What the hell?

ashleymdotyub17_ESO · May 2014

I'm looking at my billing statement right now and cannot believe what I am seeing. I was part of the BETA group but never once gave out any billing information and yet I was charged $59.99 from ELDRSCROLS and I never even bought the game or had any intentions of buying the game! Then I looked further and not 3 days ago the same thing tried to charge my account for an additional $59.99 AGAIN! Thank goodness the funds were added back to my account but I am more than furious that I was charged $60 for a game I didn't even purchase! I'll be calling my bank tomorrow this is unacceptable...

Mackeh · May 2014

Sounds like you need to contact customer support rather than post on a forum .. just sayin'

twnakita · May 2014

If you never gave out any billing info then how were you charged?

Elsonso · May 2014

I think this is a first...

Are you saying that you have not played ESO since the beta but have been charged twice for purchasing the game?

SirAndy · May 2014

twnakita wrote: »

If you never gave out any billing info then how were you charged?

How dare you bring logic into this argument ...

ashleymdotyub17_ESO · May 2014

lordrichter wrote: »

I think this is a first...

Are you saying that you have not played ESO since the beta but have been charged twice for purchasing the game?

Yes....

andy.mcpheatb16_ESO wrote: »

Sounds like you need to contact customer support rather than post on a forum .. just sayin'

I did thanks.

Elsonso · May 2014

I would make sure that no other strange charges appear on your credit card statement.

If all you say is true, then you may be the victim of credit card theft and it may be a coincidence that you happen to know what Elder Scrolls actually is.

ashleymdotyub17_ESO · May 2014

lordrichter wrote: »

I would make sure that no other strange charges appear on your credit card statement.

If all you say is true, then you may be the victim of credit card theft and it may be a coincidence that you happen to know what Elder Scrolls actually is.

No other strange charges other than that. I'll call my bank tomorrow first thing and pray to god I can get the funds back and make whatever changes necessary to make sure it doesn't happen again.

Mackeh · May 2014

ashleymdotyub17_ESO wrote: »

No other strange charges other than that. I'll call my bank tomorrow first thing and pray to god I can get the funds back and make whatever changes necessary to make sure it doesn't happen again.

Aye, sounds like the best thing to do. Weird as hell though ...

ashleymdotyub17_ESO · May 2014

I've sent messages to both customer support on here as well as the bank even though I'll be calling them tomorrow. Just wanted to put this out here in case it happens to anyone else as this all occurred just last week and earlier this week...

Adryssa_Joneley · May 2014

Sorry im confused. How can they charge your card unless you gave them your cc details? And isnt that through pre-ordering or purchasing the game at least once? Otherwise, why would you have given them your card details in the first place? Unless someone stole your card details and also knew your email password to set up your account? Really strange.

ashleymdotyub17_ESO · May 2014

Trust me. I'm confused by this whole thing as well. It may not be Zenimax but whoever it is sure as hell wants the blame to be placed on them.

Elsonso · May 2014

A lot of us think that the gold spam websites are using stolen credit card information to purchase games.

We also know that Zenimax has been recently refunding money to these banned accounts.

The scenario fits what the OP has described, although not perfectly.

VlVEC · May 2014

You've have your bank account information hijacked. If you never input it yourself or linked a Paypal account then there's no way you'd possibly be charged. Somebody else is doing it.

alienmind · May 2014

Sound to me like stolen card

ashleymdotyub17_ESO · May 2014

Guess I'll find out tomorrow and hope for the best...

VlVEC · May 2014

It amazes me how little security people have over their money.

GossiTheDog · May 2014

Somebody ordered the game on your card. If you think you've never put your card into the site, somebody has.

Stormynature · May 2014

Talk to your relevant financial provider in order to block internet transactions until you have a new card with a different CVV. You should be able to do this through their help desk if you are out of hours.

Check your system for malware.

ashleymdotyub17_ESO · May 2014

Just got off the phone with my bank. Apparently they have seen this charge from this same thing before. The charge was disputed and funds put back in my account thank god. Hope no one else is a victim of this =\

Knottypine · May 2014

ashleymdotyub17_ESO wrote: »

Just got off the phone with my bank. Apparently they have seen this charge from this same thing before. The charge was disputed and funds put back in my account thank god. Hope no one else is a victim of this =\

Glad you got your funds back I guess... but you're not answering the one question...

twnakita wrote: »

If you never gave out any billing info then how were you charged?

Nooblet · May 2014

ashleymdotyub17_ESO wrote: »

Just got off the phone with my bank. Apparently they have seen this charge from this same thing before. The charge was disputed and funds put back in my account thank god. Hope no one else is a victim of this =\

Banks are usually pretty good about this. Wife had lost her card, and someone had used it 10 different times. The fault is of the company that authorized the purchases without verifying the identity of the purchaser. It's a bit harder to verify over the internet though.

Odd situation though, makes you wonder if some gold seller company got a hold of it somehow. Hopefully they issue you a new card with different number, as typically they do in these situations.

Keep in mind though, if you go through your bank exclusively. Most MMOs do a ban on a player if they dispute funds through their bank for a refund if they had purchased and played the game, but simply wanted a refund.