Unexpected crashing while in game

ArranHS · December 2018

I've not been able to run trials or play BGs without crashing randomly. It sucks.

vgabor · December 2018

yep, heep crashing for me too while doing the new festival quests, most of the time every character crashes once during the 9 quests at random places (after wayshrine travel, riding in the middle of nowhere, jump off mount, entering inns to dance, ...)

Kaytlin · December 2018

GINA,

This problem was a result of the patch and is some error that has been introduced by programmers. I have provided all of the requested information and have done advanced Mac troubleshooting to make sure it is not a Mac Problem. I was a Senior IOS, Mac customer service rep for Apple for several years. I have done all recommended updates to the computer and the computer specs far exceed the minimum system requirements. My Mac is a 5K 27"IMAC late 2015 with the upgraded Radeon display card and 24G RAM. This problem did not occur prior to the patch. This problem occurs in PVE, PVP, Dungeons, Battlegrounds etc. It is not machine dependent but a programming error. What is the ETA for resolution of this problem. As a ESO Plus subscriber it is especially troubling to discover major errors such as this indicating a lack of testing prior to release of the update.

boramil · December 2018

This is getting tiresome. I typically get dropped at least two or three times while trying to run through the New Life quests. Always at random. Doesn't have to be when there is a crowd of other players, doesn't have to be when I take a particular action. I can just be standing still in the middle of nowhere and get dropped.

And it's not like my machine does not have the horsepower to handle the game...

Not sure why I bother any more.

Juju_beans · December 2018

I've been monitoring my crashes and they seem to happen 1-1.5 hours into gameplay.
Crash report always in the same place..rendering code.
I'm still on High Sierra for my OS and it's up to date.
Crashes only started happening after last patch.

boramil · December 2018

Juju_beans wrote: »

I've been monitoring my crashes and they seem to happen 1-1.5 hours into gameplay.

Not here. I just had one when I was exactly 21 minutes into gameplay.

Just doing New Life quests, and it's quite annoying. If I were to try to actually play, explore, fight and follow quest lines and do delves etc. I'd end up throwing my computer through a wall.

nckg84 · December 2018

@ZOS_GinaBruno
This is getting extremely annoying. Espec. since you crash during a battleground and you get a 18 min timer for quiting!

I'm up to the point on bringing these issues to social media. The amount of fails from Bethesda in general is getting out of hand. Fallout76, eso it all adds up to failure after failure and it is time that this stops.

stormgooser · December 2018

Hate to see so many having the same crashing issue with their Macs, but can't help but be happy that I'm not alone and that it isn't a "me" thing. I understand the holidays are upon us but it'd be very appreciated and nice if ZOS can get a fix out this week, especially since this shouldn't even have been an issue for as long as it's been.

@ZOS_GinaBruno Can you provide any kind of update so we're not all left hanging in the dark? Some communication is appreciated, even if you're still working on things.

Also, I understand this is a bit off topic, but will there ever be support or a fix for iMac Pro users? I had to install a third party app so I can reduce processor cores from 20 down to 8. Any more than 8 and instant crash upon trying to load the game.

That and the constant crashing every hour... it's pretty unacceptable.

Mac Specs:

coulterk · December 2018

stormgooser wrote: »

Also, I understand this is a bit off topic, but will there ever be support or a fix for iMac Pro users? I had to install a third party app so I can reduce processor cores from 20 down to 8. Any more than 8 and instant crash upon trying to load the game.

For this other problem, have you tried the editing the no cores, as per this post:

https://forums.elderscrollsonline.com/en/discussion/414104/instant-crash-on-my-mac-workaround/p2

I am a Mac Pro user and used this a long time ago and is OK.

Really looking forward to playing the game for more than 30mins at the moment though!

Viscous119 · December 2018

Quick question. I have a Mac 5K Retina display 27in. Since the beginning of this fiasco I noticed that in any of the zones inclement weather was not showing up in the area. Have any of you seen any rain, snow, etc recently in your zone? I was at the festival site and noticed that a snowstorm was beginning to start..and the game crashed.

otab · December 2018

Oh look, it's our old friend mvkUpdateDescriptorSets again... This time, looks like it was attempting to render a sunbeam and its shadows.

