DerAlleinTiger wrote: »

EnerG wrote: »

I don't think all of you understand that if this wasn't a blanket all-who-logged-onto-pts gets-rolledback that you would be locked out for months while zos goes over your account data and determines if you abused it in any way.

They're not checking your data, they're rolling back your account and moving onto the next one. Be lucky this is the solution they chose, I know it sucks, I know y'all want to scream and should and be angry but the amount of work required to go situation by situation would be astronomical. Do you want to miss 2 or 3 days, or pretend eso is your job and demand they put your pens back exactly where you had them.

I'm very much going to be agitated at losing out on things like endeavor seals and log-in credits when I've very diligently acquired all of them to date, and unique event rewards that cannot be replaced, and will very much demand they find a way to compensate that. It wasn't a matter of me finding an exploit and knowingly using it to do anything. It wasn't me willfully attempting some underhanded move that breaks TOS. It was logging into the PTS for two minutes to look at a house.

Even beyond all of that and theoretical rewards I could (would) have picked up in the coming days, what about the gold I got from trader sales throughout the day? That was a significant amount of gold. How does that work when it's player-to-player transactions? What happens if I'm rolled back but the person who bought my stuff and paid me isn't? Will I still have that gold or at least have it waiting in my mail? Will I instead have a duplicate of the items for sale? There are some justifiably concerning inquiries to be made even beyond missed opportunities simply due to the nature of targeted rollbacks over a full server rollback.

Yes it's unfair and I'm sorry you miss out on a few days of rewards but this is a company, they're not omniscient they have no way of knowing what you were doing on the pts unless they open up your data.

And then if they open your data they're opening everyone's and scrutinizing everything they did for 2hour of gametime... and I think you see where the problem is. Again you be rolled back and wait 2 days, or be locked out for months while zos has everyone going account by account looking at all of their play data for 2 hours.

wolfie1.0. wrote: »

ZOS_Kevin wrote: »

RadagastThePink wrote: »

I’m sure we can raise a ticket after to request the tickets or seals. I’ve always had very good experience with Zos customer support.

@ZOS_Kevin , I’m sure you all have a lot going on but should folks contact customer service after the investigations are completed?

We'll have more info after we work through the next few steps to resolve this on our side. If you want to send a ticket to Customer Service, you can. Just know they will likely tell you the same thing published in our last update. You can also keep a note for now of what you would send to Customer Service. We'll follow up with next steps as soon as we can.

In my opinion, it would have been better to do a general rollback than this route. 2-3 days targeting your most active and devoted community members is not good PR. I hope you have plans to make those that didn't exploit whole from this.

even if the entire server lost a day of event and grinding, an event extension would have been better and easier. Just my feedback and two cents here. A lot of the players that try out the PTS are just going to be more reluctant to use it moving forward. Not that this will happen again, but precedent is a powerful tool.

just my feedback nothing more.

All of this.

For now I don't want to assume anything. They have a lot to fix; the comms sent may be imperfect and incomplete.

But I'll echo: a ton of the people who logged into PTS first thing today are bound to be among the most loyal, active players:

I pre-ordered Gold Road, have the 10-year award on my forum account, the Imgakin monkey and haven't done anything nefarious in that time. Many of us put a lot of our time and creativity into our ESO creations and communities. Beyond our own missed rewards, many are also members of guilds that depend on us and our sales, during one of the most expensive times of the year for trader bids.

There were definitely a lot of us, now locked out, that share these traits. I can't imagine snubbing core members; it'd be yet another mess.

For one hour or so , you could transfer basically anything from pts to live . That’s the problem and the reason for the rollbacks. You even read the text above?

EnerG wrote: »

DerAlleinTiger wrote: »

EnerG wrote: »

I don't think all of you understand that if this wasn't a blanket all-who-logged-onto-pts gets-rolledback that you would be locked out for months while zos goes over your account data and determines if you abused it in any way.

They're not checking your data, they're rolling back your account and moving onto the next one. Be lucky this is the solution they chose, I know it sucks, I know y'all want to scream and should and be angry but the amount of work required to go situation by situation would be astronomical. Do you want to miss 2 or 3 days, or pretend eso is your job and demand they put your pens back exactly where you had them.

