Save Error on PS

ESYLD · July 23

ZOS_Kevin wrote: »

ESYLD wrote: »

Today's patch did not fix the Save Error, even though Notes say they fixed it.

Has anything changed, or is it the same issue you are running into?

Nothing has changed, unfortunately. The error persists.

allochthons · July 23

fizl101 wrote: »

Not yet i was rushing into a game, but it shouldnt have degraded because of the patch

Totally agree. I didn't mean to imply otherwise.

Bumping Console Add-On Setups (Tested - No Save Errors) and raystormusa's amazing work there.

Unrelated to Fizl101:
The level of frustration in many of my guild mates is high. Many are simply not using add-ins, and a few are just using 1 or 2.
I have 17 installed, but only about half enabled at any one time. And I'm very happy with them. But the amount of work I put into getting this setup was pretty intense. 10s of hours. And now I'm the go-to person in my guilds for trouble-shooting and questions.
I'm happy to do that. But I shouldn't have to.

Bodolphin · July 23

Absolutely no change after patch. Added another add-on and BANG auto-save error. Only thing I have not tried is a back to base setup, no add-ons and clean save file then re-add all my add-ons again and see if that makes a difference. But at that point I feel I should be salaried as a tester.

ZOS_Kevin · July 23

allochthons wrote: »

fizl101 wrote: »

Same for me too, but even what was previously stable now gives errors

Did you download a clean/stable version of your save data off the cloud? Once I uninstalled the new add-on, and overwrite my local save file with the cloud version, the error went away and I'm at pre-maintenance stability with my setup.

HI all, if you could try this, that would be helpful. If you are still encountering the issue after a clean install of the mod, that is additional information I can pass on to the dev team when escalating this. If it does work, I can update the patch note to highlight needing a clean addon install.

allochthons · July 23

There's a weird edge-case there, @ZOS_Kevin
I have two Playstation accounts, Allochthons and AllochthonPlays (AP).
Allochthons has PS+ and ESO+. AllochthonPlays has neither.

AP can still play ESO despite not having PS+, but doesn't have access to cloud storage. When I go into the screen to access it, Playstation pops up the "Buy PS+!" screen.

So AP can't download the cloud file to overwrite the local file.
Which is why I've said here that I always do add-on maintenance on my main account, Allochthons.

raystormusa · July 23

ZOS_Kevin wrote: »

HI all, if you could try this, that would be helpful. If you are still encountering the issue after a clean install of the mod, that is additional information I can pass on to the dev team when escalating this. If it does work, I can update the patch note to highlight needing a clean addon install.

Thank you for putting in the resources to look at this.

Existing (unchanged) stable Add-On setups / builds still behaving the same after today’s Inc 2 Update. Some random Save Errors after an hour or so of playing & switching characters / accounts on stable setup / builds. All resolved upon Close Game and restarting, didnt need to delete or restore the Save File. Yesterday and day before, I had 2 instances of Add-On auto-uninstalls upon switching accounts prior Inc 2 Update, will observe again behavior post-Update.

Will do some tests on clean mod installs and report back in a few days.

ZOS_Kevin · July 23

Okay, checked in with the team and I think this was my error. They added logging in this update to better track the issue, since they are having trouble reproducing the issue internally. So the error is on my end. Will correct that in the patch notes now. Sorry for the confusion and thank you for escalating this.

Bodolphin · July 23

Correction it is worse. my previously stable setup is now unstable - even when restarting from a good cloud save file. Getting a little irate now.

Swift_Reason · July 24

msetten wrote: »

I have found a workaround for the Save Error problem. But it is going to take a lot of work. This is the process:

PRELIMINARY PROCEDURE
1. Delete all the add-ons you have installed. Really, all of them and don't forget the libraries that me be left behind.
2. Close Elder Scrolls Online (really close it, so if you are in the game, use the PS button (single press) then go in the bar to the game select it and choose close game.
3. Go to the Playstation Settings - Saved Data and Game/App Settings.
4. Select the Upload - Delete option
5. Delete the local saved data from Elder Scrolls Online
6. Go back one page
7. Go to the Automatic upload option
8. If you have auto upload turned on, make sure you disable it for Elder Scrolls Online (if at first you don't see the list, turn auto save fully off and back on, and then you see the list where you can deactivate auto upload on a per game basis)
9. Start Elder Scrolls Online. You will first have to do all kinds of Elder Scrolls Online screen settings as those were also stored in the local save game. (Note, I have noted that if you select your server (NA or EU), it doesn't always take the right one at first, so after selecting that, you can choose it again, so switch to the other server and then back to the one you want)
10. Login with a character and first go to Options and set every base-game setting the way you want it as some settings have been reset due to deleting the save game file.
11. Logout
12. Close Elder Scrolls Online (same as in step 2)
13. Go to Playstation settings - Saved Data and Game/App Settings
14. Go to the Upload - Delete option
15. Now upload the local save game to the Playstation Cloud (overwrite the file that may be already there)

