ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

LadyGP · September 24

thinkaboutit wrote: »

ZOS_Kevin wrote: »

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

Would there be any benefit to posting which ESO gameserver IP we're connected to along with account name? What details does the networking team want from us? i.e. date/time/content/serverip/accountname ?

Kind of goes along with my above post. What specifics can we provide networking wise to assist?

It's beginning to sound like it's more of a region specific thing.

Akamakus · September 24

My team had a raid yesterday.
On the last boss, me and another friend disconnected at the same time.
Also, half of the group experienced dc when trying to teleport to the trial.

Just_Attivi · September 24

LadyGP wrote: »

Just_Attivi wrote: »

I actually had another night of relatively great performance in PC NA GH save for some full server stacks at one keep, BUT just like yesterday, reapers march was a lagfest of rubberbanding and time warping while I was in queue. No crashes tonight.

Nothing on my end has changed, wish i could share the wealth lol. obviously not everyone is resolved, so the issue is ongoing, but something somewhere changed, because its night and day the difference between what I experienced yesterday and today vs. anytime in the last 4 months.

Were you on a vpn?

nah, I dont use any VPNs nor would I ever consider using one to play one game lol. No game is that important to me (though I understand why people may want a VPN outside of gaming). Hoping the improved performance means things are getting better, but with how it seems to only affect some people not others, seemingly randomly, Im not singing any praise yet. Trying to note not just the bad, but the good too. That said, I will stress my problems only went away in cyrodiil the past 2 days, out in PVE land was just as timewarpy as its been.

For added info:
PC NA
Playing from Central TN, no VPN and on Xfinity WiFi (Cant change that at the moment, and I am aware of the issues it can cause, however the issues here are seemingly different than typical WiFi problems. the term lag has been used, but poor connection lag is different than whats been experienced here, and my connection has been overall decent internet wise, though notably not as great as when I was hardlined). until 3 months ago I was in South Eastern WI, no VPN, Spectrum hardlined internet (dont recall exact specs but speed tests were consistently over 100mb up/down, usually closer to 200).
for the past 4-5 months I have had issues in both locations save for a rare day or two (hence me not singing praises of any sorts lol)

Theist_VII · September 24

Seattle, but you also have NYC listed.

LadyGP · September 24

I know two guild members that I play with regularly and they have no issues like I do.

Locations:
- Denver
- PA

thinkaboutit · September 24

We have members in west coast, central and east coast US with disconnects. We also have AU and EU members, it does seem to be 'random' to an extent from what we're seeing on our end

thinkaboutit · September 24

Has there been any changes in the past three months to rate limiting on API calls to ESO servers via addons? @ZOS_Kevin

LadyGP · September 24

thinkaboutit wrote: »

Has there been any changes in the past three months to rate limiting on API calls to ESO servers via addons? @ZOS_Kevin

I've had issues on an entire new pc (hardware) with Windows 11 fresh install and fresh install of ESO with no add ons and 2 different ISPs (yes I thought my ISP was the issue and dumped them and went with starlink) - FWIW.

Seravi · September 24

LadyGP wrote: »

For those that are having issues... and I guess for those who aren't... without getting to specific (and if you're comfortable) could you give a general region on where you are playing. This info might help the network teams as well.

TN here. When I put my VPN on Kansas last night with DNS set to google it got slightly better (I was crashing a lot right before that).

In the past I've tried VPN connections in the following areas with no luck:
- Texas
- Miami
- NYC
- Seattle
- Canada (worked the best out of all of these)
- Denver

I live in Texas, a rocks throw from the data center that houses the servers for the game. My latency is 2-3ms until I hit their two hops to Akami in DFW. Tried VPN no difference for me. I will say we host game servers for other games my hubbs plays in the data center and I can get a steady 2-3ms without fail, and so can my hubbs. Something is very wanky with this game and it starts with Akami. Are they all of the problem, no they are not but something is causing huge lag spikes constantly while I am in the game. No reason I should be seeing this considering where I am located.

LadyGP · September 24

Seravi wrote: »

LadyGP wrote: »

For those that are having issues... and I guess for those who aren't... without getting to specific (and if you're comfortable) could you give a general region on where you are playing. This info might help the network teams as well.

TN here. When I put my VPN on Kansas last night with DNS set to google it got slightly better (I was crashing a lot right before that).

In the past I've tried VPN connections in the following areas with no luck:
- Texas
- Miami
- NYC
- Seattle
- Canada (worked the best out of all of these)
- Denver

I live in Texas, a rocks throw from the data center that houses the servers for the game. My latency is 2-3ms until I hit their two hops to Akami in DFW. Tried VPN no difference for me. I will say we host game servers for other games my hubbs plays in the data center and I can get a steady 2-3ms without fail, and so can my hubbs. Something is very wanky with this game and it starts with Akami. Are they all of the problem, no they are not but something is causing huge lag spikes constantly while I am in the game. No reason I should be seeing this considering where I am located.