I'm very much going to be agitated at losing out on things like endeavor seals and log-in credits when I've very diligently acquired all of them to date, and unique event rewards that cannot be replaced, and will very much demand they find a way to compensate that. It wasn't a matter of me finding an exploit and knowingly using it to do anything. It wasn't me willfully attempting some underhanded move that breaks TOS. It was logging into the PTS for two minutes to look at a house.

Even beyond all of that and theoretical rewards I could (would) have picked up in the coming days, what about the gold I got from trader sales throughout the day? That was a significant amount of gold. How does that work when it's player-to-player transactions? What happens if I'm rolled back but the person who bought my stuff and paid me isn't? Will I still have that gold or at least have it waiting in my mail? Will I instead have a duplicate of the items for sale? There are some justifiably concerning inquiries to be made even beyond missed opportunities simply due to the nature of targeted rollbacks over a full server rollback.

Yes it's unfair and I'm sorry you miss out on a few days of rewards but this is a company, they're not omniscient they have no way of knowing what you were doing on the pts unless they open up your data.

And then if they open your data they're opening everyone's and scrutinizing everything they did for 2hour of gametime... and I think you see where the problem is. Again you be rolled back and wait 2 days, or be locked out for months while zos has everyone going account by account looking at all of their play data for 2 hours.

You hyper focused on my point of emphasis but not on any of my real points made. I don't expect them to comb through my account to see I was just on there for two minutes and not roll me back. It sure would have been nice if they did, but I can understand why they didn't. That was for emphasis of how extraordinarily unfair it feels to be in this situation; however, what's done is done and can't be changed there. What I'm concerned about is everything that's going to be lost out on through no fault of our own not because we aren't taking advantage of the opportunity for it but because the opportunity has been taken away from us but not other players.

It's not that I wouldn't get seals of endeavor - worth in-game items that otherwise would cost real world money to acquire in one way or another - for just not doing the endeavors... but because I straight up can't do them. I wouldn't lose out on tickets, log-ins, or event rewards because I just don't bother with them, but because I can't get to them. It isn't about everything being put back perfectly the way it was, it's about feeling burned by ZOS's own mess-up and expecting that they'll make it right at least in the ways that otherwise have no way of being made up for.

I can't just will more endeavors to do to make up for the lost 360-odd seals I earned before this all happened or any that I'll miss in the next few days. I can't just farm for an extra mount shard to make up for the one I lost today and any I'll miss out on in the next few days. Purple boxes? Whatever, I don't care. I can get more. Sure, maybe my RNG will be worse, or maybe better. I can deal with it. Nothing in those is irreplaceable or brand new. Log-ins, collectible shards, and seals are. Tickets and style pages (specifically the new ones limited to 1 a day) are at least limited in supply and availability. The former three I'm most concerned about along with the gold I made through guild traders. The latter two... I'd at least hope for ticket reimbursement, but I could work out a way to make up for it down the line in the event season.

And as I mentioned elsewhere, they might not be able to know for sure that someone would have logged in, done all of their endeavors, and gotten their event tickets and daily gold box for every single day... but some of us very much planned on doing exactly that and my point about only being on for 2 minutes was to emphasize how absolutely disheartening it is to lose out on all of that for doing absolutely nothing but logging in at the wrong time. Worst case you give those things to people who wouldn't have otherwise done so as compensation for multiple days with a locked account, and those of us who have made it a nigh-religious habit of earning those daily account rewards don't get burned by ZOS's mistake.

FabresFour wrote: »

And it's always important to remember. This Monday, we had a daily endeavor equivalent to 200 seals.

200 seals is what we get in 1 week of logging in.

So these are not "just some days missed", we lost the equivalent of a week, in a single day, due to an error on the part of the company that we are paying for as consumers.

Sorry, but this is revolting.

Exactly. It would be one thing if it was a normal day, 10 here, 10 there. Annoying, frustrating in principle, but not nearly as bad of a sting. It's that we had a surprise 200 seals for a *daily.* As you said, it's the equivalent of a weekly. Poof, gone. I've also heard that apparently they're doing a similar thing for this next day where there's a 100 seal challenge for doing something with the Dark Brotherhood. Love missing out on that one too.

MoonPile wrote: »

wolfie1.0. wrote: »

ZOS_Kevin wrote: »

RadagastThePink wrote: »

I’m sure we can raise a ticket after to request the tickets or seals. I’ve always had very good experience with Zos customer support.

