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ticket without reply?
Inzababa
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Hi,
I made a request for a ticket with customer support yesterday and still haven't got an answer, how long does it usually take to get a reply?
Thanks,
I made a request for a ticket with customer support yesterday and still haven't got an answer, how long does it usually take to get a reply?
Thanks,
Resistance is FUtilez
Resistance is FUtilez
Civilized men are more discourteous than savages because they know they can be impolite without having their skulls split, as a general thing.
Tyranny, like hell, is not easily conquered; yet we have this consolation with us, that the harder the conflict, the more glorious the triumph. What we obtain too cheap, we esteem too lightly: it is dearness only that gives every thing its value.
Resistance is FUtilez
2
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Arsenic_Touch✭✭✭✭✭
✭Anywhere from 2-3 days to forever.☠ Is it better to out-monster the monster or to be quietly devoured? ☠
╔═════════════ ೋღ☃ღೋ ══════════════╗
"Hope can drown lost in thunderous sound."
"Fear can claim what little faith remains."
"Death will take those who fight alone."
"But united we can break a fate once set in stone."
╚═════════════ ೋღ☃ღೋ ══════════════╝
NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB2 -
Dita✭✭✭99% of the tickets are ether ignored by customer service or being resolved without letting customer known the issue has been dealt with. But in 99% community will help you if they can - we like AA meeting here.
Edited by Dita on May 13, 2014 10:29AM"Begun the Bot Wars has"2 -
GossiTheDog✭✭✭✭✭What problem are you having? The initial response rate is pretty quick now, however a follow up with a non-copy/pasted reply usually takes many days in my experience. I have a ticket which is 4 weeks old tomorrow.3 -
mkorny✭✭hmmm wow you guys must be the unluckiest bunch i've ever seen... haven't even heard of anyone whose ticket took longer than 2-3 days to solve (when they have to transfer departments) because the initial response usually goes within 12-24 hours tops...-=Tenebrarum=-
The Shadowlords Society0 -
ZOS_HugoP✭✭✭Greetings folks,
If you submitted a ticket yesterday, please wait for the answer from our Customer Support Team, they will get back at you as soon as possible.2 -
AngryNord✭✭✭✭✭
✭✭@ZOS_HugoP Have they completely stopped responding to reports of gold seller spam? Previously you'd get an e-mail confirming Your report almost instantly, but lately I haven't received any confirmation at all...1 -
GossiTheDog✭✭✭✭✭@ZOS_HugoP Have they completely stopped responding to reports of gold seller spam? Previously you'd get an e-mail confirming Your report almost instantly, but lately I haven't received any confirmation at all...
Email confirmations for bot and gold spam reports were disabled a few weeks ago, as people were complaining about too many support emails.1 -
CerbinSoul ShrivenI have reported two issues few days ago. Haven't got any confirmation mail and still haven't got any answer.0
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Moonraker✭✭✭✭
Generally CS are pretty quick to respond form my tickets but it does depend on issue etc.Hi,
I made a request for a ticket with customer support yesterday and still haven't got an answer, how long does it usually take to get a reply?
Thanks,
Usually you get an automated email confirmation that the ticket is received. Then, if I hear nothing for 24 hours I will just reply to that with any additional information i.e. stuff I have tried or seen. And do that every 24 hours.0 -
Fairydragon3✭✭✭✭
Actually i noticed that you dont get a reply when submitting a bug or feedback. If you want to get someone, call, email, or leave a callback. However if it is an issue that you care about I always say you should really just call. Always worth the wait to get instant conversation, instead of being angry at a computer screen99% of the tickets are ether ignored by customer service or being resolved without letting customer known the issue has been dealt with. But in 99% community will help you if they can - we like AA meeting here.
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Fairydragon3✭✭✭✭GossiTheDog wrote: »What problem are you having? The initial response rate is pretty quick now, however a follow up with a non-copy/pasted reply usually takes many days in my experience. I have a ticket which is 4 weeks old tomorrow.
Well this is the customer support forums, start a new thread with the ticket number as the header, and i'm sure they can get someone on it, in case it was lost, Damn technology0 -
Inzababa✭✭✭Greetings folks,
If you submitted a ticket yesterday, please wait for the answer from our Customer Support Team, they will get back at you as soon as possible.
ok thanks.Resistance is FUtilezCivilized men are more discourteous than savages because they know they can be impolite without having their skulls split, as a general thing.Tyranny, like hell, is not easily conquered; yet we have this consolation with us, that the harder the conflict, the more glorious the triumph. What we obtain too cheap, we esteem too lightly: it is dearness only that gives every thing its value.
Resistance is FUtilez0