Hey there folks,
We believe the issue is related to the usersettings.txt file. Deleting this file will restore all of the game settings to default, and has restored sound to a normal state for a large majority of players.
To do this, head to My Documents\Elder Scrolls Online\live and simply delete the Usersettings.txt file.
If you had any custom settings for the game, specifically in the Video section, you will need to make those changes again. Let us know if this fix doesn't restore the sound to normal. Thanks for your patience!
All sound effects have gone a little weird or are missing - I now have one sound effect that nearly blows the speakers when I sell junk - deleting the usersettings.txt doesn't help.
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- I'm now getting random sound effects when walking/running along - even with the sound settings at minimum I get the speaker splitting sound effect now and again.
Hey everyone,
Thanks for letting us know. Let's see if there are some additional steps we can take.
When some sounds are extremely quiet and others are ear-splitting, it's usually caused by the speaker settings. Specifically, ESO can utilize 5.1 sound, but if you only have two speakers, you'll lose a large majority of the audio except for stuff that happens to your sides.
To check this, right click on the Speaker icon in the system tray on the bottom-right corner of the Windows screen and select Playback Devices. Your default device is indicated with a green check mark. Click it once to select it, then choose Configure to make changes.
This is where it gets a bit tricky. Each audio driver has a different user interface once Configure is selected. You'll want to find a setting for Audio channels and ensure that the sound is set correctly to the amount of speakers you have. If you have two speakers and a sub, you'll want to go with Stereo. 5 speakers, 5.1, 7 speakers, 7.1, etc.
@babylon, for you specifically, since you're getting a weird hiss, if you see any devices in the Playback Devices section that you aren't using, right click them and disable them. If it's later determined that you need it, you can right click in a blank space in the box and choose "Show Disabled Devices" to bring it back.
Let us know the results!