Process:               eso [10172]
Path:                  /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier:            com.zenimaxonline.eso
Version:               1.0.0 (1.0.0)
Code Type:             X86-64 (Native)
Parent Process:        ZeniMax Online Studios Launcher [10167]
Responsible:           eso [10172]
User ID:               501

Date/Time:             2018-12-24 18:41:59.303 -0600
OS Version:            Mac OS X 10.14.2 (18C54)
Report Version:        12
Bridge OS Version:     3.2 (16P2542)
Anonymous UUID:        09BE7251-B6EC-B498-670A-1C681CF4582E


Time Awake Since Boot: 170000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [10172]

VM Regions Near 0x18:
--> 
    __TEXT                 0000000104c6d000-0000000109d62000 [ 81.0M] r-x/rwx SM=COW  /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso

ID   Vend/Dev
9222 67df1002
Seconds Ago   ID   Type
   170000.0   9222 Attach

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.zenimaxonline.eso         	0x000000010611decc mvkUpdateDescriptorSets(unsigned int, VkWriteDescriptorSet const*, unsigned int, VkCopyDescriptorSet const*) + 76
1   com.zenimaxonline.eso         	0x00000001068ebfb4 ZoEffectTechniqueVk::BindResources(ZoDeviceContext*) + 1180
2   com.zenimaxonline.eso         	0x00000001068994c3 ZoRenderManager::DrawIndexedPrimitive(ZoRenderDefs::PRIMITIVE_TYPE, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int*) + 41
3   com.zenimaxonline.eso         	0x00000001068a3e59 ZoRenderable::DrawPrimitive() + 181
4   com.zenimaxonline.eso         	0x0000000106854adf ZoMaterialManager::RenderRenderable(ZoRenderable*) + 453
5   com.zenimaxonline.eso         	0x0000000106894ae3 ZoRenderList::DrawListRanged(ZoLockedAddArray<ZoRenderList::RenderListEntry, 1024u, false> const&, unsigned int, unsigned int, unsigned long long) + 233
6   com.zenimaxonline.eso         	0x00000001068b0dbf ZoShadowManager::RenderShadowList(ZoCamera const&, ZoArray<ZoLockedAddArray<ZoRenderList::RenderListEntry, 1024u, false> const*, 1024u, false> const&) + 387
7   com.zenimaxonline.eso         	0x00000001068b8047 ZoSunShadowCascade::RenderCascade(ZoSmartPointer<ZoFrameBufferObject, ZoCacheUnitSmartPointerIntrusiveRefCount> const&, ZoViewport const&, bool) const + 181
8   com.zenimaxonline.eso         	0x00000001068badeb ZoSunShadowRenderList::RenderCascade(int, ZoSmartPointer<ZoFrameBufferObject, ZoCacheUnitSmartPointerIntrusiveRefCount> const&, ZoViewport const&, bool) const + 89
9   com.zenimaxonline.eso         	0x0000000106875ef6 ZoPostProcess::RenderGlobalLighting(bool, ZoRenderEnums::DebugViewType, ZoViewport const&) + 418
10  com.zenimaxonline.eso         	0x000000010684bf8f ZoLightPass::LightPass(ZoDeferredRenderingList*) + 125
11  com.zenimaxonline.eso         	0x000000010684ba73 ZoLightPass::Render(ZoDeferredRenderingList*) + 119
12  com.zenimaxonline.eso         	0x00000001068906c5 ZoRenderGraph::Render(ZoDeferredRenderingList*) + 261
13  com.zenimaxonline.eso         	0x0000000105014aa0 ClientWorld::Render() + 326
14  com.zenimaxonline.eso         	0x0000000104cb3f1b OSRender() + 558
15  com.zenimaxonline.eso         	0x0000000104cb5ca8 -[GameClient macRun] + 309
16  com.zenimaxonline.eso         	0x0000000104cb6597 -[GameClient platformMainLoop] + 2164
17  com.zenimaxonline.eso         	0x0000000104cb5917 -[GameClient mainLoop] + 61
18  com.zenimaxonline.eso         	0x0000000104cb581f -[GameClient applicationDidFinishLaunching:] + 668
19  com.apple.CoreFoundation      	0x00007fff5025c712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
20  com.apple.CoreFoundation      	0x00007fff5025c68c ___CFXRegistrationPost_block_invoke + 63
21  com.apple.CoreFoundation      	0x00007fff5025c5ad _CFXRegistrationPost + 398
22  com.apple.CoreFoundation      	0x00007fff50264a09 ___CFXNotificationPost_block_invoke + 87
23  com.apple.CoreFoundation      	0x00007fff501cc1aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
24  com.apple.CoreFoundation      	0x00007fff501cb56d _CFXNotificationPost + 742
25  com.apple.Foundation          	0x00007fff52553a7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
26  com.apple.AppKit              	0x00007fff4d75064a -[NSApplication _postDidFinishNotification] + 313
27  com.apple.AppKit              	0x00007fff4d74ff6e -[NSApplication _sendFinishLaunchingNotification] + 209
28  com.apple.AppKit              	0x00007fff4d74d8c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
29  com.apple.AppKit              	0x00007fff4d74d517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
30  com.apple.Foundation          	0x00007fff5259e144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
31  com.apple.Foundation          	0x00007fff5259dfc0 _NSAppleEventManagerGenericHandler + 102
32  com.apple.AE                  	0x00007fff51483b93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
33  com.apple.AE                  	0x00007fff514833fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
34  com.apple.AE                  	0x00007fff514832d5 aeProcessAppleEvent + 439
35  com.apple.HIToolbox           	0x00007fff4f49810e AEProcessAppleEvent + 55
36  com.apple.AppKit              	0x00007fff4d749644 _DPSNextEvent + 1734
37  com.apple.AppKit              	0x00007fff4d748102 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
38  com.apple.AppKit              	0x00007fff4d742165 -[NSApplication run] + 699
39  com.zenimaxonline.eso         	0x0000000104cb72bb main + 200
40  libdyld.dylib                 	0x00007fff7d439ed9 start + 1

