The Elder Scrolls Online

Maintenance for the week of July 27:
• NA megaservers for maintenance – July 27, 6:00AM EDT (10:00 UTC) -11:00AM EDT (15:00 UTC)
• EU megaservers for maintenance – July 27, 10:00 UTC (6:00AM EDT) - 15:00 UTC (11:00AM EDT)

I can't enter the game. PC-EU

Leave a Reply
abkam
abkam
✭✭✭
After maintenance, I can't enter the game.

I can log into the server.
I see all my characters.
I can select any of them, and after I select one, the game freezes and doesn't let me enter at all.

Is it just me? PC-EU account @CP 2400++


img:
njbz12s0ucty.jpg
Edited by ZOS_Icy on March 10, 2025 6:17PM
  • DestroyerPewnack
    DestroyerPewnack
    ✭✭✭✭✭
    Only players who are CP 2399 and below can play.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    @abkam could you try completely restarting your game client, log back in, and try again to see if it fixes the issue?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • abkam
    abkam
    ✭✭✭
    ZOS_JessicaFolsom wrote: »
    @abkam could you try completely restarting your game client, log back in, and try again to see if it fixes the issue?

    I deleted the Elder Scrolls Online folder in my Documents, and everything is working fine now.

    Maybe there was some incompatibility with an addon? Not sure... I'll try to figure it out and update my post.



    @DestroyerPewnack
    v67kq4qsk4m4.jpg
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    abkam wrote: »
    I deleted the Elder Scrolls Online folder in my Documents, and everything is working fine now.

    Maybe there was some incompatibility with an addon? Not sure... I'll try to figure it out and update my post.

    Thanks for letting us know! It's possible - sometimes we do see issues with addons on launch day. What folder did you delete? The addons one?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • abkam
    abkam
    ✭✭✭
    ZOS_JessicaFolsom wrote: »
    abkam wrote: »
    I deleted the Elder Scrolls Online folder in my Documents, and everything is working fine now.

    Maybe there was some incompatibility with an addon? Not sure... I'll try to figure it out and update my post.

    Thanks for letting us know! It's possible - sometimes we do see issues with addons on launch day. What folder did you delete? The addons one?

    I deleted the Elder Scrolls Online folder in my Documents because I thought it was the best way to check if the problem was with the game or my side.

    I deleted the entire folder, and now everything is working fine! (without mods)
    Edited by abkam on March 10, 2025 12:18PM
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    abkam wrote: »
    I deleted the Elder Scrolls Online folder in my Documents because I thought it was the best way to check if the problem was with the game or my side.

    I deleted the entire folder, and now everything is working fine!

    Okay that's good. One of our Engineers noted that your user settings file is in that folder, too, so it also could have been something with those. We're glad that worked for you!
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the PC Technical Support section, as it is better suited there.

    The Elder Scrolls Online Team
    Staff Post
Sign In or Register to comment.