Oceanic Lag now 300-400 ms even with a vpn - was 250-300??

DanteYoda

Its definitely the game i'm having no issues on any other mmorpgs i play.. Honestly the support in this game is about as poor as i've ever seen.

Mr_Walker

I do enjoy trying a skillful rotation through custard.

I say "trying", because TBH I was never that great at it anyway, but still, even simple bar-swapping mid-fight can be... interesting!

DRTE

No reply from anyone at ZoS. This is what i'v been dealing with for the last few weeks now.

https://youtu.be/_L93RS8YCgY"[/url]

Elong

One of my posts bumping this to the first page was deleted so somebody is reading this.

ZOS could you at least acknowledge the issue and let us know you're looking into fixing it? Because the game is becoming very, very hard to play and you are going to lose customers without a reliable connection. I can live with 270-300, but over 300 is impossible.

SirDopey

Elong wrote: »

One of my posts bumping this to the first page was deleted so somebody is reading this.

ZOS could you at least acknowledge the issue and let us know you're looking into fixing it? Because the game is becoming very, very hard to play and you are going to lose customers without a reliable connection. I can live with 270-300, but over 300 is impossible.

Haha they just want this thread to go away so that they can continue to ignore the issue.....

Lelldorano

Elong wrote: »

I can live with 270-300, but over 300 is impossible.

Screw that I want my 200 ping back. If free games can do it these guys should easily be able to manage a somewhat decent connection for us oceanic folks. Also its not just the high ping its the horrible spikes which makes the game unplayable so they need to sort out this akamai routing BS.

Sending our game packets through the Netherlands ? Really ?

Elong

n_philipsonrwb17_ESO wrote: »

Elong wrote: »

I can live with 270-300, but over 300 is impossible.

Screw that I want my 200 ping back. If free games can do it these guys should easily be able to manage a somewhat decent connection for us oceanic folks. Also its not just the high ping its the horrible spikes which makes the game unplayable so they need to sort out this akamai routing BS.

Sending our game packets through the Netherlands ? Really ?

Yeah totally agree, however it was playable on 290 ping. over 320-350 though, and I can't sweep on my Magplar twice in a row without a second delay.

Seri

DRTE wrote: »

No reply from anyone at ZoS. This is what i'v been dealing with for the last few weeks now.

https://youtu.be/_L93RS8YCgY"[/url]

I agree with the sentiment but that kinda looks like something else is at play there as well. Eg, the latency isn't consistent (high jitter) or you have packet loss issues. 500ms ping, if it's consistent, won't produce the appearance that time is rubberbanding (ie, pause then high speed catch-up and repeat). Is it at any time of day or more around late afternoons / evenings?

DRTE

@Seri This issue can happen at any time of day in any zone. Normal pings before this issue arose were 250-270ms a couple of weeks ago "use to be 180ms at launch" now it sits at a constant 330+ms and then the rubberbanding and lag spikes happen randomly.

DoTHurts

never thought I would say it, but I'd be happy to have my 330 ping back!

Seri

DRTE wrote: »

This issue can happen at any time of day in any zone. Normal pings before this issue arose were 250-270ms a couple of weeks ago "use to be 180ms at launch" now it sits at a constant 330+ms and then the rubberbanding and lag spikes happen randomly.

It'd be interesting to leaving something like PingPlotter running to check if there are any packet loss or jitter issues between you and either the Akamai node or ESO servers causing the spiking.

LadyLethalla

A question for any non-Aussie reading this: how long does it take to break free from a stun? Because if I get hit by a comet on the crystal phase of VMA, I'm lucky if I can get out of the next incoming comet. And that's spamming the buttons. Oh and I'm on EU.

Betty_Booms

Yeah Im from Australia and mine has gone from around 290 to 360+.
I BG alot and Break Free is a joke.

And you are right. For some reason 290 was playable. 360+ is just a nightmare.

Mirelurk

Didn't an Aussie community manager join ESO last year? Why is he silent? Delayed by lag?

Aquatorch

bump

ArterionAU

I'm from Sydney, Aus and mine has definitely gone up from around 250 to 350-400 even with a VPN on (WTFast). It's getting to the stage now we're it's almost unplayable trying to do end game content like vAS HM or PvP with that much lag, I know other Aussie friends are getting fed up with it and will leave soon if nothing is done. I hope ZOS sees this and addresses it.

AzraelKrieg

This is not issue specifically for ESO. I've been having similar issues playing other games that have historically had no issues. One of which is Overwatch. So there is something going on with the connection between Australia and the US that has appeared in the last month.