INSTALLING ADD-ONS
1. Start up Elder Scrolls Online
2. In the character selection screen, press triangle for options then go to Add-ons. Install one and only one add-on (it may also automatically install some libraries, but that is okay)
3. Login with a character
4. Change the settings for the just installed add-on the way you want it set-up (if it has settings on a per character basis, you can also do that in one-go or decide to be safe and upload the changed settings after each character if the Save Error did not occur)
5. When you have set the add-on up and so far haven't encountered the save error, Logout Out (this forces the game to save all settings)
6. Wait a few seconds. If the Save Error doesn't show up continue with the next step. If the Save Error did show up, follow the steps below under Save Error Occurred.
7. To be completely sure: close the game, start it again, load a character and check if the settings you made have actually been saved. If not, treat it is if a Save Error has occurred.
8. Fully close the game again (same as before)
9. Go to Playstation settings - Saved Data and Game/App Settings
10. Go to the Upload - Delete option
11. Now upload the local save game to the Playstation Cloud (overwrite the file that is already there)
12. Repeat this from step one of the Installing Add-Ons section for each add-on you want.

SAVE ERROR OCCURRED
1. Uninstalled the last installed add-on(s) where the Save Error occurred after setting it up.
2. Fully close Elder Scrolls Online
3. Go to Playstation settings - Saved Data and Game/App Settings
4. Go the download section
5. Now download the save game from the Playstation Cloud to your local PS5 (overwrite the file that is already there)
6. Now go back with the Installing Add-Ons sections to reinstall the add-on and set it up again.

SOME NOTES
Basically, it all comes down to when everything went fine after installing a new add-on and setting it up, logout to force the game to save the settings in the save game file. If the Save Error does not show up, copy the save game to the cloud as a backup of a situation where the save game file isn't corrupted.

If at a later stage, you make any changes to an add-on or base-game setting and you don't get the Save Error after loggin out, upload the save game file to the cloud.

Every time you do get the Save Game Error, close the game and download the save game file from the cloud, restoring the settings to the situation where the error didn't occur and the save game file is not corrupt. If the Save Game Error occurred after installing a new add-on, first delete that add-on before downloading the save game from the cloud.

I am not sure yet how it will go when the Save Error pops-up after installing an add-on update. Not sure if it is just a matter of downloading the previous save-game file or if if will be necessary to delete the add-on first. I'll let you know if every get into this situation (but I hope not)

I hope this is of some help to everyone who experiences the Save Error.

P.S one additional warning: don't think too soon that everything works fine after installing an add-on and setting it up. I had the bad fortune that the last add-on I installed seemed to not give the error, so I uploaded the save-game file only to discover a few minutes later that it hadn't save the settings after all. So, I inserted a step in the prodedure.

This method worked for me.

msetten · July 24

@ZOS_Kevin The issue with the Save Error has certainly not been fixed.

To test it out, I deleted all add-ons (and when deleting made sure that the checkbox Delete Saved Variables was checked), then deleted the save-game file in the playstation setting and from the cloud. I then rebooted my PSN in safe mode and did a database rebuild. After that I restarted my PS5 Pro and after having to answer some PS setup questions, started Elder Scrolls Online. I set up the settings that are in the game itself the way I wanted and exited the game. I then copied the savegame file to the cloud.

I then installed add-ons one at a time, setting it up, testing it on a few characters (so I logged out a few times) and when the save error did not occur I upload the savegame to the cloud.

This went well for a time. But then I installed an add-on (HarvestMap) and the Save Error popped up again. So I removed that last installed add-on and downloaded the savegame file from icloud. When back in the game, tested it on a few characters. No error.

I then installed a different add-on (a simple one without any settings, ie Murfs Treasures). All went well on a few characters, so I exited the game and copied savegame file to the cloud.

