can't login to the game and no answer from customer support!!!!

DivZero · May 2014

michaelgoodmichael wrote: »

apantoliani wrote: »

That's how I knew I was screwed, my original ticket was escalated immediately without me having to answer with 'none of this works' first.

Wow. At least you got upgraded that much quicker

that escalated quickly

aesara · May 2014

aesara wrote: »

I'll just go ahead and add myself to the list. I started experiencing the timeout>301>timeout>301... issue around 11:30pm or so PST on 5/23 after having to force the game to close due to the infinite load screen issue shown in this thread: http://forums.elderscrollsonline.com/discussion/100580/very-weird-loading-screen-issue-after-patch-video . I submitted a ticket and did receive a response that my character had been sent to another location so I shouldn't still be in a loop.

My boyfriend is still able to log in on the same network. I am even using a different network now and still experiencing the same issue.

Question Reference # 140524-002294

Edit: Thought I'd add that I do not have and never did have any add-ons.

I'm glad some of you are getting in but I'm back to say... I still can't. How has there seriously been no status update at all, or at least an acknowledgement that the users are not causing this?

theStrict9 · May 2014

That's probably true, but after a point you would think that they'd want to inform people that this is a known issue so that they don't have a endless pile of duplicate tickets. It took me 12 hours to get a response, and I haven't heard anything back for at least 20 hours since my response yesterday.

It's inefficient to address this problem one ticket at a time.

Alainternaute · May 2014

So there is nothing to do on client side, meanwhile let's play other mmo as SWTOR, The Secret World, WOW...

Banumu · May 2014

Alainternaute wrote: »

So there is nothing to do on client side, meanwhile let's play other mmo as SWTOR, The Secret World, WOW...

No, I will not. I want real answers and to be able to play this. Being in the dark from 5-22 does not make me want to go play another MMO. If I were to play another mmo I would be just giving up, and I'm not a quiter.

Demaniak · May 2014

BlueAvenger wrote: »

I got a reply

This is the response from them:

"However unfortunately, we are unable to accept unsolicited ideas regarding The Elder Scrolls Online. This is for legal reasons. But we are very grateful for feedback and suggestions any players may have."

-.-

More picturesque version of their reply(just so ppl can understand how stupid this answer is):
Airplane from "x airlines" is crashing, there is a plane enginier who can fix it but he works for "y airlines"...soooo "x airlines" would rather let their plane crash, then let the "y guy" fix it??? this was just more picturesque vision of the previous post, but u get my point...

theStrict9 · May 2014

If you haven't tried it yet, get four blood red candles, a human skull, a dagger, and a brazier and position them in a ritualistic manner around your computer...

jazon1972_ESO · May 2014

theStrict9 wrote: »

That's probably true, but after a point you would think that they'd want to inform people that this is a known issue so that they don't have a endless pile of duplicate tickets. It took me 12 hours to get a response, and I haven't heard anything back for at least 20 hours since my response yesterday.

It's inefficient to address this problem one ticket at a time.

looks like it was finally acknowledged as a problem and at the top of there list at least, i haven't been able to play since thursday night=/

http://forums.elderscrollsonline.com/discussion/102794/fixes-in-progress-patch-1-1-2#latest

brandon · May 2014

Bookwyrm wrote: »

Il_Palazzo wrote: »

I am just curious if they are really investigating or just copy-pasting the standard procedures for broken clients.
Refreshing this thread just increases my frustration and hopelessness.

Wondering the same question. Definitely seems copy-and-paste to me. Both my ticket responses have been very general "do these 100 things" instructions.

Add me to the list of people with the same copy and paste response. I just can not believe how inept these people are. We pay for this game and they sit on their ass putting in the same response every time, its rather insulting to be honest. Meanwhile I see them closing threads left and right but they refuse to answer their customers questions personally. I love elder scrolls but I really don't care that you won't give my info to a dwemer automaton. What I do care about is that I can't play your broken game and you don't even bother saying when a fix will be released.

DivZero · May 2014

theStrict9 wrote: »

If you haven't tried it yet, get four blood red candles, a human skull, a dagger, and a brazier and position them in a ritualistic manner around your computer...

Just opened and shut the doors of my car.Just to be sure.
And you haven't seen the goat. There was no goat.

brandon · May 2014

Demaniak wrote: »

BlueAvenger wrote: »

I got a reply

This is the response from them:

"However unfortunately, we are unable to accept unsolicited ideas regarding The Elder Scrolls Online. This is for legal reasons. But we are very grateful for feedback and suggestions any players may have."