mackari · December 2018

Hi,
game still crashes. It seems a random event, not related to zone or content. Every 40-50 minutes the game crashes.
Do you have a temporary fix for this?

Thanks

Puodas · December 2018

Anyone tried disabling all extra features like sunlight rays? By the exception it might be it.
I’ve never had any crash, maybe because I dont use anything except “grass”. No water reflections and low shadows. Texture quality at high.

keto3000 · December 2018

We need to continue to File Support tickets and submit System Reports. There IS a solution. ZOS is committed to MAC & support for METAL. Let's provide what's needed and be part of the solution, imo.

ZOS_BillE wrote: »

For anyone experiencing random crashing since the recent update, please create a system profile and open a ticket with customer support.

otab · December 2018

keto3000 wrote: »

We need to continue to File Support tickets and submit System Reports. There IS a solution. ZOS is committed to MAC & support for METAL. Let's provide what's needed and be part of the solution, imo.

ZOS_BillE wrote: »

For anyone experiencing random crashing since the recent update, please create a system profile and open a ticket with customer support.

I have stopped wasting my time submitting tickets because, simply put, I'm tired of three things:
* The utterly atrocious, obtuse process that ZOS has for submitting support requests.
* The canned, fatuous and utterly unhelpful responses that support sends back when a ticket is opened about macOS.
* The lack of meaningful feedback about any actual progress from ZOS about this completely self-inflicted wound that has now been bleeding all over for more than two months.

stormgooser · December 2018

coulterk wrote: »

stormgooser wrote: »

Also, I understand this is a bit off topic, but will there ever be support or a fix for iMac Pro users? I had to install a third party app so I can reduce processor cores from 20 down to 8. Any more than 8 and instant crash upon trying to load the game.

For this other problem, have you tried the editing the no cores, as per this post:

https://forums.elderscrollsonline.com/en/discussion/414104/instant-crash-on-my-mac-workaround/p2

I am a Mac Pro user and used this a long time ago and is OK.

Really looking forward to playing the game for more than 30mins at the moment though!