Then I installed another add-on (another simple one without any settings, ie Murfs Skyshards) and the Save Error occurred again. So I removed that add-on, quit the game, download the savegame file from the cloud and started the game again. Tested it on a character and within a couple of seconds got the Save Game error.

So, even though I tested it on several characters after the Murf's Treasures add-on was installed, at first all was well. After having installed the Murf's Skyshard add-on and getting the Save Error and restoring everything to the situation that didn't give the Save Error (with Murf's Treasures being the last installed addon), it suddenly did start giving the Save Error. So the exact same situation that didn't give the error before, does give it again.

Conclusion: even though the patch notes of the last patch did mention that save issues where fixed, it most definitely isn't fixed.
(And other 3 hours wasted ;-))

allochthons · July 24

msetten wrote: »

I then installed a different add-on (a simple one without any settings, ie Murfs Treasures). All went well on a few characters, so I exited the game and copied savegame file to the cloud.

Then I installed another add-on (another simple one without any settings, ie Murfs Skyshards) and the Save Error occurred again. So I removed that add-on, quit the game, download the savegame file from the cloud and started the game again. Tested it on a character and within a couple of seconds got the Save Game error.

So, even though I tested it on several characters after the Murf's Treasures add-on was installed, at first all was well. After having installed the Murf's Skyshard add-on and getting the Save Error and restoring everything to the situation that didn't give the Save Error (with Murf's Treasures being the last installed addon), it suddenly did start giving the Save Error. So the exact same situation that didn't give the error before, does give it again.

This has happened to a few guildies as well. They've downloaded what they thought was a known-good save from the cloud, and got the error. When is a save-file reliable enough to save to the cloud? We don't know that anymore, after this patch.

Xaegoth · July 24

This is frustrating.

I used to get the error trying out new addons......but I learned my lesson there.

So after many hours I got my addons stable and have played for like a month without ANY save error.

Well, today I had two UPDATES (not even new addons) and of course, return of the save error.

One of the main reasons I came to console was addons and they just aren't stable...

I dont have the time or desire to go one by one reinstalling the game, then the addons, then all the settings.

So guess I am done with ESO until they have fixed this issue....

Bodolphin · July 24

After my stable set of add-ons save file failed I tried a clean reinstall of the entire set and it is no longer stable.

I'm surprised that this cannot be reproduced. Many of us hit this issue on day one. There should be use cases for multiple add-ons being added simply to test the 100Mb limit if nothing else. Presumably the characteristics of the dummy add-ons do not reflect real add-on especially in relation to the save file?

Xaegoth · July 24

Bodolphin wrote: »

After my stable set of add-ons save file failed I tried a clean reinstall of the entire set and it is no longer stable.

Yeah, my install was stable for over a month.

Simply UPDATED an addon today that has caused the save error issue.

So until they fix this, there really isnt a safe addon?

festegios · July 24

same issue, more often.

redlink1979 · July 26

I'm now getting the issue more often.
After starting to get the error I've disabled 2 add-ons, the ones that "triggered" the error message because they were the last ones I've onstalled.

This is what usually happens in-game:
I don't get any errors while in the 1st server I login into. But once I switched server the error popped while I was leaving/backing men, leaving the map or after travelling.

It also happened to me while in the server selection screen and if the error pops out in the server screen selection this happens:
- Saying "Yes" will crash the game as it enters an endless loading screen.
- Saying "No" the game loads normally but all settings previously saved will be reseted.

Atm I'm fixing/avoiding this by closing the game on PS hub.

xBones91x · July 30

Yup I followed the steps mentioned in a previous post, it worked for a bit now it’s save error all over again. We shouldn’t need to delete our saves every time we want to play the game. It’s getting ridiculous now..

Hotdog_23 · July 31

No change in save errors for me. Keep happening all the time no matter what I do and try. Every time I start to play a new session, I have to completely close the game down now and start the game fresh. I used to be able to start the game without completely closing the game but not anymore, I just get stuck, and the game will never load unless I completely close the game and start it new. Thankfully I don't have to restart my PS5 pro each time.

Stay safe

raystormusa · August 2

Market Tracker v2.1.2 seems to be a consistent cause of the Save Error.

