Game freezes on login after patch

Araneae6537

I have an older PC still running Windows 7 so feared I might encounter problems this update, but so far, so good. I don’t use Steam but run ESO directly. The first time I went to run it after letting the patch install, it crashed (sent the report), but then when I reopened the launcher and hit Play, it loaded fine, all the way into the game. Before attempting to run ESO post-patch, I did update all add-ons I use for which there were updates available, and I don’t use any major UI altering add-ons.

ZOS_Icy

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding.

Gnesnig

Andrathil wrote: »

Andrathil wrote: »

Wondering if there is a process during the load screen that is trying to contact a ZOS/Bethesda server, and it's timing out?

@ZOS_Kevin - just saw this post on the Bethesda twitter feed:



Seems to be further indication that the issue is related to the game client trying to ping a server/resource that is non-responsive... if that helps diagnostically at all.

The problem with this scenario is that "doing something and retrying" fixes it and it doesn't matter what "something" is.

fizl101

Zerodeeps wrote: »

#28's not working for me. Kudos to those for whom it is. What's it like in there?

There are chocolate chip cookies and pepperoni pizza

logan68

yes cant get in when is the fix due

Cayr

All my drivers were up to date, but uninstalled-reinstalled them for good measure. Didn't fix the issue. Uninstalled and reinstalled the game - also did not fix the issue. Repairing also didn't work. Loading still freezes between Login and character select. It definitely seems like it's a server-side problem.

ZOS_Kevin

For players still having this issue. Have you updated your graphics driver and reinstalled? Trying to get an understanding of where everyone is to pass feedback to the team investigating.

Cayr

ZOS_Kevin wrote: »

For players still having this issue. Have you updated your graphics driver and reinstalled? Trying to get an understanding of where everyone is to pass feedback to the team investigating.

Yes and yes. Drivers were not out of date for me, but uninstalling and reinstalling them + reinstalling the game did not fix the issue, still the same as before.

EDITED: same as someone below, I left it on the frozen screen for about 40 minutes, eventually got a "lost connection to server" error, and then was able to get to character screen and log in, so it appears to work now. I have not closed the game though, so no idea if this is actually fixed or a repeating issue on every login.

SilverBride

I checked and my drivers were up to date. I even loaded the game without using the launcher and I am still running into the same problem.

When I go to Task Manager it shows ESO as active, and not the "program is not responding" message I would expect to see.

I am going to sit here and stare at it and hope it eventually does something.

goatlyonesub17_ESO

After you get into the game once, the problem seems to go away.

SilverBride

goatlyonesub17_ESO wrote: »

After you get into the game once, the problem seems to go away.

That is encouraging. I just hope I get into the game once.

SilverBride

I left my frozen game up, shut down the launcher, reopened the launcher and launched another instance of the game and got right in. I then closed down the previous frozen game.

I didn't think it would let me launch 2 instances of the game but it did and it worked.

EDIT: I discovered the pages of errors I was getting were all related to one addon, but that isn't what was stopping me from getting in the game. Those came after I was logged in.

rpa

I had no problems logging in game after the patch other than the expected few error messages from addons. I use Nvidia Studio Driver and have not updated recently. (I update only when I must because extra headache to avoid installing Nvidia shovelware with the driver.)

Zerodeeps

My game doesn't freeze... so there's nothing to leave running. It just closes out at the Bethesda screen...

Have redownloaded Nvidia drivers (although they were up to date), reinstalled the game, repaired countless times. No luck. Really wish I was having your good fortune.

old_scopie1945

goatlyonesub17_ESO wrote: »

After you get into the game once, the problem seems to go away.

Seems so, I hope. I eventually got in after a bit of jiggery-pokery. After doing my writs and leaving I rebooted. On reading your post I started the game and got right in. Now only time will tell.

Chesus

Zerodeeps wrote: »

My game doesn't freeze... so there's nothing to leave running. It just closes out at the Bethesda screen...

Have redownloaded Nvidia drivers (although they were up to date), reinstalled the game, repaired countless times. No luck. Really wish I was having your good fortune.

Yeah, exactly the same problem I'm having. When I try to spam skip the startup Bethesda/Havok loading screen I even get as far as the login message "Logging In: Requesting Login". It pretty much always closes the game 15ish seconds after clicking the Play button.

mtbikernate

Fighting this problem right now.

I was able to get in by waiting it out. The frozen login attempt timed out and I got that timeout error message. After which I was able to login successfully.

allan0n

SilverBride wrote: »

I left my frozen game up, shut down the launcher, reopened the launcher and launched another instance of the game and got right in. I then closed down the previous frozen game.

I didn't think it would let me launch 2 instances of the game but it did and it worked.

Edited to Add: I discovered the pages of errors I was getting were all related to one addon. I disabled it and all is well.

This worked for me! I opened the game through the Steam launcher, then left that up while I loaded the game through the ESO64.exe file located in "Elder Scrolls Online/game/client, and that allowed me to actually get to my character screen.

