The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of May 6:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – May 6, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· Xbox: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
The connection issues for the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

Access Code not Accepted - Support Needed

Bogo_Rath
Bogo_Rath
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I can log into my account here: https://account.elderscrollsonline.com/users/account
I can log into the forums, but when I try to log into Support, it tells me that it doesn't recognize my IP address.
It sends me a code to my email but when I enter the code, it says Login Failed.

It's hard to request support if I can't log in.
  • Taleof2Cities
    Taleof2Cities
    ✭✭✭✭✭
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    You’ll need to start an Online Support ticket, @Bogo_Rath, for any Access Code issues. Be sure to list the ticket number in your thread here.

    Try using a different browser when logging into the forums (such as Google Chrome or Firefox).

    Edited by Taleof2Cities on May 27, 2019 2:49PM
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  • ZOS_Bill
    ZOS_Bill
    admin
    @Bogo_Rath

    Since you cannot log into the support site directly, you should contact Customer Support by using this form and select the issue, "No longer have access / can't remember email on account." This will prompt you to provide all the information our support agents will need to assist you.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Bogo_Rath
    Bogo_Rath
    ✭✭
    Submitted. Appreciate the guidance.
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  • Bogo_Rath
    Bogo_Rath
    ✭✭
    @ZOS_BillE FYI - no response since I submitted information on the form.
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  • ZOS_Bill
    ZOS_Bill
    admin
    @Bogo_Rath

    Could you post your ticket number here?

    I can check on why you've not gotten a response yet.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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