Game Crashing (unknown error occurred)

Ichthus · May 2014

My game continues to crash to the login screen with the error message saying "An unknown error has occurred."

I'm currently leveling in the Alik'r Desert and this happens in solo dungeons throughout the instance and also just walking around, so I'm not sure if it's secluded to just one instance. Any help would be appreciated!

Sihnfahl · May 2014

Lower your screen resolution, kill the local variables file and check your event log (application).

Ichthus · May 2014

Can you explain how I can check my event log, please?

Tarwin · May 2014

Try removing addons manually as well

Ichthus · May 2014

I've done all of the above and the problem still exists.

Ichthus · May 2014

Any other suggestions to what the problem could be?

Ichthus · May 2014

Would like to bump to see if anyone has an idea of the problem.

Bangstin · May 2014

I would like to suggest that you would tried repairing your client but i'm hesitant since it's been known to download the entire game again sometimes.

Pyr0xyrecuprotite · May 2014

there is apparently a known massive memory leak in the 1.1.2 version, which causes the game to crash (normally no error message) for many people, sometimes within half an hour or so of gameplay. 1-2 hours probably means you have 4GB of memory and your system lasts longer before the leak crashes it.
This issue has been identified and is being worked on by Zenimax.

Ichthus · May 2014

Thanks for all the input!

So is a temporary fix, just restarting you PC before starting the game client again? Until it starts again anyway?

gamergirlJ · May 2014

So the problem I'm having is that I can log into the Character screen with no problems, but cannot log into any of my characters, I have relogged in about 15 times now and am seriously frustrated, any ideas on this one? Or is it the same issues?

DethDave · May 2014

Even after I log in I can't play the damn game. Locks up,Takes me back to sign in screen or worse,Disables my wifi connection, Repaired,Disabled add on's, Second day with this crap. They better not be charging me for game time for a game I cannot play

DrywFiltiarn · May 2014

gamergirlJ wrote: »

So the problem I'm having is that I can log into the Character screen with no problems, but cannot log into any of my characters, I have relogged in about 15 times now and am seriously frustrated, any ideas on this one? Or is it the same issues?

It can be anything from an unstable network/internet connection to problems on their end with the server. The only situation I've gotten the "Unknown error" message disconnecting me was if my network connection would fail. It was the only circumstance that would trigger it.

Fairydragon3 · May 2014

davidbarryb16_ESO wrote: »

there is apparently a known massive memory leak in the 1.1.2 version, which causes the game to crash (normally no error message) for many people, sometimes within half an hour or so of gameplay. 1-2 hours probably means you have 4GB of memory and your system lasts longer before the leak crashes it.
This issue has been identified and is being worked on by Zenimax.

i have 16gb of ram, still happens within the 1-2 hour time frame

DrywFiltiarn · May 2014

The fact that you got 16GB of ram doesn't make a difference to 4GB I guess. They're probably hitting the old 4GB (32bit) memory limit due to the way they've written their code, if they weren't breaking on that 4GB limit, it propably would indeed start to crash when you would reach the limit of your 16GB of memory.
Although it's annoying that it's crashing at 4GB after 1-2 hours, I think it's good that you don't get to get the full 16GB filled with junk before it crashes.

Ichthus · May 2014

Thanks for all the input everyone.
I've been doing some talking and looking around and talking to some friends and the only thing that is temporarily fixing the issue, for me, is restarting my PC and rebooting my modem/router. I was able to play a solid 2 more hours before I had to go and stopped playing, which was way better than the 5-15min intervals when the scenario started. I definitely think I'm a victim of the memory leak issue though.