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Can‘t use potions since 4 Weeks now

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Jaavaa
Jaavaa
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@ZOS_GinaBruno, maybe you are willing to help me, the German Support won‘t do anything and the German Community Managers, they ignore me.

Ticket: 240504-003070

Potions are greyed out on my Warden since last Patch now. Reinstalling, cache clearing, save data deleting, arsenal change, nothing helps. I spend much time for leveling this Charakter and paying real Money for Skill Lines and Shards and now the char is broken since weeks.

Here 2 Links whats happening if i try to use potions: The Cooldown doesn‘t disapear.

https://youtu.be/iFbKDC4YSHQ?si=3Y-TvgL-OLMTpZyc

https://youtu.be/5svQS_REVqY?si=DeDUr8UgoNiLtvYs

I hope i get a little more help here.
Edited by ZOS_Carola on May 30, 2024 5:49AM
  • Mansquito
    Mansquito
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    Could you try unassigning the potions then reassigning them?

    If not or if that won't work, try going to an armoury station and reetting the character so it has no slot tables assigned.

    I can only imagine how frustrating this is and how absolutely game breaking it would be.
  • Jaavaa
    Jaavaa
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    Mansquito wrote: »
    Could you try unassigning the potions then reassigning them?

    If not or if that won't work, try going to an armoury station and reetting the character so it has no slot tables assigned.

    I can only imagine how frustrating this is and how absolutely game breaking it would be.

    Nothing of this helps. But thank you anyway. Yes, it’s very frustrating 😕
  • spartaxoxo
    spartaxoxo
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    Have you tried having another player create a potion of the exact same type and then stacking their potion with yours?
  • Necrotech_Master
    Necrotech_Master
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    im not sure if this is possible since your using controller UI, but if your in your regular view like in the first video, can you get the potion tooltip to come up? normally this is just hovering with mouse

    maybe the tooltip would have some clue why its not useable

    cant say ive ever seen the potion slot just greyed out entirely like that before though
    plays PC/NA
    handle @Necrotech_Master
    active player since april 2014

    i have my main house (grand topal hideaway) listed in the housing tours, it has multiple target dummies, scribing altar, and grandmaster stations (fully filled out with current game), as well as almost every antiquity furnishing on display to preview them

    in progress: acquiring mundus stones (currently only have the thief)

    feel free to stop by and use the facilities
  • Piojo
    Piojo
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    That must be frustrating!
    Sorry to ask, as this is more of a "is it plugged in?" type question, but I didn't see your character stats on the videos you provided: the potions are cp 150 potions. Is that toon also max level?
  • DigiAngel
    DigiAngel
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    Character level vs. potion level.
  • Jaavaa
    Jaavaa
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    Toon is CP 2200. i‘m playing on Xbox Sers X EU Server. @spartaxoxo , yes i tried this too :(
  • Piojo
    Piojo
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    You might cover your bases and prepare some offerings to Whitestrake and Sanguine. Not sayin it'll work, but it couldn't hurt. ;)
  • Necrotech_Master
    Necrotech_Master
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    does it give you any kind of error message when you try using the potion? usually it will be in the top right (such as if you use your potion too early while its still on cooldown, it will say "item not ready" or something similar)
    plays PC/NA
    handle @Necrotech_Master
    active player since april 2014

    i have my main house (grand topal hideaway) listed in the housing tours, it has multiple target dummies, scribing altar, and grandmaster stations (fully filled out with current game), as well as almost every antiquity furnishing on display to preview them

    in progress: acquiring mundus stones (currently only have the thief)

    feel free to stop by and use the facilities
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @Jaavaa is this an issue with your character overall, or when you have specific item pieces on?
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Jaavaa
    Jaavaa
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    ZOS_Kevin wrote: »
    @Jaavaa is this an issue with your character overall, or when you have specific item pieces on?

    Overall.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    We are reaching out to customer service to see if they can take a look at this ticket. We'll follow up once we have an update.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Kainarel
    Kainarel
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    I'm very sorry it's happening to you, this issue is beyond frustrating. I hope you will find a solution soon and get help from ZOS team.