Thanks for pointing this out!! Followed what another did and updated to SET MaxCoresToUse.4 "8" which seems to have done the trick. So happy to not have to open the Xcode app every time I want to play now.

ekaw · December 2018

Continuing random crashes. Never had a crash before most recent patch. Just posting to keep the thread going. Also updating Support ticket:

System specs:

Last crash report:

Process: eso [1052]
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [635]
Responsible: eso [1052]
User ID: 502

Date/Time: 2018-12-26 23:21:31.696 -0600
OS Version: Mac OS X 10.13.6 (17G65)
Report Version: 12
Anonymous UUID: 7D94F414-25B0-1830-004E-41FD53D70572

Time Awake Since Boot: 22000 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x18:
-->
__TEXT 0000000109500000-000000010e5f5000 [ 81.0M] r-x/rwx SM=COW [/Applications/Zenimax Online/The Elder Scrolls Online/game_mac/pubplayerclient/eso.app/Contents/MacOS/eso]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x000000010a9b0ecc mvkUpdateDescriptorSets(unsigned int, VkWriteDescriptorSet const*, unsigned int, VkCopyDescriptorSet const*) + 76
1 com.zenimaxonline.eso 0x000000010b17efb4 ZoEffectTechniqueVk::BindResources(ZoDeviceContext*) + 1180
2 com.zenimaxonline.eso 0x000000010b12c4c3 ZoRenderManager::DrawIndexedPrimitive(ZoRenderDefs::PRIMITIVE_TYPE, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int*) + 41
3 com.zenimaxonline.eso 0x000000010b0f30c5 ZoParticleGeometryRectangle::Render(bool, bool) + 91
4 com.zenimaxonline.eso 0x00000001098989d8 ZoParticleEmitter::Render(ZoBitmaskT<unsigned int, 32u>) + 2390
5 com.zenimaxonline.eso 0x000000010989385f ZoParticleEffect::Render(ZoBitmaskT<unsigned int, 32u>) + 53
6 com.zenimaxonline.eso 0x00000001098a1c25 ZoParticleSystem::RenderEffects(ZoArray<ActiveParticleEffect, 1024u, false> const*, unsigned int, unsigned int, ZoBitmaskT<unsigned int, 32u>) + 99
7 com.zenimaxonline.eso 0x00000001098a1ff5 ZoParticleSystem::Render(ZoParticleRenderCallbacks&, ZoBitmaskT<unsigned int, 32u>) + 951
8 com.zenimaxonline.eso 0x00000001098ac38c ClientWorldRenderList::RenderParticles(ZoDeferredRenderingList::DeferredParticlePass, ZoBitmaskT<unsigned int, 32u>, ZoParticleRenderCallbacks&) + 98
9 com.zenimaxonline.eso 0x000000010b158608 ZoTransparencyPass::Render(ZoDeferredRenderingList*) + 924
10 com.zenimaxonline.eso 0x000000010b1236c5 ZoRenderGraph::Render(ZoDeferredRenderingList*) + 261
11 com.zenimaxonline.eso 0x00000001098a7aa0 ClientWorld::Render() + 326
12 com.zenimaxonline.eso 0x0000000109546f1b OSRender() + 558
13 com.zenimaxonline.eso 0x0000000109548ca8 -[GameClient macRun] + 309
14 com.zenimaxonline.eso 0x0000000109549597 -[GameClient platformMainLoop] + 2164
15 com.zenimaxonline.eso 0x0000000109548917 -[GameClient mainLoop] + 61
16 com.zenimaxonline.eso 0x000000010954881f -[GameClient applicationDidFinishLaunching:] + 668
17 com.apple.CoreFoundation 0x00007fff43920edc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
18 com.apple.CoreFoundation 0x00007fff43920daa _CFXRegistrationPost + 458
19 com.apple.CoreFoundation 0x00007fff43920ae1 ___CFXNotificationPost_block_invoke + 225
20 com.apple.CoreFoundation 0x00007fff438de880 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664
21 com.apple.CoreFoundation 0x00007fff438dd9b7 _CFXNotificationPost + 599
22 com.apple.Foundation 0x00007fff459ed8c7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
23 com.apple.AppKit 0x00007fff40fd9206 -[NSApplication _postDidFinishNotification] + 313
24 com.apple.AppKit 0x00007fff40fd8e4f -[NSApplication _sendFinishLaunchingNotification] + 220
25 com.apple.AppKit 0x00007fff40eabab3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 562
26 com.apple.AppKit 0x00007fff40eab6e9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
27 com.apple.Foundation 0x00007fff45a30714 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
28 com.apple.Foundation 0x00007fff45a30592 _NSAppleEventManagerGenericHandler + 102
29 com.apple.AE 0x00007fff44a09dd0 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1788
30 com.apple.AE 0x00007fff44a09677 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
31 com.apple.AE 0x00007fff44a09565 aeProcessAppleEvent + 383
32 com.apple.HIToolbox 0x00007fff42c054a0 AEProcessAppleEvent + 55
33 com.apple.AppKit 0x00007fff40ea6d32 _DPSNextEvent + 2788
34 com.apple.AppKit 0x00007fff4163ce34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
35 com.apple.AppKit 0x00007fff40e9b885 -[NSApplication run] + 764
36 com.zenimaxonline.eso 0x000000010954a2bb main + 200
37 libdyld.dylib 0x00007fff6b75d015 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff6b8aebea kevent + 10
1 com.zenimaxonline.eso 0x000000010ad8f6c2 boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 214
2 com.zenimaxonline.eso 0x000000010ad9694e boost::asio:

