Unable to connect to Account System

cathythib · September 2023

Hi! Title says it all! Not able to connect to the Account System section, system tells me "Service Unavailable" in 2 different browsers. This is after yesterday's maintenance and using the website's Knowledge Base section brings up nothing that will work.
Any suggestions??

Danikat · September 2023

If you mean the Account section of the website then I just checked and I was able to log in (using Chrome), so it's not a universal problem. I'm not sure what's going wrong though.

Maybe try deleting cookies on your browser? That often helps with websites not loading properly.

Vanathi · September 2023

I get an error telling me the account page is unavailable please try again later. I can access the store though.

ZOS_Volpe · September 2023

Hi there,

We've gone ahead and moved this thread to a category we think is more suitable for this topic, General Help.

Thanks for your understanding.

ZOS_Kraken · September 2023

@cathythib This issue is known and they are working on a resolution.

Rageypoo · September 2023

I was having a similar issue but it seems that they fixed it.

ZOS_Bill · September 2023

@Rageypoo

Thanks for keeping us updated!