Maintenance on last event day
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Abelon✭✭✭✭✭Vonnegut2506 wrote: »I do find it humorous all of the complaining that there is nothing to spend tickets on for this event earlier in the week has now been replaced with outrage that there are only going to be 36 tickets available for some people instead of 39. It's like this forum just pinballs from one complaint to another.
Crazy indeed, different people have different problems.8 -
Danikat✭✭✭✭✭
✭✭✭✭✭For me it's not about exactly how many tickets each person may want or need and which of them are entitled to get it. The problem is that ZOS can't run their event as planned and advertised because of maintenance they planned. It makes it looks like the game is badly run and half the company doesn't know what the other half is doing, which doesn't exactly inspire much confidence.
If it was emergency maintenance needed to fix unexpected problems that would be annoying but more understandable, but they've known this was coming since they started planning the Vengence campaign and either didn't think to check or didn't care that it would mess up another event.
Yes, ultimately it's a video game and it's not like anything important to anyone other than ZOS will be impacted (obviously their livelihood and, for some of them, over a decade of their work is important to them). I was thinking about what would happen if a similar clash occured in my work, then realised the difference is in that situation people could literally die (I'd like to think it's unlikely, but it's certainly possible) so it's not really comparable. But it still comes across as very unprofessional.Edited by Danikat on July 7, 2025 3:12PMPC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
"Remember in this game we call life that no one said it's fair"16 -
Abelon✭✭✭✭✭For me it's not about exactly how many tickets each person may want or need and which of them are entitled to get it. The problem is that ZOS can't run their event as planned and advertised because of maintenance they planned. It makes it looks like the game is badly run and half the company doesn't know what the other half is doing, which doesn't exactly inspire much confidence.
If it was emergency maintenance needed to fix unexpected problems that would be annoying but more understandable, but they've known this was coming since they started planning the Vengence campaign and either didn't think to check or didn't care that it would mess up another event.
Yes, ultimately it's a video game and it's not like anything important to anyone other than ZOS will be impacted (obviously their livelihood and, for some of them, over a decade of their work is important to them). I was thinking about what would happen if a similar clash occured in my work, then realised the difference is in that situation people could literally die (I'd like to think it's unlikely, but it's certainly possible) so it's not really comparable. But it still comes across as very unprofessional.
Don't forget that it's not just this. It's also that they indirectly disabled the AP and golden Vendors, whose discounts are a big part of the Zenithar event. So you don't get the discounts that were promised for the event. You don't get the event tickets that were promised for the event. And you don't get any fix for any of it... Even though these things are incredibly easy to solve. Give people their tickets after the event and maintenance is over. Enable the discount once again after the event is over. Or extend the event, but that's supposedly not possible due to scheduling. Either way though. I'll keep on saying - there's a million solutions to this, none of them are being attempted.17 -
Orbital78✭✭✭✭✭
✭It would be nice for a few hour extension after maintenance is over, but I don't have high hopes per usual.5 -
LarsHarperSoul Shrivenmoderatelyfatman wrote: »It's pretty much expected that you'll lose one day of tickets at most events due to maintenance.
It's not so much that maintenance is happening during the event. That happens. It is that it once again is scheduled in advance to overlap the end of the event on the last day of the event (the only day of the event when there is a significantly shorter window of time to do the daily tasks for the event).
If they would have kept the maintenance during the normal Monday window it would not be a problem. But they keep scheduling maintenance to fall on the last day of events, even though they are scheduling both the maintenance and the events in advance. All you have to do is schedule the maintenance for the normal day, or any day other than the last day of the event. You know all of these dates ahead of time. It is just amateurish to continually not pay attention to this and create problems for yourselves. This is not rocket science.7 -
Adaarye✭✭✭✭moderatelyfatman wrote: »It's pretty much expected that you'll lose one day of tickets at most events due to maintenance.
Then ZoS should make that clear but I don't believe that's the case.
I don't believe ZoS would say in their event description that "you could collect a whopping 39 tickets".
