagg and its depend on player real skill base its just not like depend to much on sets proc w/e and its like what we had in old school eso 1.5 (it is much more lively)

licenturion · July 20

SeaGtGruff wrote: »

In my opinion, it isn't wise to post a link to a survey in a place where people who didn't actually participate in something and who are hostile toward that something can flood the survey with negative responses based solely on their hostility and not on any valid experiences during active participation. It doesn't matter whether we're talking about Vengeance or anything else, such as a movie. Flooding a survey about anything with negative reviews, and publicizing a survey link to solicit others with like-minded hostility about something to flood the survey with fake negative criticism, interferes with the process of collecting genuine feedback from active participants.

Don't worry, the link I got in my mail has a different ID at the back. These feedback systems normally filter out when there are more answers with the same ID to keep the results data from getting diluted.

But agree. This post was made only because a handful of people are scared that 85 percent of people say that had fun, like the previous campaign.

I wouldn't worry much. We forum people are only a tiny tiny fraction of the actual player base so I have confidence the actual telemetry and feedback data will show what the general population likes and doesn't like. Those few who are heavily campaigning against things like Vengeance only make a tiny fraction of the numbers.

tomofhyrule wrote: »

But that brings up another problem: if a permanent Vengeance was added, then that would spread out the playerbase even more than it already is, and there isn't a single person who thinks that the current PvP playerbase is in a healthy state.

So you think adding something that people potentially like more is a bad thing because it is better to keep them hostage in the standard mode because that benefits you more...

Just to be clear: I love Vengeance (and don't like and wont play regular PvP), but I would never say in my feedback that 'regular PvP' should be replaced by it. I just want an extra playlist for all those who love this new fresh balanced approach. So both types of players get what they want. Trying to 'cancel' Vengeance with threads like these is very selfish, you should be campaigning for additional choice in PvP. If more people engage in/start playing PvP, it is good for everyone in the long run.

tomofhyrule wrote: »

There's not much ZOS could add to make PvP more enticing either

They apparently do..... with Vengeance. All the socials, Reddit posts, zone chat all were talking about it during the test with lots of positive vibes and busy campaigns. Hence this thread...

amiiegee · July 20

My only one point was that feedback should be heared by evyone who participated, specially when Zos are bragging about the positive reviews.
Wich might be! If the majority of the player base likes it, cool, im a fan of democracy and then it is what it is.

But the majority wasnt asked xD

Only the niche of the niche was asked. A really small percentage of the player base who are on the forum - with certain settings.

This is just wrong to me and thats why i posted the link.

Dont try to make more out of it then it was, with your nice conspiracy theories.

hiyde · July 20

amiiegee wrote: »

Only the niche of the niche was asked. A really small percentage of the player base who are on the forum - with certain settings.

.

It's been made very clear in this thread (including by Kevin) that a customer survey link was sent to everyone who:

a) participated in the test
AND
b) had marketing mails set to "yes" on elderscrollsonline.com

Forum participation was not in any way connected to who was sent survey links. Supplying a personalized link here in the forum achieved nothing other than to waste the time of anyone who used that link, as I'm sure the additional responses using that key were removed (if they ever made it into the results at all).

Companies MUST provide opt-in for marketing mails, so there was no getting around that, though the suggestion to have a *separate* opt-in for game surveys and mails of that nature, instead of having to turn on a spigot from Bethesda on even non-ESO marketing mails, is a very good one, @ZOS_Kevin.

They've also made it clear that they are looking at all sources of feedback (including this forum).

SaffronCitrusflower · July 20

virtus753 wrote: »

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

As another poster pointed out above, that link looks like it has a unique identifier. Having multiple people use it would probably not work.

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

hiyde · July 20

SaffronCitrusflower wrote: »

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

As Kevin said, they wanted *one* of the sources of feedback to come from people who verifiably at least entered the campaign during the test.

valenwood_vegan · July 20

amiiegee wrote: »

Only the niche of the niche was asked. A really small percentage of the player base who are on the forum - with certain settings.

Suggest reading this again, slowly.

SaffronCitrusflower · July 20

hiyde wrote: »

SaffronCitrusflower wrote: »

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

As Kevin said, they wanted *one* of the sources of feedback to come from people who verifiably at least entered the campaign during the test.

If only things happened in the ways we're told they do things would be all well and good.

code65536 · July 20

SaffronCitrusflower wrote: »

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

There is an official feedback thread for people who use the forums. They survey is intended to target a different cohort of players.

JemadarofCaerSalis · July 20

SaffronCitrusflower wrote: »

virtus753 wrote: »

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

As another poster pointed out above, that link looks like it has a unique identifier. Having multiple people use it would probably not work.

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

In addition to what others have said, forum users are only a portion of the player base at large.

