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Account Banned | Ticket Update | Ticket # 260519-002865
johngonzo
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I had an issue with duplicate charges on my statement, and had my card company dispute the duplicate charges. I got a message from my card company saying they were successfully disputed. The next day my ESO account was banned. I'm not sure what my card company did, but I wasn't trying to do anything fraudulent. I was planning on continuing my ESO subscription. I am just trying to get an update on the ticket since I can't get into my ESO account. Again, the ticket number is 260519-002865.
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ZOS_CouchTatoadmin@johngonzo
Your ticket is active and awaiting review. Our queues are a bit busy currently, so there may be a little longer of a wait than the standard 24-72 hours. You should be hearing back within a few days, however.2 -
johngonzo✭✭@ZOS_CouchTato
Any updates on my ticket? It's been almost another week now, and I haven't seen any updates come my way. Thanks again for checking this out.0 -
ZOS_CouchTatoadmin@ZOS_CouchTato
Any updates on my ticket? It's been almost another week now, and I haven't seen any updates come my way. Thanks again for checking this out.
It's still active. Appears to have been moved to a more specialized queue for your issue.2