I believe this unfortunate situation is the result of internal failure to communicate. Maintenance, TWICE mind you, during this event. As a result, I only got a whopping 33 tickets.Edited by Adaarye on July 8, 2025 9:53PM3 -
MeowMeow808Soul ShrivenLarsHarper wrote: »It's not so much that maintenance is happening during the event. That happens. It is that it once again is scheduled in advance to overlap the end of the event on the last day of the event (the only day of the event when there is a significantly shorter window of time to do the daily tasks for the event).
This -- yeah sure, there'd be complaints that we lose time during the event - but I'd rather lose X amount of time during the event, *knowing* I'll be able to recoup thereafter instead of being jipped and robbed out of the ability to actually successfully complete the event as advertised.
Absolutely not an issue and 200% agreed.LarsHarper wrote: »If they would have kept the maintenance during the normal Monday window it would not be a problem.6 -
ApoAlaia✭✭✭✭✭
✭✭✭MeowMeow808 wrote: »LarsHarper wrote: »It's not so much that maintenance is happening during the event. That happens. It is that it once again is scheduled in advance to overlap the end of the event on the last day of the event (the only day of the event when there is a significantly shorter window of time to do the daily tasks for the event).
This -- yeah sure, there'd be complaints that we lose time during the event - but I'd rather lose X amount of time during the event, *knowing* I'll be able to recoup thereafter instead of being jipped and robbed out of the ability to actually successfully complete the event as advertised.
Absolutely not an issue and 200% agreed.LarsHarper wrote: »If they would have kept the maintenance during the normal Monday window it would not be a problem.
Or they could have performed PC maintenance alongside consoles tomorrow, which they have proven they can 100% do when they wish to.
Edited by ApoAlaia on July 8, 2025 11:41AM5 -
MreeBiPolar✭✭✭✭✭LarsHarper wrote: »It's not so much that maintenance is happening during the event. That happens. It is that it once again is scheduled in advance to overlap the end of the event on the last day of the event (the only day of the event when there is a significantly shorter window of time to do the daily tasks for the event).
Which begs (again) the question - why have the last day of the event some funky time just a few hours after the daily reset, not a full day?4 -
scrappy1342✭✭✭✭MreeBiPolar wrote: »
Which begs (again) the question - why have the last day of the event some funky time just a few hours after the daily reset, not a full day?
or at the very least, go back to resetting the event at midnight or whatever instead of 5am so that there would have been time to get the tickets. looks like they took realms down earlier than expected, so maybe they will get done earlier and leave at least some time for ppl who are able to get on. of course that does not help ppl who have to work and can't get to their comps
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Alastrine✭✭✭✭The biggest problem here is that something was promoted and advertised ("a whopping 39 tickets") and then was intentionally made unattainable.
If you didn't need or want the last days tickets that's fine. It doesn't change the fact that something promised was made unattainable. By choice, not by a server failing or malfunction. That is the part that is unacceptable really.
For myself, I have multiple accounts. A couple of them needed this last day, most didn't. None of that changes the fact that I should have been able to get those last 3 three tickets if I wanted to, simply because they are part of the advertised 39 tickets that were available to get.
Doesn't matter if it's only a 4 hour window etc. etc. None of that matters. Some say it was only a 4 hour window and most pple wouldn't be able to play and get them anyway.... maybe but some pple would. Some would arrange their schedule to be sure they could.
If the 3 tickets that should have been available today for 4 hours were ticket numbers 40, 41 and 42 then there would be nothing to complain about. But they weren't. They were part of the 39 advertised available tickets for this event and are unattainable by design.
The event should have been promoted as having only 36 tickets available, or the Vengeance event listed as going to July 9th and moving maintenance to that day, since ticket events usually end on Tuesday. Someone messed up here and for once I will say that yes, this is on ZoS and it is not good.
That is the real problem. I don't often complain about things ZoS does or server down times - it happens. But to do this is one of the few times that I'd have to say player outrage is most certainly justified.7 -
code65536✭✭✭✭✭
✭✭✭✭✭MreeBiPolar wrote: »Which begs (again) the question - why have the last day of the event some funky time just a few hours after the daily reset, not a full day?