@ZOS_Kevin , I’m sure you all have a lot going on but should folks contact customer service after the investigations are completed?

We'll have more info after we work through the next few steps to resolve this on our side. If you want to send a ticket to Customer Service, you can. Just know they will likely tell you the same thing published in our last update. You can also keep a note for now of what you would send to Customer Service. We'll follow up with next steps as soon as we can.

In my opinion, it would have been better to do a general rollback than this route. 2-3 days targeting your most active and devoted community members is not good PR. I hope you have plans to make those that didn't exploit whole from this.

even if the entire server lost a day of event and grinding, an event extension would have been better and easier. Just my feedback and two cents here. A lot of the players that try out the PTS are just going to be more reluctant to use it moving forward. Not that this will happen again, but precedent is a powerful tool.

just my feedback nothing more.

All of this.

For now I don't want to assume anything. They have a lot to fix; the comms sent may be imperfect and incomplete.

But I'll echo: a ton of the people who logged into PTS first thing today are bound to be among the most loyal, active players:

I pre-ordered Gold Road, have the 10-year award on my forum account, the Imgakin monkey and haven't done anything nefarious in that time. Many of us put a lot of our time and creativity into our ESO creations and communities. Beyond our own missed rewards, many are also members of guilds that depend on us and our sales, during one of the most expensive times of the year for trader bids.

There were definitely a lot of us, now locked out, that share these traits. I can't imagine snubbing core members; it'd be yet another mess.

The problem is, what others like you seem to expect from a compensation is just not doable. Those things are theoretical values. What you definitely can and should expect is a compensation for lost tickets, endeavors and login rewards as those things can be measured/counted. Everything besides that simply cannot and therefore you cannot be compensated for that specifically. That’s where you most likely will get ESO+ or Crowns as compensation. They cannot compensate you for theoretical values of gold earned and random drops.

Mistakes like these happen, very rarely in ZOS case. They acted quickly, took both servers down and worked on this asap. This could have been way worse than it turns out to be now. It‘s unfair that PTS testers are locked out now, but some just need to calm down a little and don’t get agitated even more as they’ve not decided yet what the compensation will be. Maybe it will be pleasing in the end.

DerAlleinTiger wrote: »

FabresFour wrote: »

And it's always important to remember. This Monday, we had a daily endeavor equivalent to 200 seals.

200 seals is what we get in 1 week of logging in.

So these are not "just some days missed", we lost the equivalent of a week, in a single day, due to an error on the part of the company that we are paying for as consumers.

Sorry, but this is revolting.

Exactly. It would be one thing if it was a normal day, 10 here, 10 there. Annoying, frustrating in principle, but not nearly as bad of a sting. It's that we had a surprise 200 seals for a *daily.* As you said, it's the equivalent of a weekly. Poof, gone. I've also heard that apparently they're doing a similar thing for this next day where there's a 100 seal challenge for doing something with the Dark Brotherhood. Love missing out on that one too.

170 seals that we will lose... Really, Zenimax, we NEED some response to that.

We REALLY need.

Agree with the rollback. 100% necessary. But the two to three day deactivation of the account...

I mean it's not labeled as a suspension but it is one...

Was in the running for Emperor on Blackreach... Not anymore...

And will we also be unable to log into the PTS because our accounts are deactivated? That's cool...

Would appreciate some compensation for the issue that was no fault of our own. Wouldn't even be and to post if this wasn't my Xbox account.

Galiferno wrote: »

Plus it's rolling back to before I got my tickets and juicy 200 seals

You also lost 100 seals from today's endeavour and probably tomorrow too

Seraphayel wrote: »

MoonPile wrote: »

wolfie1.0. wrote: »

ZOS_Kevin wrote: »

RadagastThePink wrote: »

I’m sure we can raise a ticket after to request the tickets or seals. I’ve always had very good experience with Zos customer support.

@ZOS_Kevin , I’m sure you all have a lot going on but should folks contact customer service after the investigations are completed?

We'll have more info after we work through the next few steps to resolve this on our side. If you want to send a ticket to Customer Service, you can. Just know they will likely tell you the same thing published in our last update. You can also keep a note for now of what you would send to Customer Service. We'll follow up with next steps as soon as we can.

