One is the payment one is a "hold". At least you got the playtime. I didn't and had to buy a game card in the end. Have at least got my money back on my cc now.

It's something to do with the recurring aspect according to my cc company. They really need to add one off purchases for one month/three month/6 month sub's to help those who's payment methods have issues with this. The tight Scot's git in me really objects to not being able to get the discount for longer sub's :P

On the plus side. They do appear to have added 30 days to my account recently. Though whether as a reward for all the hassle I had with this I don't know.

It's the way your bank shows stuff. One will go away - some banks take a few days. It's not ZOS.

Zenimax posted here saying they plan to change the authorisation charge to $1 in the "very near future". Unfortunately that was almost a month ago, but whatevs. Yeah, you will get billed 30/60/180 days + same again as auth fee for 30/60/180 days.

Cancelling or charging back any amount will most likely have your account and/or key terminated. Get with customer support before you do something like that, unless you want to buy another copy of the game and start over.

Hey there, @splarv. When a player sets up a new subscription or changes their payment method for a subscription, our system will perform an authorization check that will appear as a charge of up to one dollar in the player's local currency (one pound in Great Britain, one euro in Europe, etc.) This is done to ensure the payment method is valid.

Before Wednesday evening, the pre-authorization amount was for the full cost of the subscription. As stated above, we've now lowered the pre-authorization charge to $1.

Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.

ZOS_TristanK wrote: »

Hey there, @splarv. When a player sets up a new subscription or changes their payment method for a subscription, our system will perform an authorization check that will appear as a charge of up to one dollar in the player's local currency (one pound in Great Britain, one euro in Europe, etc.) This is done to ensure the payment method is valid.

Before Wednesday evening, the pre-authorization amount was for the full cost of the subscription. As stated above, we've now lowered the pre-authorization charge to $1.

Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.

@ZOS_TristanK‌ Yea that's a load. Definitely has not been lowered yet.

@ZOS_TristanK‌ well, considering this was posted Friday morning, and you're claiming the charge was lowered Wednesday, we seem to have a discrepancy in the facts here.

For the sake of ensuring your system works, @splarv‌ when did you renew your sub?

Niliu wrote: »

For the sake of ensuring your system works, @splarv‌ when did you renew your sub?

27.05.2014

ZOS_TristanK wrote: »

Hey there, @splarv. When a player sets up a new subscription or changes their payment method for a subscription, our system will perform an authorization check that will appear as a charge of up to one dollar in the player's local currency (one pound in Great Britain, one euro in Europe, etc.) This is done to ensure the payment method is valid.

Before Wednesday evening, the pre-authorization amount was for the full cost of the subscription. As stated above, we've now lowered the pre-authorization charge to $1.

Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.

Vary from bank to bank? I'm at 50 days with 77.94 still being held. Can not describe the level of pissed off. And yes, I have filed tickets. Have 18 correspondences with customer service and a 40 minute phone call(they called me) to my credit with still no resolution other than "sorry"

Dominoid wrote: »

It's the way your bank shows stuff. One will go away - some banks take a few days. It's not ZOS.

It IS ZoS, they put a double amount on hold, they have apologized repeatedly in the past month for their policy & have promised to review it's "holding funds" procedure.

Not your banks fault in the least. It's ZoS's F'd up business practices.

I know how banks work , it has nothing to do with them .. it's zos .. they can tell w/e they want, it's a lie , it's not the bank .. they have no justification for holding my money . Zero. They didn't have my acceptance nor was i informed nor is it shown in the subscription. They used my billing information to take founds from me without my approval. I wasn't notified in any way.

Rhoric wrote: »

ZOS sets how much for the pre auth, your bank sets how long it is held if the merchant doesn't claim it. Most places do this with pre auths. If you don't like it then you should get rid of your CC.

Yeah, but most pre auths don't take a full second charge on hold for weeks. It's usually a dollar or so and lasts like, a day or whatever.

I wouldn't stop using my credit card just because ZoS hasn't streamlined their billing yet. ZoS is an exception; most of is have successfully used out cards in other situations and full well can take care of our business. It isn't user error when it's one company causing problems.

No. The bank sets how long the pre auth lasts. Mine is 2 weeks. Others is a couple days. Some take 30 days and others even longer.

You don't understand , i have the sum for 2 more months on hold .. the amount it's not a few dollars or euro, it's 25 euro that were taken from my bank account and put on hold. This is separate from the month i payed. I payed12.99 euro and then they took 25 more euro to keep them for more then 1 month as what guarantee ?
You act like all the other mmo's you subscribed did the same. Are the allowed to borrow money form my account whenever they want? They have no reason to hold my 25 euro for 1 month.