Can't reset my password

TigerSeptim · July 2021

I'm trying to log in to my game account, but whatever I put in, I get the message "Can't reuse an old password." Firefox is no help; it keeps suggesting the exact same password. (Firefox is version 90.0; I'm on Arch Linux.)

I started a new account just to play on my Xbox, but most likely that will also have problems when I try to activate it. [snip]

[edited for bashing]

ZOS_Chiroptera · July 2021

Please check your inbox, we have sent you a message about this issue.

TigerSeptim · July 2021

When you need help, you need help.

DTStormfox · July 2021

You are probably better of posting this question in the General Help section of the Forums because it is an account issue. https://forums.elderscrollsonline.com/en/categories/customer-support-general

ZOS_Chiroptera · July 2021

Hello @TigerSeptim, try the steps in this article.

If the issue persists, please put in an Account Recovery support ticket here.

TigerSeptim · July 2021

I tried the Account Recovery system, but alas I don't know when exactly I created it. The name is the same, TigerSeptim.

ZOS_Chiroptera · July 2021

@TigerSeptim

If you have sent in an account recovery ticket, do you have the ticket number so we can take a look?

TigerSeptim · July 2021

I haven't sent in a ticket, because I don't know when I created my account. You people do; it's in your records.

TigerSeptim · July 2021

I believe I know what's up; Firefox (and myself) have the accounts mixed up.

The Elder Scrolls Online

Can't reset my password

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