There are server reset times, for things like daily quests, and these times are in UTC. For example, for PC/NA, it's 1000 UTC, which means at in the summer, that translates to 0600 EDT, but in the winter, its 0500 EST.
And then there are what I call "marketing reset" times, and those are always 1000 US-Eastern, which means that in the summer, it's 1400 UTC, but in the winter, it's 1500 UTC.
Anything related to the crown store (event tickets or event-related items) follow the "marketing reset" time.
Nightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
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scrappy1342✭✭✭✭MreeBiPolar wrote: »Which begs (again) the question - why have the last day of the event some funky time just a few hours after the daily reset, not a full day?
There are server reset times, for things like daily quests, and these times are in UTC. For example, for PC/NA, it's 1000 UTC, which means at in the summer, that translates to 0600 EDT, but in the winter, its 0500 EST.
And then there are what I call "marketing reset" times, and those are always 1000 US-Eastern, which means that in the summer, it's 1400 UTC, but in the winter, it's 1500 UTC.
Anything related to the crown store (event tickets or event-related items) follow the "marketing reset" time.
it wasn't always this way though. dailies and events used to reset around midnight and it was an option to stay up late the night before instead of having to get up early to try to beat these things. and that would have worked in this instance. servers did not go down until a few hours after that old reset would have happened.3 -
aussie500✭✭✭If they had just stuck to the usual Monday maintenance we could have had the last 4 hours of the event and 39 tickets. I am not desperate for tickets all 3 of my accounts got everything, but a lot of people were giving newer or more gullible players false information about being able to to get that last lot of tickets on PC-NA. No matter how many times they were told the server would be down, probably for the full 4 hrs after reset, they just refused to believe us.
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Alastrine✭✭✭✭Time changes always pIf they had just stuck to the usual Monday maintenance we could have had the last 4 hours of the event and 39 tickets. I am not desperate for tickets all 3 of my accounts got everything, but a lot of people were giving newer or more gullible players false information about being able to to get that last lot of tickets on PC-NA. No matter how many times they were told the server would be down, probably for the full 4 hrs after reset, they just refused to believe us.
People are not gullible if they believe the game will provide them what is advertised - the chance to obtain 39 tickets.
ZoS promoted it as having the chance ("COULD collect a whopping 39 tickets") and that chance should have been there, regardless.
They would be if they thought they would have a chance to get 3 'extra' tickets (#40, 41, 42) if they got up early and squeaked in during the 4 hours after reset but that is not the case here.1 -
KapiteinBoterham✭✭✭Can't get my 3 tickets today because the event ends exactly when maintenance ends. Lame
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code65536✭✭✭✭✭
✭✭✭✭✭scrappy1342 wrote: »it wasn't always this way though. dailies and events used to reset around midnight
Yes, years ago, there used to be one reset time for dailies--0600 UTC--shared across both NA and EU. But the distinction between a UTC-based server reset time and a US-Eastern-based marketing reset time still existed even back then, with events following the latter and everything else following the former.Nightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorOther Add-Ons: Combat Alerts ― Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information0 -
shadsie✭✭Normally I'm able to log in during lunch to get the last tickets of the event, same for the rest of the family. 4 of us are now denied tickets due to extended maintenance. If extended maintenance is required cannot the event be extended by one day? It's really frustrating to have the carrot dangled then whipped away.3
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LarsHarperSoul ShrivenDo maintenance. Have the last day of the event only last 5 hours. That's all fine. JUST DON"T SCHEDULE MAINTENANCE ON THE LAST DAY OF THE EVENT WHILE THE EVENT IS STILL RUNNING.
That's all you need to do. You can schedule maintenance the day before the event ends. You can schedule maintenance the day after the event ends. You can schedule maintenance later in the day on the day the event ends. There is just one 5-hour window on one specific day to avoid, and yet this one window is when the maintenance keeps getting scheduled.