    From my personal perspective, the first thing I'd do would be verify the game files. Something seems to be broken in how the game perceives your potions, and maybe this would help -- unless you've tried that already to no avail.
  • Jaavaa
    Jaavaa
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    ZOS_Kevin wrote: »
    We are reaching out to customer service to see if they can take a look at this ticket. We'll follow up once we have an update.

    Thank you @ZOS_Kevin, you are the first Person from Zenimax who try to help me.
  • Jaavaa
    Jaavaa
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    ZOS_Kevin wrote: »
    We are reaching out to customer service to see if they can take a look at this ticket. We'll follow up once we have an update.

    Any News?
  • Jaavaa
    Jaavaa
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    Hello??? @ZOS_Kevin

    Please fix my char or give me the Tokens for Riding 60/60, Tokens for the Skill Lines i paid, and something for my time which i spend to Level up this Char!!! Are you kiddin’ me ZOS??? Waiting for Weeks now, no answers. Is this what a paying Customer is worth it for you all?
    Edited by Jaavaa on June 11, 2024 9:04PM
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    We did check on your ticket and chatted with customer service and it seems like customer service got back to you about a month ago regarding the issue. Is this not the case?
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Jaavaa
    Jaavaa
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    ZOS_Kevin wrote: »
    We did check on your ticket and chatted with customer service and it seems like customer service got back to you about a month ago regarding the issue. Is this not the case?

    No it’s not. What do you think why im writing here. They do NOTHING for me to solve my Problem! Since Weeks!
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    We'll circle back to make sure someone sends you the follow up to your issue.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Jaavaa
    Jaavaa
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    ZOS_Kevin wrote: »
    We'll circle back to make sure someone sends you the follow up to your issue.

    Thank you. And please say them, the Solution is not; Wait for a patch which comes later this year. Can’t use my Char now since 1 and a half month.
  • Jaavaa
    Jaavaa
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    @ZOS_Kevin @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JensR

    Another Week, another Patch. You all gaf and don’t help me. Thank you all.
  • Jaavaa
    Jaavaa
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    Hello? Zos? Hello hello? What is your plan? You don‘t sit this out, i swear!!
  • Jaavaa
    Jaavaa
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    @ZOS_GinaBruno @ZOS_Kevin

    Error 308 on my Char. [snip]??? 🤬

    [edited for profanity bypass]
    Edited by ZOS_Icy on June 25, 2024 6:20PM
  • Zabagad
    Zabagad
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    Jaavaa wrote: »
    @ZOS_GinaBruno @ZOS_Kevin

    Error 308 on my Char. [snip]??? 🤬
    For me thats a good sign :)
    Maybe they took your char off to fix it in the back....?

    [edited to remove quote]
    Edited by ZOS_Icy on June 25, 2024 6:20PM
    As a non-pet sorc since 2016 the U46 Patch Notes sound like: "Those who do not wish to interact with the pet gameplay can now replace this skill line eso as a whole."
  • Jaavaa
    Jaavaa
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    It was a server problem only. Nothing has changed 🤣
  • Zabagad
    Zabagad
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    @Jaavaa - did you get that follow up mentioned by @ZOS_Kevin 18 days(!) ago?
    ZOS_Kevin wrote: »
    We'll circle back to make sure someone sends you the follow up to your issue.

    Edited by Zabagad on July 1, 2024 7:19AM
    As a non-pet sorc since 2016 the U46 Patch Notes sound like: "Those who do not wish to interact with the pet gameplay can now replace this skill line eso as a whole."
  • Jaavaa
    Jaavaa
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    No follow up except a 72h Time for my real life…
    Edited by Jaavaa on July 2, 2024 6:56PM
  • Zabagad
    Zabagad
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    ZOS_Kevin wrote: »
    We'll circle back to make sure someone sends you the follow up to your issue.

    @ZOS_Kevin - can you pls circle back again?
    As @Jaavaa said, nothing happend and If I'm right his not usable char has 2 month anniversary tommorow... :(
    As a non-pet sorc since 2016 the U46 Patch Notes sound like: "Those who do not wish to interact with the pet gameplay can now replace this skill line eso as a whole."
  • Bushido2513
    Bushido2513
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    My character just started doing this sadly. Time to put in a ticket.
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