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Access Code not Accepted - Support Needed

Bogo_Rath
Bogo_Rath
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I can log into my account here: https://account.elderscrollsonline.com/users/account
I can log into the forums, but when I try to log into Support, it tells me that it doesn't recognize my IP address.
It sends me a code to my email but when I enter the code, it says Login Failed.

It's hard to request support if I can't log in.
  • Taleof2Cities
    Taleof2Cities
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    You’ll need to start an Online Support ticket, @Bogo_Rath, for any Access Code issues. Be sure to list the ticket number in your thread here.

    Try using a different browser when logging into the forums (such as Google Chrome or Firefox).

    Edited by Taleof2Cities on May 27, 2019 2:49PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @Bogo_Rath

    Since you cannot log into the support site directly, you should contact Customer Support by using this form and select the issue, "No longer have access / can't remember email on account." This will prompt you to provide all the information our support agents will need to assist you.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Bogo_Rath
    Bogo_Rath
    ✭✭
    Submitted. Appreciate the guidance.
  • Bogo_Rath
    Bogo_Rath
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    @ZOS_BillE FYI - no response since I submitted information on the form.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Bogo_Rath

    Could you post your ticket number here?

    I can check on why you've not gotten a response yet.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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