All my characters are deleted!

Mayrael · October 2016

EU as usual gets fisted and screwed by ZOS. Ty very much...

old_scopie1945 · October 2016

Same here on both servers. Game goes to character creation and both my Adventures Pack and Imperial Upgrade don’t work. This leads me to think that all my Crown Store down loads have been lost. And what about my ESO Plus? Seems that all my records have been lost and I am being treated as a new player. Rebooted my PC and did a repair but no joy.

newtinmpls · October 2016

Blobsky wrote: »

ZOS_GinaBruno wrote: »

Let's try this one step at a time.
Choose EU at the login screen

Close the game and patcher

Wait a couple minutes

Log back in

Check and make sure the Message of the Day references EU

Success?

To shed some light for everyone on how to work it (PLEASE MAKE A STICKY FOR THIS GINA!!)

1) Select Live-EU
2) Wait a few minutes UNTIL THE MESSAGE AT THE BOTTOM SAYS EUROPEAN SERVER
3) Wait a minute more (Occasionally it flicks back)
4) If it stays log in and characters are present

Have fun all and see you there!

Pretty please tell me where the F I'm supposed to be to even SEE "Live-EU"

It is NOT on my launcher.

I don't see any difference when I restart my computer.

lakaisl · October 2016

newtinmpls wrote: »

Blobsky wrote: »

ZOS_GinaBruno wrote: »

Let's try this one step at a time.
Choose EU at the login screen

Close the game and patcher

Wait a couple minutes

Log back in

Check and make sure the Message of the Day references EU

Success?

To shed some light for everyone on how to work it (PLEASE MAKE A STICKY FOR THIS GINA!!)

1) Select Live-EU
2) Wait a few minutes UNTIL THE MESSAGE AT THE BOTTOM SAYS EUROPEAN SERVER
3) Wait a minute more (Occasionally it flicks back)
4) If it stays log in and characters are present

Have fun all and see you there!

Pretty please tell me where the F I'm supposed to be to even SEE "Live-EU"

It is NOT on my launcher.

I don't see any difference when I restart my computer.

U see it when you launch the game

pema · October 2016

it's in the game guys. not the launcher. so click play, then the screen were you put your name and pw there you have the select option

Resfeber · October 2016

pema wrote: »

it's in the game guys. not the launcher. so click play, then the screen were you put your name and pw there you have the select option

You may also want to try closing the game and reopening it. First time I logged in I didn't see Server(Live) on the sidebar. Second time I did.

Red_Melisandre · October 2016

ZOS_GinaBruno wrote: »

XDragonDoomX wrote: »

@ZOS_GinaBruno
Tried that - MOTD still refers to NA server, not EU server

Ok. Try this:

When you click on EU at the login screen, just wait at that screen until you see the MOTD switch to reference EU. When we tried it here, it took about 3-4 minutes.

Let us know if that works?

It works but are we supposed to do this everytime we launch the game?

UrQuan · October 2016

newtinmpls wrote: »

Blobsky wrote: »

ZOS_GinaBruno wrote: »

Let's try this one step at a time.
Choose EU at the login screen

Close the game and patcher

Wait a couple minutes

Log back in

Check and make sure the Message of the Day references EU

Success?

To shed some light for everyone on how to work it (PLEASE MAKE A STICKY FOR THIS GINA!!)

1) Select Live-EU
2) Wait a few minutes UNTIL THE MESSAGE AT THE BOTTOM SAYS EUROPEAN SERVER
3) Wait a minute more (Occasionally it flicks back)
4) If it stays log in and characters are present

Have fun all and see you there!

Pretty please tell me where the F I'm supposed to be to even SEE "Live-EU"

It is NOT on my launcher.

I don't see any difference when I restart my computer.

It's not on the launcher. After you hit play from the launcher when you get to the login screen where you enter your user ID and password there should be something on the left that says SERVER(LIVE). If you click on that it will give you the option of switching to EU.

Whether it actually works for you is another story.

Rexx · October 2016

From what I understand now is that a total player wipe of both US and EU servers are what they had planned. Since you can go anywhere and do anything, all zones are player leveled there is no need for levels any longer. PVP has player leveling so no need for levels there either. Champion points are now just fluff for those of us who are addicted.
There will be a semester long class offered on how to play the game now since there is so much content and so many details on gear, weaps, crafting, play style, dungeons, boss drops, etc. You can now earn a degree on how to play the game.

Beaveri · October 2016

Cannot get my EU characters up and running with any of the hints here. Seems that it is now really the ONE Tamriel (whole world = NA). Thanks ZOS!

old_scopie1945 · October 2016

Seems to work for me now, don't know how though.

ZOS_GinaBruno · October 2016

Red_Melisandre wrote: »

ZOS_GinaBruno wrote: »

XDragonDoomX wrote: »

@ZOS_GinaBruno
Tried that - MOTD still refers to NA server, not EU server

Ok. Try this:

When you click on EU at the login screen, just wait at that screen until you see the MOTD switch to reference EU. When we tried it here, it took about 3-4 minutes.