Yeah, I'd like to hear ZOS say something about Akami. Theres clearly a common denominator there. Good point - is it the whole problem... no.. but something with packets coming in/out and being bogged down going through them is happening IMO that is making the issue much worse than it used to be.

thinkaboutit · September 24

LadyGP wrote: »

thinkaboutit wrote: »

Has there been any changes in the past three months to rate limiting on API calls to ESO servers via addons? @ZOS_Kevin

I've had issues on an entire new pc (hardware) with Windows 11 fresh install and fresh install of ESO with no add ons and 2 different ISPs (yes I thought my ISP was the issue and dumped them and went with starlink) - FWIW.

gotcha, just wanted to throw it out there and was hoping someone would give a response like this

thanks,

LadyGP · September 24

thinkaboutit wrote: »

LadyGP wrote: »

thinkaboutit wrote: »

Has there been any changes in the past three months to rate limiting on API calls to ESO servers via addons? @ZOS_Kevin

I've had issues on an entire new pc (hardware) with Windows 11 fresh install and fresh install of ESO with no add ons and 2 different ISPs (yes I thought my ISP was the issue and dumped them and went with starlink) - FWIW.

gotcha, just wanted to throw it out there and was hoping someone would give a response like this

thanks,

NP - appreciate everyone coming to this with their experiences and things that has worked/not worked for them. Hopefully as a community we can figure out enough common things to help the network admins figure out what is going on.

Also received this DM recently and wanted to share this members experience.

*blacked out some personal info.

shadyjane62 · September 24

Performance is so bad I actually read a book yesterday.

Sluggy · September 24

LadyGP wrote: »

I know two guild members that I play with regularly and they have no issues like I do.

Locations:
- Denver
- PA

I can vouch that being from PA isn't going to save you from these issues.

RaikaNA · September 24

This is becoming normal for me as I never had this happen to me a year or two ago... is anyone else experiencing this as well?

LadyGP · September 24

Sluggy wrote: »

LadyGP wrote: »

I know two guild members that I play with regularly and they have no issues like I do.

Locations:
- Denver
- PA

I can vouch that being from PA isn't going to save you from these issues.

Good info. TY.

MidniteOwl1913 · September 24

So PSNA lag still occurring. No disconnects, but the lag is bad enough that I restart the game. That seems to help.

I even see lag while soloing dungeons. Odd.

sshogrin · September 24

RaikaNA wrote: »

This is becoming normal for me as I never had this happen to me a year or two ago... is anyone else experiencing this as well?

Yes, happening to lots of people. Sometimes just doing a simple wayshrine to wayshrine port causes that.

Seravi · September 24

The ONE time I try to play in over two weeks and the second wayshrine gives me the boot. So done with this mess....

LadyGP · September 25

Me RN

manukartofanu · September 25

I feel your pain. Two months ago, I was crashing five times an hour, even when I wasn’t doing anything. But now, I’ve hardly crashed at all for the past two days, even though I didn’t do anything to fix it.

LadyGP · September 25

manukartofanu wrote: »

I feel your pain. Two months ago, I was crashing five times an hour, even when I wasn’t doing anything. But now, I’ve hardly crashed at all for the past two days, even though I didn’t do anything to fix it.

Yeah its so odd how it jumps around. Every person that has had this issue or been in a group with someone that has mentions how it seems like it "jumps" from person to person as people come and go off line.

x4 tonight

M33tr3 · September 25

ZOS_Kevin wrote: »

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

Why do I get the feeling we have two engineers working on this now?

LadyGP · September 25

M33tr3 wrote: »

ZOS_Kevin wrote: »

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

Why do I get the feeling we have two engineers working on this now?

At least we have some? Take it as a win, no?

M33tr3 · September 25

LadyGP wrote: »

M33tr3 wrote: »

ZOS_Kevin wrote: »

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

Why do I get the feeling we have two engineers working on this now?

At least we have some? Take it as a win, no?

better than just the one, but THIS far into it....

thinkaboutit · September 25

@ZOS_Kevin I was in a vSE, I left instance and it ported me to deshaan on 198.20.200.59 into a full disconnect from ESO at timestamp [09/24/24 23:29:02] EST timezone

thinkaboutit · September 25

vSE instance 198.20.200.33 port to deshaan -> 198.20.200.59

Just_Attivi · September 25

Tonight my performance was..... not as bad as it has been in general, but nowhere near as good as the past 2 nights were. My teammate was lagging out pretty much right away, I didnt crash but got numerous time warps and skills failing to fire majority of the night. I enjoyed my 2 nights of halfway decent performance. Seems it was a fluke lol

thinkaboutit · September 25

Disconnected again this morning from the ESO server address: 198.20.200.59 please have your network team investigate. Home ISP Verizon FIOS 108.24.158.x

Aurielle · September 25

Seravi wrote: »

LadyGP wrote: »

For those that are having issues... and I guess for those who aren't... without getting to specific (and if you're comfortable) could you give a general region on where you are playing. This info might help the network teams as well.

TN here. When I put my VPN on Kansas last night with DNS set to google it got slightly better (I was crashing a lot right before that).

In the past I've tried VPN connections in the following areas with no luck:
- Texas
- Miami
- NYC
- Seattle
- Canada (worked the best out of all of these)
- Denver

I live in Texas, a rocks throw from the data center that houses the servers for the game. My latency is 2-3ms until I hit their two hops to Akami in DFW. Tried VPN no difference for me. I will say we host game servers for other games my hubbs plays in the data center and I can get a steady 2-3ms without fail, and so can my hubbs. Something is very wanky with this game and it starts with Akami. Are they all of the problem, no they are not but something is causing huge lag spikes constantly while I am in the game. No reason I should be seeing this considering where I am located.

This basically says it all. Someone who’s practically living on top of the data center is having lag spikes. Shouldn’t be happening.