-.-

More picturesque version of their reply(just so ppl can understand how stupid this answer is):
Airplane from "x airlines" is crashing, there is a plane enginier who can fix it but he works for "y airlines"...soooo "x airlines" would rather let their plane crash, then let the "y guy" fix it??? this was just more picturesque vision of the previous post, but u get my point...

@Demaniak
goes to show you how stupid they are.

theStrict9 · May 2014

Just opened and shut the doors of my car.Just to be sure.
And you haven't seen the goat. There was no goat.

Laughed so hard I kicked over my brazier and knocked ashes all over my keyboard because of you. Now I'll need to perform a keyboard cleansing ritual!

BTW: Does anyone know any good keyboard cleansing rituals?

Nevermind. I don't want to know.

CredibilityProblem · May 2014

Ok guys, come on... I've been unable to play for about 46 hours now, and would really like to feed my horse, but let's not get personal with the insults... The devs are people too, and don't want this to be happening. It is frustrating, and players always have the right to quit or request free time (be it granted or not), but let's keep it civil.

Please :-)

Edit: Has anyone tried the black sacrament and requested the bug to be assassinated?

Sieghart · May 2014

looks like they realised a server reset was needed. the message is now in red up top. Still going to have to wait for it though and hope that does the trick

theStrict9 · May 2014

Edit: Has anyone tried the black sacrament and requested the bug to be assassinated?

Apparently the Dark Brotherhood doesn't take contracts on holiday weekends.

Banumu · May 2014

Sieghart wrote: »

looks like they realised a server reset was needed. the message is now in red up top. Still going to have to wait for it though and hope that does the trick

Not seeing any notices, I haven't seen a notice since the VRmob fix patch then I haven't seen any since.

mfischer303b14_ESO · May 2014

I also am unable to log in, was in game playing, game crashed last night and have been unable to log in since, tried the edit host file fix it did nothing for me.

jazon1972_ESO · May 2014

Sieghart wrote: »

looks like they realised a server reset was needed. the message is now in red up top. Still going to have to wait for it though and hope that does the trick

i had just suggested they tried that 5 minutes ago as the problem is obviously server side and not on our end..hope it works made vet rank 1 Thursday night haven't gotten to play since and busted butt most the week to get to vet to try the new content when it came out lol.

CredibilityProblem · May 2014

Banumu wrote: »

Sieghart wrote: »

looks like they realised a server reset was needed. the message is now in red up top. Still going to have to wait for it though and hope that does the trick

Not seeing any notices, I haven't seen a notice since the VRmob fix patch then I haven't seen any since.

It's at the top of this page, just spotted it myself thanks to @Banumu! Fingers crossed it fixes it, and it doesn't happen again!

theStrict9 · May 2014

mfischer303b14_ESO wrote: »

I also am unable to log in, was in game playing, game crashed last night and have been unable to log in since, tried the edit host file fix it did nothing for me.

It's a server issue. You need to at least offer your soul to a daedric prince in exchange for a server reboot to get back into the game. It's common knowledge.

TroodonsBite · May 2014

I got a reply asking for my ISP, at least I got a reply, I just don't think that's the issue.
There is a note saying server reboot tomorrow oh man I hope it works.

And I really want to check if I can login but I'm downloading on the EU server to see if it'll help. Ack!

Snowstrider · May 2014

We should all get a free Guar mount after this..

TroodonsBite · May 2014

Snowstrider wrote: »

We should all get a free Guar mount after this..

I want a little bantam guar pet

michaelgoodmichael · May 2014

Pony guar FTW

Banumu · May 2014

OK tried a different browser where I'm not logged in to the forums and can see it now

We'll be performing a server reboot maintenance the morning of 5/26. Maintenance duration ETA is one hour. The European maintenance will be at 8AM CEST. The North American maintenance will be at 3AM EDT.

Monday morning huh? Why not now? So basically another day offline just to see if it will work? Bah.....
it's a start i guess.....

Snowstrider · May 2014

And after the server reboot we will all lose our characters

xherics · May 2014

Monday morning at 9AM CEST approx for one hour. We all know, that is will be more hours... So, basically we can try to log approx at 1PM cest tomorrow...

Banumu · May 2014

Snowstrider wrote: »

And after the server reboot we will all lose our characters

Wooohoo and be thanked for our patience!

netsike · May 2014

Seriously? Server restart tomorrow and not now or yesterday or before???????

TroodonsBite · May 2014

.

Snowstrider wrote: »

And after the server reboot we will all lose our characters

At this point I don't even care. I just wanna log in