Posting a survey link to the forums, and ONLY taking feed back that way would not allow the players who never use the forums to let their opinions be known.

I don't know why some people who say they are opted and participated, didn't get a link, but to me, it would seem to be far easier to send out survey links through emails, and thus potentially get a lot more people who participated in the test involved, than it would be to post it in a place that relatively few people actually use.

amiiegee · July 20

SaffronCitrusflower wrote: »

virtus753 wrote: »

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

As another poster pointed out above, that link looks like it has a unique identifier. Having multiple people use it would probably not work.

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

JemadarofCaerSalis wrote: »

SaffronCitrusflower wrote: »

virtus753 wrote: »

MorallyBipolar wrote: »

amiiegee wrote: »

So aparently these questions for Feedback were going out per mail to these who participated Vengeance.
But aparently only if youre registred on the forum and then aswell only if you got the marketing settings ✔️ active.. So only 1% oft he 1 % oft he playerbase using the forum, recieved the option to give feedback to Vengeance.

And then we see Zos claiming how sucessful the tests were and how positive the reviews…

If you really want Feedback, why not announce the Link to these questions on the ingame startpage or in a ingame notification?

Anyway here ist he link for these who are interested in giving their feedback to Vengeance :

https://t2.email.bethesda.net/r/?id=h30099b24,110d8bbf,1114d8dd&e=dmFyPTEmdXRtX2NhbXBhaWduPUVTT19SXzIwMjVfMDdfRVNPVmVuZ2VhbmNlVGVzdFN1cnZleSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9QmV0aGVzZGFFbWFpbE1hcmtldGluZyZwMT04MmViYTMyZjJlMDEyOTY0YjZmYWUyODhjNzAwYzUwMTA4ODBiY2U0YmZjMzlmMzZiNTI5YjA1YjQ0YzE2YmYx&s=j27psr-30clXdKTq2bD9MKIgGRO_B9UG7pOPZLb-rtI

And for those who are not in the forum registrated but reading this ; you dont need to be on the forum registrated to use the link for giving your feedback about vengeance.
Just had to be registered + marketing permissions on to even recieve them

Nicely done. Most people did not get the first "survey" even when being opted in to merchandising. Oddly enough, I did not get the first survey, but I did get the second one.

I'm wondering though, why didn't ZOS post the link to the survey on these forums to begin with?

As another poster pointed out above, that link looks like it has a unique identifier. Having multiple people use it would probably not work.

And as another poster pointed out, why doesn't ZOS post these surveys on this forum? We shouldn't have to opt into advertising and data mining to get access to the survey.

In addition to what others have said, forum users are only a portion of the player base at large.

Posting a survey link to the forums, and ONLY taking feed back that way would not allow the players who never use the forums to let their opinions be known.

I don't know why some people who say they are opted and participated, didn't get a link, but to me, it would seem to be far easier to send out survey links through emails, and thus potentially get a lot more people who participated in the test involved, than it would be to post it in a place that relatively few people actually use.

this!!!

virtus753 · July 20

hiyde wrote: »

amiiegee wrote: »

Only the niche of the niche was asked. A really small percentage of the player base who are on the forum - with certain settings.

.

It's been made very clear in this thread (including by Kevin) that a customer survey link was sent to everyone who:

a) participated in the test
AND
b) had marketing mails set to "yes" on elderscrollsonline.com

That was the plan, at least, and I would hope it did go out to a lot more people than are just on the forums.

But something went wrong between what ZOS says they did and what happened, as I was not the only one I know who participated in the first test, had been opted in to emails for a long time prior to the test (and did not opt out), and yet never got the first survey. I did get the advertisement about the first test (and still have it), just not the survey. I would have done it.

I’m glad they intended to be inclusive, but I don’t know the reason for the disconnect between intention and result here.

hiyde · July 20

virtus753 wrote: »

hiyde wrote: »

amiiegee wrote: »

Only the niche of the niche was asked. A really small percentage of the player base who are on the forum - with certain settings.

.

It's been made very clear in this thread (including by Kevin) that a customer survey link was sent to everyone who:

a) participated in the test
AND
b) had marketing mails set to "yes" on elderscrollsonline.com

That was the plan, at least, and I would hope it did go out to a lot more people than are just on the forums.

But something went wrong between what ZOS says they did and what happened, as I was not the only one I know who participated in the first test, had been opted in to emails for a long time prior to the test (and did not opt out), and yet never got the first survey. I did get the advertisement about the first test (and still have it), just not the survey. I would have done it.

I’m glad they intended to be inclusive, but I don’t know the reason for the disconnect between intention and result here.

It could be a myriad of things from an error with their system used to pick recipients, to a whitelisting issue with your mail service, to being in your spam, etc.