Androconium

The real place for an answer

Write and ask the question

Electorate Office:
42 Florence Street
Mentone VIC 3194
Tel: 03 9584 2455
Tel Toll Free (VIC only): 1300 797 110
Fax: 03 9584 8347

Parliament Office:
Parliament House, Canberra, ACT 2600
Tel: 02 6277 7480
Email: Minister@communications.gov.au

aetherial_heavenn

Audrena wrote: »

Seri wrote: »

If your ping went up by yet again on Friday, I read that apparently there's issues with the SMW3 cable. Again. This means traffic to Asia just took a nose-dive while it's rerouted elsewhere. Unfortunately this causes even more issues for us in Aus due to the use of the Akamai node up there for ESO.

Or here's a novel idea - only turn on the Akamai DDOS scrubbing when you're actually under DDOS attack.

The game was FINE before Akamai got involved, and what for me was once a reliable 200ms latency from here in Melbourne first went up to 260-280ms once Akamai got involved, and is now 380-400ms and climbing.

I'm sure the Akamai service provides a valuable "hail mary" save when a DDOS attack happens, but the rest of the time it should not be being used at all. The game was fine for YEARS without it, after all. It's adding 50-100ms latency just from being in the chain at all (it's clearly not designed to handle real-time game server traffic) and with the extra routing Australia and NZ players have to deal with now, it's a joke.

I mean, I literally just DIE my way through delves world bosses and quests now. There's literally no point in following mechanics because the mechanic is already over by the time the server hears from you, so you cop the full force of it anyway. SO I die and die and die and die and am very thankful for all those Crown repair kits so I don't have to lose gold on it (I just wait till my gear's broken, patch up and go back to the dying

Come on, ZOS. You're better than this. Your game's amazing, you're a massive company, and Australia and New Zealand are not *** backwaters - after, all, your game director's here right now!

Fix this problem the ONLY way it can be fixed - turn Akamai OFF.

It'll make the game playable again for Australia and NZ and noticeably improve it for everyone else.

This.

At the moment, due to akamai, my ping is 400 plus with spikes to 999.

Two years ago it was 280 and stable, then it jumped to 340 earlier this year. Then 360 until a few weeks ago. Tracert shows akamai is the problem as i am being routed all over the globe. When it was 280 ish It used to go /Melbourne /Sydney / LA/random US hops/zos.

The game is not fit for purpose and should not be sold in Australia if this continues. DLC and subs to aussies and new zealanders should have a consumer warning.

EllieBlue

Also in Brissie. Playing on EU server. Without VPN, I get disconnected every 1-2 minutes constantly. Sometimes, I can't even connect at all. So I am now using VPN and connects to a server in Frankfurt. Without a VPN, I would have said goodbye to this game. My ping on a good day is around 350 to 420. Freezes are normal, especially during a fight. 999+ happens often too and usually followed by a disconnection. I have stopped doing trials and vet dungeons since I am a liability with that ping and constant disconnections. I spend what little ESO time I have in Cyro nowadays and just bear and grin it through the trial and tribulations of PvP with high ping and constant freezes.

Bhaal5

Mirelurk wrote: »

Didn't an Aussie community manager join ESO last year? Why is he silent? Delayed by lag?

Yes, they do have a "aussie" community manager, they normally dont speak on issues they cant answer and zos has always had a "head in the sand" approach to most things technical.

This topic has been brought up time and time again, unfortunately they already have your money and the cash flow is still strong from eso+ and crowns... So why spend money on a service when they can do nothing and get the same amount of money? (If the community as a whole stops giving them money in those two areas, you may get results)

SirDopey

Bhaal5 wrote: »

Mirelurk wrote: »

Didn't an Aussie community manager join ESO last year? Why is he silent? Delayed by lag?

Yes, they do have a "aussie" community manager, they normally dont speak on issues they cant answer and zos has always had a "head in the sand" approach to most things technical.

This topic has been brought up time and time again, unfortunately they already have your money and the cash flow is still strong from eso+ and crowns... So why spend money on a service when they can do nothing and get the same amount of money? (If the community as a whole stops giving them money in those two areas, you may get results)

Not Any more! I've cancelled my sub and it expired yesterday. I strongly recommend everyone else having problems to do the same. ZOS won't even fire of an email to Akamai asking them to look into things until we start hitting their pockets.

Propagate

Any Australians on NBN go Aussie broadband and thank me later. They do not have contention ratio issues so you won't drop bandwidth at peak times.

