Any fix soon? Please..

TomCat wrote: »

Weesacs wrote: »

PurpleScroll wrote: »

Still no word from ZoS and this has been ongoing for at least 3 hours? Good grief.

3 hours?

Don't you mean 3 weeks.

This!
During database maintenance on June 25, ZOS made some changes. Since then, performance has been affected and errors have increased — and why are the EU servers mostly affected?

Because we are on the EU servers and only the NA counts. I believe that we are counted as non-persons and of no account. At least that is the impression that is being sent out.

Arrodisia wrote: »

Again? It's happening too often lately. It's bordering on ridiculous now.

Please, get it together.

This game has a lot of potential. Mother Microsoft should properly invest in getting this game back off the ground by expanding the team, adding new content, reworking the code, better servers...

If it isn't working, make it work. Fail better until it's fixed, fun and stable. That is the only way to make it profitable again.

Budget cuts bring in next to nothing. Great new content is King. Stability is it's Queen. Bring it on.

Time to wake up. Let's go.

+1

Also Microsoft doesn't need a new mmo, ESO is perfectly fine in 2025.

Or make ESO worth it still -you can do it-, plus fix your servers..

...yes cannot log in as well today. .

Hello again.

https://youtube.com/watch?v=dNr7nXvntO8

My character was stuck in loading for 30+ minutes, and finally I've got kicked back to main screen with error "logged out due to inactivity" But I was actively checking her loading process every minute or two, she was enjoying it!



But it is all very annoying and concerning And yes, after long maintenance on 25th of June, something is wrong with the game almost each day

Managed to log in. Finally, the game is fully solo instanced! Cheers :^D

I stand by all of my previous statements in this thread. I mean this in the best way possible.

If the investors and companies involved want players to try this game out and remain while opening their purse strings, you'll have to show us (not talk about) your long term commitments by delivering what's necessary to keep this game fun and stable. Show us what you can do for your customers.

A frequently unavailable server can't be your last try.

It's quite impressive. When we have consistent all day/ 8 hour plus maintenances every month or so to "upgrade the back end" and complain, people say its an MMO and imagine what it would be without this work. Genuinely do wonder how much better it would be at this point if they just left it alone.

Since the last big back end upgrade the game has been worse. I'm waiting for the next "year of performance" fixes like we had before which realistically did very little.

It's mad the other 2 MMOs I play (WoW and LOTRO) are both on opposite ends of the scale in terms of investment and size but both manage to run their games much better than ESO recently.

Arrodisia wrote: »

Some information was falsely spread in this and probably other forum threads. Amazon doesn't solely own the data servers in frankfurt. After some research I found that Frankfurt's data servers are owned and operated by a mix of companies, including large data center providers, cloud and hosting providers, and companies specializing in colocation services.

In the event of server outage traffic normally gets rerouted. So a new question now pops up out of this information. If it were a data server outage why wasn't our traffic rerouted? Then the old questions pop up again. 1 What's going to be done about it? 2. what's going to be fixed/changed so it doesn't reoccur at all or so often? 3. why aren't we kept in the loop at least in terms of the ETAs of investigation and restoration?

I'd like to know when I can approx. log on and actually reach the server. It's not about about rushing anyone. It's about respecting customer time as a whole. We're human too.

This is the latest I could find from Gemini Pro

Mystery Solved: Unraveling the Ownership of ESO's German Servers
Frankfurt, Germany – The European megaserver for the popular online role-playing game, The Elder Scrolls Online (ESO), is located in Frankfurt. While ZeniMax Online Studios, the game's developer, operates the server, the physical infrastructure is widely understood to be housed within data centers owned and operated by Amazon Web Services (AWS).

ZeniMax Online Studios is a subsidiary of ZeniMax Media, which in a landmark acquisition in 2021, became a part of Microsoft. This places the ultimate ownership of the game and its operations under the umbrella of the technology giant. However, for the crucial task of hosting the vast world of Tamriel for its European players, ZeniMax appears to entrust the robust infrastructure of AWS.

While neither ZeniMax nor Amazon Web Services have made a formal public declaration detailing their specific hosting agreement for ESO, the evidence strongly points towards this arrangement. The consensus within the ESO player community, often derived from network data and latency-tracing discussions, consistently identifies AWS's Frankfurt facilities as the server's home.

Further bolstering this conclusion is the significant presence of AWS in Frankfurt. The city is a major hub for the cloud computing giant in Europe, boasting multiple, highly secure data centers. For a massive online game like ESO, which demands high levels of stability, low latency, and scalability, leveraging a leading cloud provider like AWS is a logical and common industry practice.

ZeniMax Media also maintains a corporate presence in Germany, with an office in Frankfurt. Additionally, id Software, another ZeniMax subsidiary, has a studio in the same city. This establishes a clear operational footprint for the parent company in the region where the European server is based.