protofeckless · December 2018

Resetting PRAM was a pragmatic effort like 20 years ago. They can't seriously be asking you to try that.

ErinSparkblade · December 2018

protofeckless wrote: »

Resetting PRAM was a pragmatic effort like 20 years ago. They can't seriously be asking you to try that.

They did, but it didn't work anyway. Support have now referred me to a special tech support team. Bless them for trying, but it's still a regular interruption and it isn't wandering off.

Juju_beans · December 2018

coulterk wrote: »

stormgooser wrote: »

Also, I understand this is a bit off topic, but will there ever be support or a fix for iMac Pro users? I had to install a third party app so I can reduce processor cores from 20 down to 8. Any more than 8 and instant crash upon trying to load the game.

For this other problem, have you tried the editing the no cores, as per this post:

https://forums.elderscrollsonline.com/en/discussion/414104/instant-crash-on-my-mac-workaround/p2

I am a Mac Pro user and used this a long time ago and is OK.

Really looking forward to playing the game for more than 30mins at the moment though!

I also changed my MaxCores once I read the post. So far have played for 2.5 hours straight with no crash.
I've been crashing every hour since the last patch.

stormgooser · December 2018

Juju_beans wrote: »

coulterk wrote: »

stormgooser wrote: »

Also, I understand this is a bit off topic, but will there ever be support or a fix for iMac Pro users? I had to install a third party app so I can reduce processor cores from 20 down to 8. Any more than 8 and instant crash upon trying to load the game.

For this other problem, have you tried the editing the no cores, as per this post:

https://forums.elderscrollsonline.com/en/discussion/414104/instant-crash-on-my-mac-workaround/p2

I am a Mac Pro user and used this a long time ago and is OK.

Really looking forward to playing the game for more than 30mins at the moment though!

I also changed my MaxCores once I read the post. So far have played for 2.5 hours straight with no crash.
I've been crashing every hour since the last patch.

Updating my Max Cores helped so I don't have to manually do it each time I boot up the game, but I'm still crashing a ton. Averages about every hour, but sometimes I can get by a little longer while others (like just now) I crash at least a couple times within an hour or less. Super frustrating, especially when I do any PvE stuff with a group.

coulterk · December 2018

stormgooser wrote: »

Juju_beans wrote: »

coulterk wrote: »

stormgooser wrote: »

Also, I understand this is a bit off topic, but will there ever be support or a fix for iMac Pro users? I had to install a third party app so I can reduce processor cores from 20 down to 8. Any more than 8 and instant crash upon trying to load the game.

For this other problem, have you tried the editing the no cores, as per this post:

https://forums.elderscrollsonline.com/en/discussion/414104/instant-crash-on-my-mac-workaround/p2

I am a Mac Pro user and used this a long time ago and is OK.

Really looking forward to playing the game for more than 30mins at the moment though!

I also changed my MaxCores once I read the post. So far have played for 2.5 hours straight with no crash.
I've been crashing every hour since the last patch.

Updating my Max Cores helped so I don't have to manually do it each time I boot up the game, but I'm still crashing a ton. Averages about every hour, but sometimes I can get by a little longer while others (like just now) I crash at least a couple times within an hour or less. Super frustrating, especially when I do any PvE stuff with a group.