SirDopey

Propagate wrote: »

Any Australians on NBN go Aussie broadband and thank me later. They do not have contention ratio issues so you won't drop bandwidth at peak times.

What's your current in game latency? Have you experienced a surge in latency over the last few weeks? Any chance you could do a tracert to 198.20.198.110 and post it here?

juxe

I'm in Australia on NBN fibre to the premises and it was great until around 2 weeks ago as others in this thread are saying.

I was consistently getting between 220 and 240 ping and high fps. Now I can't even do the Murkmire quests, my ping is between 350-400 and my fps is around 15. Then there's the spikes. Try doing quests when you can barely even click on the npc dialogue lines.

I have no problem in other games, nothing else has changed.

Seri

SirDopey wrote: »

Propagate wrote: »

Any Australians on NBN go Aussie broadband and thank me later. They do not have contention ratio issues so you won't drop bandwidth at peak times.

What's your current in game latency? Have you experienced a surge in latency over the last few weeks? Any chance you could do a tracert to 198.20.198.110 and post it here?

I'm also with Aussie, and we also experienced the latency jump by routing to HK Akamai node. Propagate is referring to the '6pm slowdown' Netflix effect that other RSPs may suffer from - this contention causes packet loss and can cause rubberbanding or outright disconnects where the game world appears to just 'freeze'. I may have 360ms in-game latency (without a VPN) but at least it's consistent with very little spiking.

As ABB use Telstra Global for international transit, the traces should be similar to Telstra. Looking now with the SMW3 cable out, we're being instead pushed to a Tokyo Akamai node?

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 <1 ms 8 ms 7 ms xyz
2 10 ms 10 ms 10 ms xyz.yourdc.adl.aussiebb.net [xyz]
3 10 ms 10 ms 10 ms Bundle-Ether15.fli-edge902.adelaide.telstra.net [110.145.209.37]
4 46 ms 11 ms 11 ms bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
5 19 ms 18 ms 18 ms bundle-ether16.win-core10.melbourne.telstra.net [203.50.6.229]
6 31 ms 31 ms 31 ms bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
7 30 ms 31 ms 31 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 31 ms 31 ms 31 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 173 ms 171 ms 171 ms 202.84.143.190
10 141 ms 142 ms 141 ms 202.84.140.74
11 143 ms 142 ms 144 ms 202.47.216.245
12 169 ms 169 ms 169 ms 202.47.216.250
13 170 ms 170 ms 170 ms unknown.telstraglobal.net [202.127.69.38]
14 170 ms 170 ms 170 ms po110.bs-a.sech-tyo.netarch.akamai.com [72.52.56.192]
15 169 ms 169 ms 169 ms ae120.access-a.sech-tyo.netarch.akamai.com [72.52.56.197]
16 * * * Request timed out.
17 273 ms 273 ms 273 ms a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
18 273 ms 273 ms 273 ms 198.20.192.4
19 272 ms 272 ms 272 ms 198.20.198.110

Trace complete.

Mr_Walker

Propagate wrote: »

Any Australians on NBN go Aussie broadband and thank me later. They do not have contention ratio issues so you won't drop bandwidth at peak times.

Bandwisth isn't the issue in online gaming, there's actually very little volume of traffic, it's the time it takes for the traffic to get there, and back.

Kind of like your morning commute down the M4, you may be driving a Ferrari, but you're still doing 10km/h.

Jipsey

Given the complete lack of response and I presume interest from anybody at ZOS, I have downgraded my esoplus to monthly sub. Previously was 3/12 and due soon. Will log in to get murkmire free and then look to other games and most likely cancel sub. I sincerely hope this gets sorted as I like this game. Pretty sure I am not the only one reconsidering paying a sub. Luckily I have used my free crowns to buy the DLC's i am most interested in.

SirDopey

Seri wrote: »

SirDopey wrote: »

Propagate wrote: »

Any Australians on NBN go Aussie broadband and thank me later. They do not have contention ratio issues so you won't drop bandwidth at peak times.

What's your current in game latency? Have you experienced a surge in latency over the last few weeks? Any chance you could do a tracert to 198.20.198.110 and post it here?

I'm also with Aussie, and we also experienced the latency jump by routing to HK Akamai node. Propagate is referring to the '6pm slowdown' Netflix effect that other RSPs may suffer from - this contention causes packet loss and can cause rubberbanding or outright disconnects where the game world appears to just 'freeze'. I may have 360ms in-game latency (without a VPN) but at least it's consistent with very little spiking.

