Game freezes on login after patch

shadyjane62

Twice now tried to log in and game freezes. Worm stops turning 10 seconds in.

shadyjane62

Third time the charm, in now.

Eisengreifer

No charm for me

Same problem, game freezes between Login and Character selection screen.

Tried half a dozen times now, quitting everything, even restarting the PC.

LarsS

It may be due to an addon, try to run without addons.

Tatanko

I have now completely reinstalled the game, removed my addons, and still get stuck before the character select screen.

Thea

I'm also stuck. Ran a repair, restarted my system twice, no luck. I'll try to get it started without add-ons - although I'll have to figure out how to do that before being able to access the character screen (and without getting rid of my add-on folder! Any tips would be appreciated! )

sPark101

I get in but am greeted with dozens of errors and yes I have run updates on minion several times.

Taryn57

Tried averything as above, but still cannot grt to character acreen.

old_scopie1945

Same here. I log in but stuck at loading screen. I have also pulled the addon folder but still no joy. EU serv.

jimninetoes

mine crashes right as Bethasda Logo comes up.

removed addons

crashes AFTER bethasda logo comes up

ZOS_Kevin

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

stevepdodson_ESO888

tried without add-ons, then complete uninstall/re-install and repair

still freeze before character screen

same thing happens when i tried the PTS

Thea

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

I've removed my add-ons, restarted and tried again. There is no error code or message - the ouroboros just stops spinning and it freezes at the loading screen before character selection.

jimninetoes

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

no error message. just crashes

Taryn57

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

I am not getting any errors, the game just freezes between the loading screen and the character screen. The last time I tried I could seee the ghost of my character screen behind the loading screen and could hear background noises but could not interact with the anything on screen.

Eisengreifer

There was a similar issue about a year ago.

For many players back then the solution was to update their graphic card drivers.

I just did that - and it worked!

shadyjane62

Just updated add ons and tried to get back in. Stuck again.

Cayr

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

No error message, just the ouroboros between login and character select freezes at the loading screen.

Grizzbeorn

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

I am by no means attempting to devalue anyone's experience with this, but just be aware it isn't a global issue affecting everybody.

I got in, no problem (other than having to dismiss several error messages from addons that still need to be updated), and I played fine for about 30 minutes until I voluntarily logged out.

ZOS_Kevin

Grizzbeorn wrote: »

ZOS_Kevin wrote: »

For those running into issues, what errors are you getting?

And some of you have mentioned uninstalling add-ons. Just want to echo that point for efficiency.

I am by no means attempting to devalue anyone's experience with this, but just be aware it isn't a global issue affecting everybody.

I got in, no problem (other than having to dismiss several error messages from addons that still need to be updated), and I played fine for about 30 minutes until I voluntarily logged out.

Appreciate the flag there. We've noted that only some players are experiencing this (not global) and trying to find a solution for those who are.

Eisengreifer

ZOS_Kevin wrote: »

Appreciate the flag there. We've noted that only some players are experiencing this (not global) and trying to find a solution for those who are.

May I reiterate: updating the graphic drivers was a solution in the past, and has been the solution to this problem for me today.

Addons had absolutely nothing to do with it - I didn't even touch my addons.

gref

having same problem with my wifes game mine is working ok

jimninetoes

Eisengreifer wrote: »

There was a similar issue about a year ago.

For many players back then the solution was to update their graphic card drivers.

I just did that - and it worked!

just tested this and it doesnt work.

Eisengreifer wrote: »

ZOS_Kevin wrote: »

Appreciate the flag there. We've noted that only some players are experiencing this (not global) and trying to find a solution for those who are.

May I reiterate: updating the graphic drivers was a solution in the past, and has been the solution to this problem for me today.

Addons had absolutely nothing to do with it - I didn't even touch my addons.

yes i have tested with and without addons.

also did a "game repair" and verified the files to no avail


Just putting this info here so devs can keep track a little

Taryn57

Eisengreifer wrote: »

There was a similar issue about a year ago.

For many players back then the solution was to update their graphic card drivers.

I just did that - and it worked!

Same here.

StShoot

Same problem, i tried to delete the addon folder and it still freezes.

ZOS_Kevin

Hi all. So while we are investigating, we are advising the following:

1. Please update your drivers to the latest version.
2. Reinstall ESO if you are still running into issues after the driver update.
3. If you are still running into issues, please let us know.

Thanks for your patience and assisting in this issue.

wilykcat

I had trouble logging into elderscrolls game and it crashed. I went into task manager to close it out. Then I opened up elderscrolls by "running it as administrator", logged in, and that worked.

old_scopie1945

May be of interest. I tried when I was stuck on loading screen, to leave the game instead of ctrl, alt del but use the eso icon on the task bar. It took me out of the game but the background music was still running. I then restarted and got into the game right away. I did the same again and it worked. Only problem was the original background music was blaring away quite independently, with no effect from the audio controls. May be of help Kevin.

Andrathil

ZOS_Kevin wrote: »

Hi all. So while we are investigating, we are advising the following:

1. Please update your drivers to the latest version.
   
2. Reinstall ESO if you are still running into issues after the driver update.
3. If you are still running into issues, please let us know.

Thanks for your patience and assisting in this issue.

Hi Kevin - uninstalled with the hopes of reinstalling as recommended, and now Steam cannot contact your download servers... all other internet functions are working perfectly, it's not on my end.

Wondering if there is a process during the load screen that is trying to contact a ZOS/Bethesda server, and it's timing out?

LarsS

You can try to remove the ESO folder inside the document folder. The files in the eso folder may get corrupted and as I remeber it they are not removed if the game is removed and reistalled.

Grizzbeorn

Andrathil wrote: »

ZOS_Kevin wrote: »

Hi all. So while we are investigating, we are advising the following:

1. Please update your drivers to the latest version.
   
2. Reinstall ESO if you are still running into issues after the driver update.
3. If you are still running into issues, please let us know.

Thanks for your patience and assisting in this issue.

Hi Kevin - uninstalled with the hopes of reinstalling as recommended, and now Steam cannot contact your download servers... all other internet functions are working perfectly, it's not on my end.

Wondering if there is a process during the load screen that is trying to contact a ZOS/Bethesda server, and it's timing out?

Did you shut-down Steam and restart it before trying again?