Yes I originally re-posted that fix for a secondary problem a user had talked about and it addressed that issue. I had already had this in place and also suffer the sub-hourly crashes.

I am mainly having to do PVP and hope when I take a keep I don't crash, and in the main I am OK, just crashing in between.

I can't do dungeons easily and I avoid VET and trials as I cannot stay there long enough. And I also avoid BG. Questing is OK.

As for my playing over the holiday - I was looking forward so much to playing everything, but had to resort to some basics.

Been playing since the beginning and really enjoy the game. I have seen issues before resolved quite quickly. But this has been the most debilitating bug cuting off much of the content I enjoy.

I hope this is fixed once the guys return from their break!

Dyvm · December 2018

Well for the future, maybe try not to push a patch just before going on break.

nckg84 · December 2018

To all of you who have submitted a support ticket and are asked to do some things. DONT. This issue is clearly a memory leak and is created by the devs who are working to fix the FPS issues we have gotten after the openGL drop.

Alhatariel · December 2018

Well, I can say that this bug, that occured after the last patch, really influinced my Eso holidays. Its good I have a real life because Eso in the holidays meant for me: No New Life Festival Quests, No Trials, No Pledges, no BGs.
Eso in the holidays was for me only: doing my daily craftingwrits with my 8 chars, with about 14 crashed which made that doing my crafting dailies took 1 1/2 hours to complete them each day. Aftre that I just logged off.
So, Eso was for me no fun last weeks and enjoyed me with real life in stead.

Kaytlin · January 2019

This is the last I heard from the development team on this issue: "I am sorry to hear that you are having issues with our game. With the MacOS 10.15 Mojave Update, support for OpenGL, the graphics renderer the game has used up until this point, was retired. As a result, and in order to continue to support the game, we were forced to rebuild the game using the MoltenVK library. As you can imagine, this has been a complex process, and while the migration has mostly been successful, there are a number of complications which are still being sorted out."

They go on the mention the problems that we have all been having etc. I am hoping that this will be corrected in the Jan3 update. What upsets me is that they knew this was coming and did not adequately test the client before Mojave. Apple provides plenty of time for development teams.

DarcyMardin · January 2019

I’ve been having the same problem with constant random crashes, but oddly, it’s on my Win 10 machine (new, far exceeds game requirements) rather than my 3 year old MacBook Pro that I just upgraded to Mojave (it is just pathetically slow, but it doesn’t crash...I used it everyday when away for Xmas vacation). I got home, looking forward to the speed and superior graphics of my Win 10 machine, and was greeted with the same random crashes that I was experiencing on it ever since early December patch. Would it help to uninstall and reinstall the game? There’s clearly something seriously wrong with the setup as of now.

keto3000 · January 2019

After submitting crash ticket & report, the support team said I ( like most of you) showed memory loss issue to be source of my crashing. They advised best idea right now was a complete UNINSTALL, and clean RE INSTALL of the game.

I just finished doing that (download took ~ 3hrs in SAFE MODE) so I'll update this thread on performance as I start to play now. I've stuck to mainly PvP lately but I'm going to try various PvE, BG, etc see how it goes.

I have played on the same game install since beta so I figured starting 2019 with a CLEAN INSTALL was worthwhile.

1

DarcyMardin wrote: »

I’ve been having the same problem with constant random crashes, but oddly, it’s on my Win 10 machine (new, far exceeds game requirements) rather than my 3 year old MacBook Pro that I just upgraded to Mojave (it is just pathetically slow, but it doesn’t crash...I used it everyday when away for Xmas vacation). I got home, looking forward to the speed and superior graphics of my Win 10 machine, and was greeted with the same random crashes that I was experiencing on it ever since early December patch. Would it help to uninstall and reinstall the game? There’s clearly something seriously wrong with the setup as of now.

Rowjoh · January 2019

Still crashing in game and at exit.

Is this finally getting fixed with todays maintenance/patch ?

boramil · January 2019

Rowjoh wrote: »

Still crashing in game and at exit.

Is this finally getting fixed with todays maintenance/patch ?

There does not seem to be any patch today. Nothing new downloaded for me as I launched the game just now. So, I am not hopeful that the problem has been fixed, but I'll know shortly.