Let us know if that works?

It works but are we supposed to do this everytime we launch the game?

Not unless you're actively swapping between both servers. Even so, we'll be fixing this so it won't take as long when you do switch servers.

lakaisl · October 2016

I think it has something to do with the maps in My Documents

Ilmarthethief · October 2016

@ZOS_GinaBruno guys do you have a QA department?

Vulnevia · October 2016

I managed to get into the EU server by switching from Live (EU) to Live and back to Live (EU) again.

Maybe someone already gave that advice but can't read the whole thread

Publius_Scipio · October 2016

Is it safe to start downloading update or should I wait? I am NA server guy. These issues only affect EU?

carljokl · October 2016

I suppose when Mannimarco said you would regret setting him free...maybe all the characters have been killed again...and the cycle continues.

Molag Bal: "All your souls are belongs to us!"

driosketch · October 2016

@ZOS_GinaBruno
Can we get a sticky or an announcement to alert EU players of the issue and server select changes. Seeing more and more threads started by confused players.

888and888 · October 2016

888and888 wrote: »

andy_s wrote: »

Close the game, start again, select Live, accept, select Live EU again. Enjoy

That's worked, thanks

Ehm... there is a small issue: I have to do those steps every time I log into the game...

Yumzer · October 2016

ZOS_GinaBruno wrote: »

Red_Melisandre wrote: »

ZOS_GinaBruno wrote: »

XDragonDoomX wrote: »

@ZOS_GinaBruno
Tried that - MOTD still refers to NA server, not EU server

Ok. Try this:

When you click on EU at the login screen, just wait at that screen until you see the MOTD switch to reference EU. When we tried it here, it took about 3-4 minutes.

Let us know if that works?

It works but are we supposed to do this everytime we launch the game?

Not unless you're actively swapping between both servers. Even so, we'll be fixing this so it won't take as long when you do switch servers.

No, I have the problem too. I do not switch between the servers as I have no chars on the NA server. At client startup the menu will show that the EU server is selected BUT the NA MOTD is shown and when I do log in I get the NA server. It can be solved by deleting the usersettings.txt file before EVERY client startup.

Cazzy · October 2016

So, wait, have people actually lost toons or is it just a dodgy server issue?

I_killed_Vivec · October 2016

?

Yumzer wrote: »

ZOS_GinaBruno wrote: »

Red_Melisandre wrote: »

ZOS_GinaBruno wrote: »

XDragonDoomX wrote: »

@ZOS_GinaBruno
Tried that - MOTD still refers to NA server, not EU server

Ok. Try this:

When you click on EU at the login screen, just wait at that screen until you see the MOTD switch to reference EU. When we tried it here, it took about 3-4 minutes.

Let us know if that works?

It works but are we supposed to do this everytime we launch the game?

Not unless you're actively swapping between both servers. Even so, we'll be fixing this so it won't take as long when you do switch servers.

No, I have the problem too. I do not switch between the servers as I have no chars on the NA server. At client startup the menu will show that the EU server is selected BUT the NA MOTD is shown and when I do log in I get the NA server. It can be solved by deleting the usersettings.txt file before EVERY client startup.

That is correct. Every time.

You have to explicitly select live, then select live-eu then wait.

In another thread someone joked about EU players being second class citizens... this isn't helping

UrQuan · October 2016

Cazzy wrote: »

So, wait, have people actually lost toons or is it just a dodgy server issue?

Nobody has lost anything, it's a problem with people not being able to reliably access the EU server instead of the NA server.

Martan · October 2016

Select EU, login.
Logout, and select NA and login again.
Then logout and select EU again and everything is there.

carljokl · October 2016

For some reason I feel a little apprehensive about when this update goes live on the consoles. I am sure I have no reason to worry....probably....

Ilmarthethief · October 2016

I think ZOS should consider changing their outsourcer (I can't believe own team can produce such amounts of bugs). Before its too late.
I suppose you can hire some Eastern European guys instead of Asian (will not tell exact country not to be blamed a rasist). Usually it helps.

Cazzy · October 2016

UrQuan wrote: »

Cazzy wrote: »

So, wait, have people actually lost toons or is it just a dodgy server issue?

Nobody has lost anything, it's a problem with people not being able to reliably access the EU server instead of the NA server.

How strange

I'm waiting before I do any updates. Hopefully it'll be fixed by then

UrQuan · October 2016

carljokl wrote: »

For some reason I feel a little apprehensive about when this update goes live on the consoles. I am sure I have no reason to worry....probably....

This issue shouldn't affect console at all, as it's an issue with the launcher and PC client being changed to allow you to play on either server with only 1 installation. From what I understand console has always been able to play on either server with only 1 installation.

cyberjanet · October 2016

ZOS_GinaBruno wrote: »

Try closing the game completely and logging back in. Are you still running into the issue?

I have done this several times. It works intermittently.

shadowwraith666 · October 2016

is it going to be this chaotic for ps4?... and why didn't you keep the launcher/client part as it was?