Maintenance for the week of June 8:
• NA megaservers for maintenance – June 12, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• EU megaservers for maintenance – June 12, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT) https://forums.elderscrollsonline.com/en/discussion/693945/
My response to you was "I have reviewed the ticket and it is currently still active and awaiting an agent. We typically ask that users wait 24-72 hours for a response."
Gifting issues I understand are frustrating, however with these typically it is best to wait a while and try again.