Sent a ticket a week ago now and still no response.

Midshieldgard · July 2020

I sent a ticket a week ago now and still no response to my situation! 200712-001122

ZOS_Adrikoth · July 2020

Thanks for providing your ticket number @Midshieldgard

We can confirm that your ticket is in the right place, and a support agent will respond as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please be aware that updating your ticket will put at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.

Midshieldgard · July 2020

ZOS_Adrikoth wrote: »

Thanks for providing your ticket number @Midshieldgard

We can confirm that your ticket is in the right place, and a support agent will respond as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please be aware that updating your ticket will put at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.

Still have yet to get a response to my ticket from two weeks ago now!

Midshieldgard · July 2020

I Mean this is ridiculous and the fact you all don’t notify people that updating the tickets resets your position in the line is a joke..

ZOS_Bill · July 2020

@Midshieldgard

I've sent you a PM with another update regarding your support ticket.