Unexpected crashing while in game

alterfenixeb17_ESO · December 2018

Started to happen since today's patch. Already crashed a few times every several minutes.

Process: eso [958]
Path: /Applications/ZeniMax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [848]
Responsible: eso [958]
User ID: 501

Date/Time: 2018-12-10 20:36:56.164 +0100
OS Version: Mac OS X 10.14.2 (18C54)
Report Version: 12
Anonymous UUID: CC933F71-6667-5FD8-B2BA-463D06E583C9

Time Awake Since Boot: 9100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [958]

VM Regions Near 0x18:
-->
__TEXT 0000000101281000-0000000106376000 [ 81.0M] r-x/rwx SM=COW /Applications/ZeniMax Online/*/eso.app/Contents/MacOS/eso

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x0000000102731ecc mvkUpdateDescriptorSets(unsigned int, VkWriteDescriptorSet const*, unsigned int, VkCopyDescriptorSet const*) + 76
1 com.zenimaxonline.eso 0x0000000102efffb4 ZoEffectTechniqueVk::BindResources(ZoDeviceContext*) + 1180
2 com.zenimaxonline.eso 0x0000000102ead4c3 ZoRenderManager::DrawIndexedPrimitive(ZoRenderDefs::PRIMITIVE_TYPE, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int*) + 41
3 com.zenimaxonline.eso 0x0000000102eb7e59 ZoRenderable::DrawPrimitive() + 181
4 com.zenimaxonline.eso 0x0000000102e68adf ZoMaterialManager::RenderRenderable(ZoRenderable*) + 453
5 com.zenimaxonline.eso 0x0000000102edda19 ZoZPrePass::DrawZPrePassList(ZoLockedAddArray<ZoRenderList::RenderListEntry, 1024u, false> const&) + 131
6 com.zenimaxonline.eso 0x0000000102edd7b9 ZoZPrePass::Render(ZoDeferredRenderingList*) + 263
7 com.zenimaxonline.eso 0x0000000102ea46c5 ZoRenderGraph::Render(ZoDeferredRenderingList*) + 261
8 com.zenimaxonline.eso 0x0000000101628aa0 ClientWorld::Render() + 326
9 com.zenimaxonline.eso 0x00000001012c7f1b OSRender() + 558
10 com.zenimaxonline.eso 0x00000001012c9ca8 -[GameClient macRun] + 309
11 com.zenimaxonline.eso 0x00000001012ca597 -[GameClient platformMainLoop] + 2164
12 com.zenimaxonline.eso 0x00000001012c9917 -[GameClient mainLoop] + 61
13 com.zenimaxonline.eso 0x00000001012c981f -[GameClient applicationDidFinishLaunching:] + 668
14 com.apple.CoreFoundation 0x00007fff411fc712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
15 com.apple.CoreFoundation 0x00007fff411fc68c ___CFXRegistrationPost_block_invoke + 63
16 com.apple.CoreFoundation 0x00007fff411fc5ad _CFXRegistrationPost + 398
17 com.apple.CoreFoundation 0x00007fff41204a09 ___CFXNotificationPost_block_invoke + 87
18 com.apple.CoreFoundation 0x00007fff4116c1aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
19 com.apple.CoreFoundation 0x00007fff4116b56d _CFXNotificationPost + 742
20 com.apple.Foundation 0x00007fff434f3a7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
21 com.apple.AppKit 0x00007fff3e6f064a -[NSApplication _postDidFinishNotification] + 313
22 com.apple.AppKit 0x00007fff3e6eff6e -[NSApplication _sendFinishLaunchingNotification] + 209
23 com.apple.AppKit 0x00007fff3e6ed8c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
24 com.apple.AppKit 0x00007fff3e6ed517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
25 com.apple.Foundation 0x00007fff4353e144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
26 com.apple.Foundation 0x00007fff4353dfc0 _NSAppleEventManagerGenericHandler + 102
27 com.apple.AE 0x00007fff42423b93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
28 com.apple.AE 0x00007fff424233fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
29 com.apple.AE 0x00007fff424232d5 aeProcessAppleEvent + 439
30 com.apple.HIToolbox 0x00007fff4043810e AEProcessAppleEvent + 55
31 com.apple.AppKit 0x00007fff3e6e9644 _DPSNextEvent + 1734
32 com.apple.AppKit 0x00007fff3e6e8102 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
33 com.apple.AppKit 0x00007fff3e6e2165 -[NSApplication run] + 699
34 com.zenimaxonline.eso 0x00000001012cb2bb main + 200
35 libdyld.dylib 0x00007fff6e3d9ed9 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff6e5cc3f8 start_wqthread + 0
1 ??? 0x0000000054485244 0 + 1414025796