ZOS_Kevin

Hi all. We are still working on an investigation for the freezing/crashing at login issue. If you are still experiencing freezing/crashing at login, after trying to update drivers and reinstall, we would like you to place a ticket in with customer service and provide a copy of your DxDiag. In order to provide your DxDiag, please follow the steps in this article.

This will give our teams more information to work with when trying to narrow down this issue. Thanks and we appreciate everyone's patience and cooperation.

Dragonredux

This isn't an addon problem. It also happens on the pts on which I have no addons for.

This freeze happens every new patch for several months. Like someone said earlier, it happens once and then it's fine.

logan68

my sub is almost up i can just cancel it until its fixed, cancelled I hope it can be fixed in 8 days or before I move onto a new game

KaGaOri

Have noticed weird thing: my first character has indrik as a mount. Once the symbol on load screen stops turning (about ten sec in, like everyone else) I'll get indrik sumon sound effect. It's as if character select came up, but I still see frozen loading screen. Anyone else noticed this?

And yes, all my drivers are updated, Win 10 is updated, Steam is updated and I don't run any addons.

EDIT: just got in after the game kicked me back to load screen for inactivity. Was able to log back in with no issues after. Best guess - the game is trying to play new trailer and freezes instead.

Try to open the game and let it sit for ten minutes and time out back to login.

chrisoh971eb17_ESO

Game crashes without errors after 15 secs in bethesda logo. Nothing to wait. I tried crappy integrated graphics too and didn't help.

irswat

had the same error with freezing logo then crash. Was fixed by removing the mod that removes fog

Chesus

irswat wrote: »

had the same error with freezing logo then crash. Was fixed by removing the mod that removes fog

I feel so stupid now lmao. Thanks for the tip man, I deleted the Daybreak mod and it fixed it. I deleted all the addons and didn't even think about the fact that I had that mod installed, cheers!

chrisoh971eb17_ESO

irswat wrote: »

had the same error with freezing logo then crash. Was fixed by removing the mod that removes fog

I tried daybreak once long time ago and i still had these three files in eso game folder:

d3d11.dll
d3dcompiler_46.dll
d3dx.ini

after deleting them game works fine now! Thank you for the hint!

BaalMelqartu

Same issues here. I tried deleting the files mentioned above and was basically told microsoft won't let me. I only had d3d11.dll on my system though and it was not in an ESO folder. Drivers up to date, tried verifying files. Restarted PC a few times. I have not yet tried reinstalling but guess I might have to as I don't know what else to try. Unfortunately, as rural as I live, it will probably take an entire day to reinstall so hoping some other possible fix pops up for me to try.
-I also tried just letting the black screen do it's thing as has been mentioned but after an hour, nothing changed.

dannv

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

Not getting any errors at all. The Bethesda Name comes up (usually all of it, sometimes only part) and then it drops to desktop.

This is the client log, all of it, from my last login.

2023-03-13T16:34:41.484-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:41.870-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.095-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.226-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.331-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.460-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.513-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.554-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.568-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.577-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.606-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.614-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.655-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.665-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.745-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.755-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.755-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.825-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:42.946-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.002-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.022-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.053-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.072-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.092-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.153-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.232-08:00 event_type=loaded_from_binary chunks=0
2023-03-13T16:34:43.242-08:00 event_type=loaded_from_binary chunks=0

And this is the interface log, all of it.

2023-03-13T16:34:42.406-08:00 Load Screen - RESUME_FROM_SUSPEND Complete
2023-03-13T16:34:42.406-08:00 Load Screen - Waiting On: CHARACTER_GEOMETRY, TERRAIN_GEOMETRY, KEEPS, FIXTURE_ASSETS, DYNAMIC_OBJECTS, USER_INTERFACE, RENDERER, GAME_DATA, TEXTURES, CHARACTER_ACTIVATED, SHARED_CHARACTER_OBJECT, RESUME_FROM_SUSPEND, FIXTURE_PHYSICS, PLAYER,
2023-03-13T16:34:42.407-08:00 PregameStateManager_SetState - from: nil, to: PlayIntroMovies

Worked fine yesterday. Now doesn't work for either my wife or myself on separate PCs.

SilverBride

goatlyonesub17_ESO wrote: »

After you get into the game once, the problem seems to go away.

Unfortunately this didn't work for me. I got in earlier and was afraid to log off, but I finally did just to test this and I'm stuck at the frozen screen again.

My workaround did work again though, thankfully.

I wonder if this has anything to do with the logging off problems that have been going on for awhile now. The one where when I go to shut down the game it goes to a black screen and I usually have to use the task manager to shut it down then. This has been happening off and on for awhile now.

Raevenglass

I did what someone above mentioned. Left frozen login screen up then shut down and reopened the launcher. Second login worked great. Original frozen screen timed out.

*shrug*