Steps to replicate error (PS5):
1. Restore a clean Save File from PS cloud, or delete local Save File and restart game.
2. Accept Add-On EULA, Enable only Market Tracker v2.1.2 and all required dependencies (Market Tracker Data Loader, LibText), and nothing else.
3. Load any character.
4. Force-trigger Auto Save by Enter-Exit two times via any sub-Options page (Video, Audio, etc), or if force-trigger fails (false save success), wait a few seconds for the Save Error to appear.

Solution:
1. Disable this Add-On to avoid it, or
2. Enable this Add-On, but upon getting the Save Error message, choose (O) No to stop attempts to Auto Save and continue playing without saves. (game is still functional, with settings fixed as per the last error-free save. Difference in that new settings will not be saved).

Bodolphin · August 2

Thanks @raystormusa I have also tried it as the only installed add-on and yes it triggers the autosave error. However previous versions did not apparently have this behaviour and I have not confirmed whether the autosave error can be triggered by other combinations excluding the MT.

I had noticed that MT now says "loading from cache" when you change characters which I do not recall in previous versions. It may be that the cache is issue. As I understand it add-ons cannot write local files on the console so the cache would have to be held in memory or more likely as account variable structures which are saved by the autosave.

Bodolphin · August 2

MT not the only culprit for the autosave error. Large sets of add-ons excluding MT still generating the error even when substantially below the 100Mb memory limit.

raystormusa · August 3

Minor update: (dependency) Market Tracker - Data Loader v1.1.0, updated August 2.

No change to save error behavior, error persists.

Bodolphin · August 6

Ok returning to the idea of how much (heavy) a configuration is for an add-on it's not as clear cut as just adding up the number of configurable items an add-on has listed. Some add-ons are multiplying this by the number of characters within the account. The Rare Fish Tracker for example appears to hold most of the parameters just once but the position parameters on a per character basis. This makes it extremely hard to calculate any add-ons assumed weighty-ness.

I can only see this two ways - either the amount/size of configuration to save is larger than permitted or the time taken to autosave is restricted and then exceeded. The fixed size of the local save file suggests the former but the addition of tracking, which adds time, in the last update that broke previously stable groups of add-ons favours the latter.

@ZOS_Kevin is there any updates to share? Have the Devs located the issue and is there a proposed landing date for a fix?

Xaegoth · August 13

Bodolphin wrote: »

After my stable set of add-ons save file failed I tried a clean reinstall of the entire set and it is no longer stable.

@ZOS_Kevin is there any updates to share? Have the Devs located the issue and is there a proposed landing date for a fix?[/quote]

Any update at all? I am afraid to try ANY new addons because of this issue.....

Thanks to the people who figured it was Market Trader.....did a complete reinstall, deleted save, reinstalled, downloaded all my normal addons outside market tracker and it has been stable for well over a week....

redlink1979 · August 17

Xaegoth wrote: »

(...)Thanks to the people who figured it was Market Trader.....(...)

I already had the save error msg previously to Market Trader installation.

Xaegoth · August 17

Oh, so did I....so this was not the first time I had to redo all my settings.

But it still seems stable without MT.

But man, do I update Addons or not?

Because that is where I got my FIRST save error, after updating my addons (didnt add any new addons).

Guess the mods have received zero word from the devs.....

Bodolphin · August 18

I've currently got 62 (ish) of the add-ons installed. I installed and configured the most complex first and continued adding and configuring until the auto-save error triggered. After this point I installed add-ons with minor configurations or no configuration required. I've also added others just to check whether the memory warning can get triggered.

When I play I must start the game from scratch; the shutdown state. Once logged in with a character I set it the minor configs, stop the auto-save and play with all the installed add-ons running. Memory usage add-on records just over 50Mb in use but I have seen.n the high memory warning - this kicks in at 70Mb.

This error is not caused by Market Trader but is triggered by any large collection of add-ons. Seem my previous comments regarding configuration data. I suspect MT is caching pricing data as if it configuration data thus exhausting this limited resource. Even if this discouraged there is still a limit here that is clearly too low even for the other add-ons.

ZOS_Kevin · August 18

No updates to share at the moment.

Brossin · August 26

Any update on this silly behavior? I had a VBRP unchained run ruined by this bug this weekend. We're on 69 days into having to be spammed with this error and 8 days with no updates. It's getting to the point that it feels like the solution is to uninstall and move on with life.

MurderologistOnPSN · August 26

Yup I’ve stopped playing until this is resolved