Thread 2:
0 libsystem_kernel.dylib 0x00007fff6e519716 kevent + 10
1 com.zenimaxonline.eso 0x0000000102b106c2 boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 214
2 com.zenimaxonline.eso 0x0000000102b1794e boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 242
3 com.zenimaxonline.eso 0x0000000102b10433 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 155
4 com.zenimaxonline.eso 0x0000000102b17266 ZoBoostProtocol::Run() + 96
5 com.zenimaxonline.eso 0x00000001042527e7 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
6 libsystem_pthread.dylib 0x00007fff6e5cd305 _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff6e5d026f _pthread_start + 70
8 libsystem_pthread.dylib 0x00007fff6e5cc415 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff6e514122 __read_nocancel + 10
1 libsystem_c.dylib 0x00007fff6e46887b _sread + 16
2 libsystem_c.dylib 0x00007fff6e467ed1 __srefill1 + 24
3 libsystem_c.dylib 0x00007fff6e462b46 __fread + 255
4 libsystem_c.dylib 0x00007fff6e462a30 fread + 48
5 com.zenimaxonline.eso 0x000000010422d698 ZoFileMt::Read(char*, unsigned int, unsigned int) + 54
6 com.zenimaxonline.eso 0x000000010422d58a ZoFileMt::ReadRobust(char*, unsigned int, int, ZoFileBase::SeekOrigin, unsigned int&, unsigned int) + 86
7 com.zenimaxonline.eso 0x0000000104240166 ZoPackFile::Read(unsigned long long, unsigned char*, unsigned int, ZoPackFileInterface::FileDataSigningCategory&) + 434
8 com.zenimaxonline.eso 0x000000010423e188 ZoMetaPackFile::Read(unsigned long long, unsigned char*, unsigned int, ZoPackFileInterface::FileDataSigningCategory&) + 84
9 com.zenimaxonline.eso 0x00000001040e258b BackgroundPackFileLoadTask::DoBackgroundThreadWork() + 201
10 com.zenimaxonline.eso 0x000000010424eb83 ZoTaskQueue::DoBackgroundThreadWork(ZoTaskQueue::TerminateCondition, unsigned int) + 467
11 com.zenimaxonline.eso 0x000000010424fde6 ZoTaskQueueUpdater::Run() + 96
12 com.zenimaxonline.eso 0x0000000104251f5b ZoThread::ThreadFunc(void*) + 65
13 com.zenimaxonline.eso 0x00000001042527e7 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
14 libsystem_pthread.dylib 0x00007fff6e5cd305 _pthread_body + 126
15 libsystem_pthread.dylib 0x0000

Alhatariel · December 2018

Same here.....after todays patch do I crash twice each half hour :-(

idk · December 2018

Have you restarted the computer?

lymantria · December 2018

Same for me. About one crash per hour since this patch.

Alhatariel · December 2018

Yes, I restarted my Mac but I crash as much :-(

FierceSam · December 2018

If you having lag problems I feel bad for you son, I've had 99 crashes since this patch was done

Jeth · December 2018

Me too. /sigh

Raijindono · December 2018

Same ;.;

AND we still can't play in Fullscreen Windowed mode...

MrIvanhoe · December 2018

yep, same here, a couple of crashes tonight while doing pledges, and when i tried fullscreen mode the keyboard stopped working

Yiko · December 2018

MrIvanhoe wrote: »

yep, same here, a couple of crashes tonight while doing pledges, and when i tried fullscreen mode the keyboard stopped working

I've also had unresponsive keyboard and multiple crashes~

MCPvsTron · December 2018

I have this behavior too, 4 Crashes in 2,5 Hours playing.