It's not even that it is this one event. It happens between a third to half the time that you have events scheduled. There are maybe, 20 or so events a year, so there are 20 last days of events, or roughly 100 hours during the entire year where it is a problem to schedule maintenance. And I think this is at least the third time so far this year that the maintenance was moved off of the regular day and into the 5-hour window where it causes the most problems. And this has been going on for years.
This is the problem. It is consistent and easily avoidable. And by consistently failing to avoid it even though it keeps coming up as a problem and people keep complaining about it, you either show a complete disregard to the players, or you show that your internal processes are incapable of communicating with each other properly multiple times over multiple years and are incapable of adjusting to address past failures.7 -
Grec1a✭✭✭✭
People are not gullible if they believe the game will provide them what is advertised - the chance to obtain 39 tickets.
ZoS promoted it as having the chance ("COULD collect a whopping 39 tickets") and that chance should have been there, regardless.
I notice I can create a support ticket for "I have an item issue" and "Missing item". It's not my fault I'm missing event tickets #37-39. I'm sitting here at my PC, my internet is working fine and I have a quest ready to hand in to Fasaria.
Maybe if we all put in a ticket, they'd think twice about doing this bait and switch again. The increased workload and - hopefully - overtime payments for the support staff might incentivise ZOS to be more customer-focussed...It's a tradition, or an old charter, or something...1 -
Heren✭✭✭✭ZOS at is finest, sadly.
I might misremember but I feel like it's the first time we have a maintenance happening during the last day of an event ? Usually it was monday.
Still maintenance during event drove a lot of criticism, and somehow I wonder, did they account for all the criticism concerning maintenance during monday when an event is up, and decided, well, let's just do maintenance tuesday instead !
Maybe a bit of fantasy from my part, but still I wonder about the weird timing.0 -
ZOS_KevinCommunity ManagerMreeBiPolar wrote: »@ZOS_Kevin - is there going to be the event extension or are last day's tickets and gold boxes gonna be in the mail?
With the maintenance July 8, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC), the last day of the event, which is July 8, 6:00AM EDT (10:00 UTC) - 10:00AM EDT (14:00 UTC) becomes completely unavailable. Even if the maintenance ends earlier, no one can reliably plan for that.
This is a little beyond ridiculous given that this same problem has happened before, had to be dealt with before, and should have never happened before with *PLANNED* maintenances.
No extension is planned. We have made note of this update and how it impacted players during the event for the team to consider next time around.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter3 -
BloodWolfe✭✭✭✭Anyone who hasn't checked, SERVERS ARE BACK ONLINE, so get in and finish off what you need lol. I know it was mentioned above by Heren, but adding for more visibility.
To add my 2 cents, ZOS this has to stop, planning maintenance on the last day of events that end at 10am Eastern/7am Pacific. Do the maintenance the next day, or extend event end times further ahead by like 2 hours so 12pm/9am to give more time after maintenance.Edited by BloodWolfe on July 8, 2025 1:39PM6 -
joergino✭✭✭✭✭
✭KapiteinBoterham wrote: »Got them with 6 minutes to spare!
No such luck here. Loading took so long, I only saw the event disappear before I could even move my character.0 -
Destai✭✭✭✭✭
✭✭✭MreeBiPolar wrote: »@ZOS_Kevin - is there going to be the event extension or are last day's tickets and gold boxes gonna be in the mail?
With the maintenance July 8, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC), the last day of the event, which is July 8, 6:00AM EDT (10:00 UTC) - 10:00AM EDT (14:00 UTC) becomes completely unavailable. Even if the maintenance ends earlier, no one can reliably plan for that.
This is a little beyond ridiculous given that this same problem has happened before, had to be dealt with before, and should have never happened before with *PLANNED* maintenances.
No extension is planned. We have made note of this update and how it impacted players during the event for the team to consider next time around.
What's happened with that feedback before though? That's the issue here. This has happened quite a few times before, and it doesn't seem like it's being considered.
You have one team planning events, communicating the rewards, and then players diving in. You have another team greatly impacting all that. Would really appreciate better coordination so we can all make the most of these events.17
so get those last tickets