In my opinion, it would have been better to do a general rollback than this route. 2-3 days targeting your most active and devoted community members is not good PR. I hope you have plans to make those that didn't exploit whole from this.

even if the entire server lost a day of event and grinding, an event extension would have been better and easier. Just my feedback and two cents here. A lot of the players that try out the PTS are just going to be more reluctant to use it moving forward. Not that this will happen again, but precedent is a powerful tool.

just my feedback nothing more.

All of this.

For now I don't want to assume anything. They have a lot to fix; the comms sent may be imperfect and incomplete.

But I'll echo: a ton of the people who logged into PTS first thing today are bound to be among the most loyal, active players:

I pre-ordered Gold Road, have the 10-year award on my forum account, the Imgakin monkey and haven't done anything nefarious in that time. Many of us put a lot of our time and creativity into our ESO creations and communities. Beyond our own missed rewards, many are also members of guilds that depend on us and our sales, during one of the most expensive times of the year for trader bids.

There were definitely a lot of us, now locked out, that share these traits. I can't imagine snubbing core members; it'd be yet another mess.

The problem is, what others like you seem to expect from a compensation is just not doable. Those things are theoretical values. What you definitely can and should expect is a compensation for lost tickets, endeavors and login rewards as those things can be measured/counted. Everything besides that simply cannot and therefore you cannot be compensated for that specifically. That’s where you most likely will get ESO+ or Crowns as compensation. They cannot compensate you for theoretical values of gold earned and random drops.

Mistakes like these happen, very rarely in ZOS case. They acted quickly, took both servers down and worked on this asap. This could have been way worse than it turns out to be now. It‘s unfair that PTS testers are locked out now, but some just need to calm down a little and don’t get agitated even more as they’ve not decided yet what the compensation will be. Maybe it will be pleasing in the end.

Personally, I think I said I wasn't really fussed and I'm not assuming anything right now nor expecting them to do specifics. I don't think that needs to be explained, at least to me. Crowns would be ok.

It is just important for them to come up with something that feels like a true goodwill gesture, that they value their core players.

Because this was such a dumb thing, comedic in ways... But this will affect some of the most active players who are putting a lot of $ into this and creating engagement, whose communities rely on them in various ways, and who'll thus also be affected even if they're not the ones locked out... 😬

What a mess.

At the very least, ZOS should extend the festival for another week to help compensate those who have lost play time.

Seraphayel wrote: »

etical values of gold earned and random drops.

Mistakes like these happen, very rarely in ZOS case. They acted quickly, took both servers down and worked on this asap. This could have been way worse than it turns out to be now. It‘s unfair that PTS testers are locked out now, but some just need to calm down a little and don’t get agitated even more as they’ve not decided yet what the compensation will be. Maybe it will be pleasing in the end.

Even allowing production data to be accessible by development systems is a firing grade offence in most shops. As someone who works in IT it's difficult to convey just how big a screw up this is and how broken things must be internally for it to have happened.

Kudos to them for acting very promptly once they realized the mess and being open about how big a screw up they have made though.

MashmalloMan wrote: »

How does rolling back pts users only make any sense? There are people from the pts that logged in and started handing out items to players for free.

So people who didn't touch the pts are now sitting pretty with potentially millions worth of gold, items, crowns, what have you, with no rollback in sight.

Wouldn't it have made more sense to roll back EVERYONE? A clean slate? This is a PR nightmare that you think you can avoid by only doing the 0.001% of the playerbase who actually logged into the pts for that 30m and it's a mistake. You're choosing to throw us under the bus to save face.

How are you going to specifically compensate pts users with 3 days worth of play time, potentially 8h of farming they did on Apr 15th, 3 days of ESO plus, endeavours, daily logins, horse riding training, everything. The economy is going to be even worse on PC NA now.

Unacceptable and overly complex.

Yeah, not saying names but I know players who got traded a billion gold from pts templates from another account and they still have that money on the live server 🙃 I'm honestly shocked they didn't just roll back everyone, the economy could suffer from this screw up.

IncultaWolf wrote: »

Yeah, not saying names but I know players who got traded a billion gold from pts templates from another account and they still have that money on the live server 🙃 I'm honestly shocked they didn't just roll back everyone, the economy could suffer from this screw up.

If this is true and ZOS has no intention/capacity to track that down a revert it, then this is a colossal failure from ZOS.

Wow!
Ive been loyal for 10 years and just for viewing a new home I can't access my account. Wow!

Ya know this just might be the time I cut ties if nothing else is done to compensate.