As ABB use Telstra Global for international transit, the traces should be similar to Telstra. Looking now with the SMW3 cable out, we're being instead pushed to a Tokyo Akamai node?

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 <1 ms 8 ms 7 ms xyz
2 10 ms 10 ms 10 ms xyz.yourdc.adl.aussiebb.net [xyz]
3 10 ms 10 ms 10 ms Bundle-Ether15.fli-edge902.adelaide.telstra.net [110.145.209.37]
4 46 ms 11 ms 11 ms bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
5 19 ms 18 ms 18 ms bundle-ether16.win-core10.melbourne.telstra.net [203.50.6.229]
6 31 ms 31 ms 31 ms bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
7 30 ms 31 ms 31 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 31 ms 31 ms 31 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 173 ms 171 ms 171 ms 202.84.143.190
10 141 ms 142 ms 141 ms 202.84.140.74
11 143 ms 142 ms 144 ms 202.47.216.245
12 169 ms 169 ms 169 ms 202.47.216.250
13 170 ms 170 ms 170 ms unknown.telstraglobal.net [202.127.69.38]
14 170 ms 170 ms 170 ms po110.bs-a.sech-tyo.netarch.akamai.com [72.52.56.192]
15 169 ms 169 ms 169 ms ae120.access-a.sech-tyo.netarch.akamai.com [72.52.56.197]
16 * * * Request timed out.
17 273 ms 273 ms 273 ms a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
18 273 ms 273 ms 273 ms 198.20.192.4
19 272 ms 272 ms 272 ms 198.20.198.110

Trace complete.

Yeah I'm with Leaptel who also use Telstra as their backbone. I find it amusing yours goes adelaide>melbourne>sydney>Japan while us Queenslanders are going Sydney>Melbourne>Adelaide>Perth>HK.

I'll check mine again tonight when I get home from work and see if I'm being sent to japan or hk now.

Seri

SirDopey wrote: »

Seri wrote: »

SirDopey wrote: »

Propagate wrote: »

Any Australians on NBN go Aussie broadband and thank me later. They do not have contention ratio issues so you won't drop bandwidth at peak times.

What's your current in game latency? Have you experienced a surge in latency over the last few weeks? Any chance you could do a tracert to 198.20.198.110 and post it here?

I'm also with Aussie, and we also experienced the latency jump by routing to HK Akamai node. Propagate is referring to the '6pm slowdown' Netflix effect that other RSPs may suffer from - this contention causes packet loss and can cause rubberbanding or outright disconnects where the game world appears to just 'freeze'. I may have 360ms in-game latency (without a VPN) but at least it's consistent with very little spiking.

As ABB use Telstra Global for international transit, the traces should be similar to Telstra. Looking now with the SMW3 cable out, we're being instead pushed to a Tokyo Akamai node?

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 <1 ms 8 ms 7 ms xyz
2 10 ms 10 ms 10 ms xyz.yourdc.adl.aussiebb.net [xyz]
3 10 ms 10 ms 10 ms Bundle-Ether15.fli-edge902.adelaide.telstra.net [110.145.209.37]
4 46 ms 11 ms 11 ms bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
5 19 ms 18 ms 18 ms bundle-ether16.win-core10.melbourne.telstra.net [203.50.6.229]
6 31 ms 31 ms 31 ms bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
7 30 ms 31 ms 31 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 31 ms 31 ms 31 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 173 ms 171 ms 171 ms 202.84.143.190
10 141 ms 142 ms 141 ms 202.84.140.74
11 143 ms 142 ms 144 ms 202.47.216.245
12 169 ms 169 ms 169 ms 202.47.216.250
13 170 ms 170 ms 170 ms unknown.telstraglobal.net [202.127.69.38]
14 170 ms 170 ms 170 ms po110.bs-a.sech-tyo.netarch.akamai.com [72.52.56.192]
15 169 ms 169 ms 169 ms ae120.access-a.sech-tyo.netarch.akamai.com [72.52.56.197]
16 * * * Request timed out.
17 273 ms 273 ms 273 ms a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
18 273 ms 273 ms 273 ms 198.20.192.4
19 272 ms 272 ms 272 ms 198.20.198.110

Trace complete.

Yeah I'm with Leaptel who also use Telstra as their backbone. I find it amusing yours goes adelaide>melbourne>sydney>Japan while us Queenslanders are going Sydney>Melbourne>Adelaide>Perth>HK.

I'll check mine again tonight when I get home from work and see if I'm being sent to japan or hk now.

Mine was also going Perth->HK one or two days ago. I assume this is a recent change due to SMW3.