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Waiting on an agent

lelundra2
lelundra2
Soul Shriven
How long is the approximate length of time that you would need to wait on an agent.
My ticket was answered and I responded back with the requested information and after my response back the ticket was then escalated and is now waiting on an agent again. I don’t want the ticket to disappear into the void. This issue is a serious issue and my guildies have said they have never heard of a house and all its contents to go missing, this happened to my just after my eso plus messed up and was then fixed.
  • Bguk
    Bguk
    ✭✭✭✭
    You should include your ticket number in the post so they can investigate.
  • lelundra2
    lelundra2
    Soul Shriven
    Ticket # 260502-001687
  • ZOS_CouchTato
    @lelundra2

    Typical wait time is 24-72 hours. However, your ticket has been moved to a smaller, more specialized team, so wait times can vary more in these cases.
    Staff Post
  • Evro101
    Evro101
    ✭✭
    Yeah mine has been waiting on agent for almost a week now so....
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