Process: eso [1501]
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: eso [1501]
User ID: 501

Date/Time: 2018-12-10 22:26:08.189 +0100
OS Version: Mac OS X 10.14.2 (18C54)
Report Version: 12
Anonymous UUID: 0B2173FB-A1C8-FCA0-11F5-EE6637CC237A

Sleep/Wake UUID: 80682429-5AC6-4306-83E0-C7C78D55BF17

Time Awake Since Boot: 30000 seconds
Time Since Wake: 11000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1501]

VM Regions Near 0x18:
-->
__TEXT 000000010cbbf000-0000000111cb4000 [ 81.0M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x000000010e06fecc mvkUpdateDescriptorSets(unsigned int, VkWriteDescriptorSet const*, unsigned int, VkCopyDescriptorSet const*) + 76
1 com.zenimaxonline.eso 0x000000010e83dfb4 ZoEffectTechniqueVk::BindResources(ZoDeviceContext*) + 1180
2 com.zenimaxonline.eso 0x000000010e7eb4c3 ZoRenderManager::DrawIndexedPrimitive(ZoRenderDefs::PRIMITIVE_TYPE, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int*) + 41
3 com.zenimaxonline.eso 0x000000010e7f5e59 ZoRenderable::DrawPrimitive() + 181
4 com.zenimaxonline.eso 0x000000010e7a6adf ZoMaterialManager::RenderRenderable(ZoRenderable*) + 453
5 com.zenimaxonline.eso 0x000000010e797698 ZoGBufferPass::DrawAndIssueOcclusionQueriesRanged(ZoLockedAddArray<ZoRenderList::RenderListEntry, 1024u, false> const&, unsigned int, unsigned int, unsigned long long) + 148
6 com.zenimaxonline.eso 0x000000010e796e9c ZoGBufferPass::Render(ZoDeferredRenderingList*) + 300
7 com.zenimaxonline.eso 0x000000010e7e26c5 ZoRenderGraph::Render(ZoDeferredRenderingList*) + 261
8 com.zenimaxonline.eso 0x000000010cf66aa0 ClientWorld::Render() + 326
9 com.zenimaxonline.eso 0x000000010cc05f1b OSRender() + 558
10 com.zenimaxonline.eso 0x000000010cc07ca8 -[GameClient macRun] + 309
11 com.zenimaxonline.eso 0x000000010cc08597 -[GameClient platformMainLoop] + 2164
12 com.zenimaxonline.eso 0x000000010cc07917 -[GameClient mainLoop] + 61
13 com.zenimaxonline.eso 0x000000010cc0781f -[GameClient applicationDidFinishLaunching:] + 668
14 com.apple.CoreFoundation 0x00007fff38a8d712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
15 com.apple.CoreFoundation 0x00007fff38a8d68c ___CFXRegistrationPost_block_invoke + 63
16 com.apple.CoreFoundation 0x00007fff38a8d5ad _CFXRegistrationPost + 398
17 com.apple.CoreFoundation 0x00007fff38a95a09 ___CFXNotificationPost_block_invoke + 87
18 com.apple.CoreFoundation 0x00007fff389fd1aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
19 com.apple.CoreFoundation 0x00007fff389fc56d _CFXNotificationPost + 742
20 com.apple.Foundation 0x00007fff3ad84a7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
21 com.apple.AppKit 0x00007fff35f8164a -[NSApplication _postDidFinishNotification] + 313
22 com.apple.AppKit 0x00007fff35f80f6e -[NSApplication _sendFinishLaunchingNotification] + 209
23 com.apple.AppKit 0x00007fff35f7e8c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
24 com.apple.AppKit 0x00007fff35f7e517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
25 com.apple.Foundation 0x00007fff3adcf144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
26 com.apple.Foundation 0x00007fff3adcefc0 _NSAppleEventManagerGenericHandler + 102
27 com.apple.AE 0x00007fff39cb4b93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
28 com.apple.AE 0x00007fff39cb43fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
29 com.apple.AE 0x00007fff39cb42d5 aeProcessAppleEvent + 439
30 com.apple.HIToolbox

Alhatariel · December 2018

I give up doing runs: I crash now 10 times per hour. I can now only farm and do quests until this is fixed.

