You can open a ticket with customer support so they can look into this issue.
In what category? Feedback/Bug/Purchases?
OK, I tried that, and got a message that I won't get a personal response, which doesn't seem to help with the title question of this thread. What do you conjecture I did wrong?
I spent 50k ap to get the item to make the medallions into the banner I dont want a refund I want the alliances flag not that legion 0 thing can we at least get that