I can't enter the game. PC-EU

abkam · March 10

After maintenance, I can't enter the game.

I can log into the server.
I see all my characters.
I can select any of them, and after I select one, the game freezes and doesn't let me enter at all.

Is it just me? PC-EU account @CP 2400++

img:

DestroyerPewnack · March 10

Only players who are CP 2399 and below can play.

ZOS_JessicaFolsom · March 10

@abkam could you try completely restarting your game client, log back in, and try again to see if it fixes the issue?

abkam · March 10

ZOS_JessicaFolsom wrote: »

@abkam could you try completely restarting your game client, log back in, and try again to see if it fixes the issue?

I deleted the Elder Scrolls Online folder in my Documents, and everything is working fine now.

Maybe there was some incompatibility with an addon? Not sure... I'll try to figure it out and update my post.

@DestroyerPewnack

ZOS_JessicaFolsom · March 10

abkam wrote: »

I deleted the Elder Scrolls Online folder in my Documents, and everything is working fine now.

Maybe there was some incompatibility with an addon? Not sure... I'll try to figure it out and update my post.

Thanks for letting us know! It's possible - sometimes we do see issues with addons on launch day. What folder did you delete? The addons one?

abkam · March 10

ZOS_JessicaFolsom wrote: »

abkam wrote: »

I deleted the Elder Scrolls Online folder in my Documents, and everything is working fine now.

Maybe there was some incompatibility with an addon? Not sure... I'll try to figure it out and update my post.

Thanks for letting us know! It's possible - sometimes we do see issues with addons on launch day. What folder did you delete? The addons one?

I deleted the Elder Scrolls Online folder in my Documents because I thought it was the best way to check if the problem was with the game or my side.

I deleted the entire folder, and now everything is working fine! (without mods)

ZOS_JessicaFolsom · March 10

abkam wrote: »

I deleted the Elder Scrolls Online folder in my Documents because I thought it was the best way to check if the problem was with the game or my side.

I deleted the entire folder, and now everything is working fine!

Okay that's good. One of our Engineers noted that your user settings file is in that folder, too, so it also could have been something with those. We're glad that worked for you!

ZOS_Icy · March 10

Greetings,

This thread has been moved to the PC Technical Support section, as it is better suited there.

The Elder Scrolls Online Team