Ticket communication stopped
Update 46 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/676209
Maintenance for the week of April 21:
• [IN PROGRESS] PC/Mac: NA and EU megaservers for patch maintenance – April 21, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – April 23, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
· PlayStation®: NA and EU megaservers for patch maintenance – April 23, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] PC/Mac: NA and EU megaservers for patch maintenance – April 21, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – April 23, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
· PlayStation®: NA and EU megaservers for patch maintenance – April 23, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
MissTreated
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I had submitted a ticket and the communication was great, the ticket changes were going to go ahead with my user ID change and now nothing, no one is answering the remaining stages of what I hoped would be an easy resolve.
Just don't understand why everything was going so smooth to the sudden lack of communication. Still no progress and still wondering if my user ID change is going to happen.
Incident: 140530-025733
Just don't understand why everything was going so smooth to the sudden lack of communication. Still no progress and still wondering if my user ID change is going to happen.
Incident: 140530-025733
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Lifacs✭✭✭Same here. I am still waiting on the 5th escalation of my problem to be addressed. How many damn tiers do they have? Still no bank items from the 19th0 -
MissTreated✭✭✭I know it's a minor issue I have and there are far more pressing matters, but to start communication and then stop blows me away0
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harmen_hulsb16_ESOSoul ShrivenI have the same thing with an issue which prevents me from playing for a week now. In the beginning the support was god, but after escalation I didn't hear anything anymore. Not even a message they are working on it or an estimation when they have time for me...0
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Bangstin✭✭✭I know it's a minor issue I have and there are far more pressing matters, but to start communication and then stop blows me away
Usually support in any game is pretty fast with the first post with a pasted response.
Looks better that way when they tracks the response times. Who cares if the answer helps the customer or not
Edited by Bangstin on May 31, 2014 1:09PM0