Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
My response to you was "I have reviewed the ticket and it is currently still active and awaiting an agent. We typically ask that users wait 24-72 hours for a response."
Gifting issues I understand are frustrating, however with these typically it is best to wait a while and try again.