Maintenance for the week of February 23:
· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
ZOS Let us update our method of payment
ebunts14_ESO
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Ok, I go into my account. I need to update the expire date on my bank card. But low and behold there is no option to update. So thinking I was just missing something I checked the knowledge database. Still nothing so I contacted ZOS by e-mail.
Little later, on the same day (who said cs is bad) I get an email response telling me................
You Must First Cancel Your Current Subscription.
What in the hell is this BS? This is 2014 not 1960. Never have I found a site that you cannot update bank card information. Ok, im wrong about that. When the internet first launched everything was new and never done before. But after 2 or 3 decades of internet, there is no reason for this not to be included to your account page.
Again I have the same exact bank, card number, only the expire date is changed.
Little later, on the same day (who said cs is bad) I get an email response telling me................
You Must First Cancel Your Current Subscription.
What in the hell is this BS? This is 2014 not 1960. Never have I found a site that you cannot update bank card information. Ok, im wrong about that. When the internet first launched everything was new and never done before. But after 2 or 3 decades of internet, there is no reason for this not to be included to your account page.
Again I have the same exact bank, card number, only the expire date is changed.
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Auric_ESO✭✭✭✭Jeez. Don't make a mountain out of a molehill. Just cancel it and restart it with the new card. It's not like it's going to affect anything. Are you trying to find something to be mad about?"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba1 -
Fairydragon3✭✭✭✭Jeez. Don't make a mountain out of a molehill. Just cancel it and restart it with the new card. It's not like it's going to affect anything. Are you trying to find something to be mad about?
lol i bet that is how you do it, if you're updating your billing info, you will have to do the whole pre-authorization anyway, so it would be the same thing as canceling and re subbing1 -
ebunts14_ESO✭✭✭Jeez. Don't make a mountain out of a molehill. Just cancel it and restart it with the new card. It's not like it's going to affect anything. Are you trying to find something to be mad about?
And with some of the billing issues Zenimax is having, can you tell me that if I was to cancel my subscription that I wont have no issue?
Sorry but its still the point that you just cannot update the affected information as you can on most all other business sites. And I would not like to take the chance that I will not be able to continue to play.
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I canceled my sub and added new card without any issue, as card expire at end of month.0