In essence, while the intellectual property and the day-to-day operation of the Elder Scrolls Online's European server are in the hands of ZeniMax Online Studios (and by extension, Microsoft), the physical servers that power the game for millions of players across Europe are located in and managed by Amazon Web Services in Frankfurt.

Mathius_Mordred wrote: »

Arrodisia wrote: »

Some information was falsely spread in this and probably other forum threads. Amazon doesn't solely own the data servers in frankfurt. After some research I found that Frankfurt's data servers are owned and operated by a mix of companies, including large data center providers, cloud and hosting providers, and companies specializing in colocation services.

In the event of server outage traffic normally gets rerouted. So a new question now pops up out of this information. If it were a data server outage why wasn't our traffic rerouted? Then the old questions pop up again. 1 What's going to be done about it? 2. what's going to be fixed/changed so it doesn't reoccur at all or so often? 3. why aren't we kept in the loop at least in terms of the ETAs of investigation and restoration?

I'd like to know when I can approx. log on and actually reach the server. It's not about about rushing anyone. It's about respecting customer time as a whole. We're human too.

This is the latest I could find from Gemini Pro

Mystery Solved: Unraveling the Ownership of ESO's German Servers
Frankfurt, Germany – The European megaserver for the popular online role-playing game, The Elder Scrolls Online (ESO), is located in Frankfurt. While ZeniMax Online Studios, the game's developer, operates the server, the physical infrastructure is widely understood to be housed within data centers owned and operated by Amazon Web Services (AWS).

ZeniMax Online Studios is a subsidiary of ZeniMax Media, which in a landmark acquisition in 2021, became a part of Microsoft. This places the ultimate ownership of the game and its operations under the umbrella of the technology giant. However, for the crucial task of hosting the vast world of Tamriel for its European players, ZeniMax appears to entrust the robust infrastructure of AWS.

While neither ZeniMax nor Amazon Web Services have made a formal public declaration detailing their specific hosting agreement for ESO, the evidence strongly points towards this arrangement. The consensus within the ESO player community, often derived from network data and latency-tracing discussions, consistently identifies AWS's Frankfurt facilities as the server's home.

Further bolstering this conclusion is the significant presence of AWS in Frankfurt. The city is a major hub for the cloud computing giant in Europe, boasting multiple, highly secure data centers. For a massive online game like ESO, which demands high levels of stability, low latency, and scalability, leveraging a leading cloud provider like AWS is a logical and common industry practice.

ZeniMax Media also maintains a corporate presence in Germany, with an office in Frankfurt. Additionally, id Software, another ZeniMax subsidiary, has a studio in the same city. This establishes a clear operational footprint for the parent company in the region where the European server is based.


In essence, while the intellectual property and the day-to-day operation of the Elder Scrolls Online's European server are in the hands of ZeniMax Online Studios (and by extension, Microsoft), the physical servers that power the game for millions of players across Europe are located in and managed by Amazon Web Services in Frankfurt.

Thank you for this unofficial information. I found my information here https://www.datacentermap.com/germany/frankfurt/

according to that official site with a live map (which btw shows no outages)there are at least 11 owners of the data centers themselves. Maybe I searched in the wrong place or maybe they have some private agreement. Anyway, as a person who recognizes every human learns each day, I appreciate your feedback.

Btw, if anyone fully read paragraph 3 of your post it basically states this was deduced from player statements and not actual facts.

Again, another site claims Microsoft now owns and hosts the ESO servers. Would be nice if everything was more transparent. Then there would be no guessing.

Regardless, the original questions and concerns which stemmed from the og poster's topic remain.

I just received confirmation.

The statement is as follows.

No, Amazon doesn't manage/host/own the Elder Scrolls Online (ESO) servers. ZeniMax Online Studios, a subsidiary of Bethesda Softworks, develops and operates ESO.While Amazon does have a partnership with ESO through its Prime Gaming program, where players can receive in-game items and collectibles, this does not extend to server management. The game's North American and European servers are located in Texas and Frankfurt, Germany and are now owned by Microsoft. I guess we all have to wait for transparency.

ZOS_Kevin
Community Manager
Rishikesa108 wrote: »
» show previous quotes

Dear Kevin, please tell the team to investigate why this issue keeps recurring every week, after you did about 20 hours of maintenance (about a month ago). Please, we on the EU server are in a really bad situation. Give us a chance to play like the other NA players. We pay the same.

Just wanted to follow up on this after some investigations. There is a stability problem with the connection between DFW (North American datacenter) and FRA (European datacenter). FRA relies on that connection heavily to remain up and we're working with our provider to investigate and resolve the stability issues. So we know what the issue is and working to resolve it.[/quote]

Thank you for this information. It must be a connection somewhere in between NA and Frankfurt. none of the frankfurt data servers have reported outages today, at least not yet.

I hope they find the problem soon. So many players are unable to log on.