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Jubilee confetti packs missing, but says I have 18?

lizzysemailb14_ESO
My Jubilee confetti packs are nowhere, but it says I have 18 somewhere? Not in my inventory, not redeemed, and not in my bank. When I go to buy more from the NPC it has the bag icon with 18 next to it, so that's how I know I 'have them'.

I was clicking around in my items, and I thought I redeemed them, but maybe I did something else to them?
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