Delsskia · December 2018

Yep, I crashed to the desktop twice over the course of about an hour and 15 minutes last night. I kept thinking back to the days of the massive memory leak issues.

ZOS_Bill · December 2018

For anyone experiencing random crashing since the recent update, please create a system profile and open a ticket with customer support.

vgabor · December 2018

Same crash, while walking in the middle of Ebonheart

Process: eso [36616]
Path: /Applications/Games/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [25049]
Responsible: eso [36616]
User ID: 501

Date/Time: 2018-12-13 19:36:37.340 +0000
OS Version: Mac OS X 10.14.1 (18B75)
Report Version: 12
Bridge OS Version: 3.0 (14Y667)
Anonymous UUID: BADC6FD7-23ED-705B-3B1D-BB3CE68B326B

Sleep/Wake UUID: 2436ACF3-E309-489A-818D-C5E89B2CA720

Time Awake Since Boot: 26000

Lifsteinn · December 2018

Crashing a lot today during quests for the event.

FierceSam · December 2018

Every hour. On the hour.Ifnot more frequently.

Personally I preferred it when it just crashed when I quit. That was only slightly pathetic. This actually interferes with my gameplay.

It’s hard to do any kind of group activity when you are being disconnected so frequently.

Just rancid performance.

Veladros · December 2018

These crashes are getting way more frequent. I get kicked from groups when i crash, i get deserter status all the time from Battlegrounds unless i commit to play 2 matches and restart ESO (which sometimes doesn't help) and let me not even get started on Cyrodiil and vMA.

This really makes it discouraging to press play on the damn launcher. I have a day off today I was planning play ESO the whole day and enjoy the event.

I can't enjoy the New Life Festival now.

Ecstatica · December 2018

Same here. Barely any crashes before the last update, now 4 times today (in around 5 hours of playing) - also each crash occurs whilst I'm mid-chat with someone, almost as if it's telling me to do something more productive!

Alhatariel · December 2018

I wrote a ticket, got many advices from Eso support, did all their recommandations and nothing helps :-(
I really think this needs a hotfix from Zos.

Alhatariel · December 2018

I crashed 32 times the last 4 hours doing craftingwrits and New Life quests....

Evilspock · December 2018

same here, just in time to cripple our event...

ekaw · December 2018

Same issue here. The game just goes away. No error message, just gone. Totally random. I will also say that the game has run excellently for me over the last couple years... very few crashes until a couple days ago and now it's multiple crashes per hour. I think I'll need to un-sub for awhile.

I also created a ticket and included log files from ~/Library/Logs/DiagnosticReports

otab · December 2018

OK, I just experienced my first incident of this last night.

From the stack trace that showed up, it looked like a problem attempting to render precipitation and/or weather effects. Unfortunately, I did not save the stack trace.

I'll do so if it occurs for me again.

Rokhza · December 2018

Crashing 6 times this night in Cyro. Dont know why I keep playing really. New mac, fine specs etc...

Shame shame shame

SageSecret · December 2018

Same here.

PLEASE FIX THIS OR GIVE US SOMETHING FOR MISSING OUT ON NEW LIFE EVENT.

It takes forever to log back in.

(NOTE: I'm seeing that when I do a "memory clean," I'm able to at least get back into the game ... and/or travel from Wayshrine to Wayshire.)

Rowjoh · December 2018

same here - crash every 35 - 40 mins like clockwork.

yet another major Mac related issue. Unbelievable.

ZoS, please at least let us know it's being looked into even if you don't have an eta.

Thank you.

DarcyMardin · December 2018

I’ve been crashing over and over since the last patch (although on Win 10 not Mac). In dungeons, at wayshrines, at crafting stations, turning in quests, just standing around...everywhere. It’s enough to make me want to throw my computer out the window.

FierceSam · December 2018

And again.

This time on the loading screen. I didn’t even get into the game.

This patch is rubbish.

Alhatariel · December 2018

I give up the festival until this is fixed. It took me today 2 1/2 hours to do my daily craftingwrits with my 7 chars. This is no fun. No festival for me in this way..

Alhatariel · December 2018

In these 2 1/2 hours I crashed 21times!