Account has been banned for over a week now with ZERO explanation

BXR_Lonestar · August 2

My account has been banned for the third time, and as a result, it says that it is permanently deactivated. I've submitted two tickets, and have received no response or explanation as to why this occurred.

This is really unacceptable because the last ban that I had was a 3 day ban, and again, I did not receive any explanation as to why the second ban occurred before the ban was up, which denied me any meaningful right to appeal that ban, and thus, when this ban occurred - again without explanation, it resulted in the permanent ban.

Can someone please message me and explain the reason for the ban so that I can begin the appeals process?

Also, can we please not ban any other accounts without any human interaction or involvement? It is unacceptable for a paid-for game (and especially those of us who pay the monthly subscription) account to be deactivated without notice, without explanation, and apparently, without any human involvement.

DrGIggles80 · August 4

@ZOS_Kevin can you help this guy out. I can't see how it's ok to ban a player with zero reason as to why and no response at all for him to appeal the decision.

ZOS_Kevin · August 4

@BXR_Lonestar do you have a ticket number for me to reference when going to customer service?

BXR_Lonestar · August 5

@ZOS_Kevin, no I didn't think to screenshot the ticket number when I submitted my ticket. I'm happy to submit another ticket and post the ticket reference number for you.

BXR_Lonestar · August 6

@ZOS_Kevin

I submitted a new ticket last night and the ticket number is 260806-000179. There were prior tickets submitted as well, and all relate to this particular issue.

I appreciate you looking into this matter, and thank you @DrGIggles80 for drawing attention to this.

SilverBride · August 6

Every time a new ticket is submitted it starts the process over again from scratch. Do not submit any more tickets.