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Missing subscription time

Myxril
Myxril
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A month ago I was hacked, then told that my account would rolled back to recover my items. I didn't play for nearly 2 weeks before I finally started being given items back via mail. [Snip].
At the time of submitting the ticket, I had something like 53 days left on my subscription. Today, being 27 days later, would result in 26 days being left on my account. +5 days from the promo code that claims to have auto-applied (and won't redeem).
There's also the 2 weeks of subscription time I'm owed for having been told on the phone that my account would be rolled back, resulting in me not actually playing for that time.
So, all in all, I should still have something like 53-27=26+5=31+14=45. Rough approximation on my part. It might be as low as 40, or maybe 35. But, I digress.
I figured I'd mention this as I've already submitted a ticket, then hopped on here to see if anyone else had the same issue; nope. Nobody else that I've seen so far; just a massive amount of people being double-charged and given no sub time.

This has pretty much killed it for me. When my sub time gets restored, I'm going to play (with what motivation I have) until it expires, then I'm walking away until F2P or B2P.
ZOS, I am disappoint.
Edited by ZOS_TristanK on May 10, 2014 4:46PM
'Okay, the question is...(laughter)...the question is, we have Vicious Death sets with Prox Det that are doing double damage from last patch -- they're doing double damage -- and the CP system scales them even more. Prox Dets are doing over 20k, okay? That's before Vicious Death does 15, m'kay? We're talking like 30k+. Okay.
"So, what about the stamina?" Okay. Um "The 2-handed execute skill--" I'm s--I'm sorry. What? The 2-Handed execute? What?! What am I gonna f***ing do?! Am I gonna execute a f***ing zerg with a 2-Handed slice?!'
--Fengrush, ESO Live Review 1:08:18

'He's lucky Im not a part of the company because I would simply ban or delete his account or even make the RNG or his damage ridiculously to stress him out even more.'
--mb10, regarding Fengrush
  • Iorail
    Iorail
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    Stop buying gold = no hacked account.... Seriously, they owe you nothing, don't let the door hit you on the way out.
  • tipper709ub17_ESO
    If you look in the transaction history you'll find that the 5 days was auto applied to your account. No action needed to be taken to get it. At least that's how the 5 days was applied to my account.

    I hope you get it straightened out
  • GossiTheDog
    GossiTheDog
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    Iorail wrote: »
    Stop buying gold = no hacked account.... Seriously, they owe you nothing, don't let the door hit you on the way out.

    You know account hacking happens all the time and is not linked to buying gold, right? Gold is sent via in game mail.
  • Myxril
    Myxril
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    Iorail wrote: »
    Stop buying gold = no hacked account.... Seriously, they owe you nothing, don't let the door hit you on the way out.

    That's funny, because I didn't buy gold. Nice assumption.
    Edited by ZOS_MichelleA on May 10, 2014 7:57AM
    'Okay, the question is...(laughter)...the question is, we have Vicious Death sets with Prox Det that are doing double damage from last patch -- they're doing double damage -- and the CP system scales them even more. Prox Dets are doing over 20k, okay? That's before Vicious Death does 15, m'kay? We're talking like 30k+. Okay.
    "So, what about the stamina?" Okay. Um "The 2-handed execute skill--" I'm s--I'm sorry. What? The 2-Handed execute? What?! What am I gonna f***ing do?! Am I gonna execute a f***ing zerg with a 2-Handed slice?!'
    --Fengrush, ESO Live Review 1:08:18

    'He's lucky Im not a part of the company because I would simply ban or delete his account or even make the RNG or his damage ridiculously to stress him out even more.'
    --mb10, regarding Fengrush
  • Myxril
    Myxril
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    If you look in the transaction history you'll find that the 5 days was auto applied to your account. No action needed to be taken to get it. At least that's how the 5 days was applied to my account.

    Like I stated originally: the email said it auto-applied (I tried redeeming it just in case, but it didn't). Anyhow, the 5 days is moot considering I should have just under a month left at this point (before factoring in the 2 weeks I didn't play due to being told I was getting a rollback).
    I was only mentioning it as a sidenote.
    'Okay, the question is...(laughter)...the question is, we have Vicious Death sets with Prox Det that are doing double damage from last patch -- they're doing double damage -- and the CP system scales them even more. Prox Dets are doing over 20k, okay? That's before Vicious Death does 15, m'kay? We're talking like 30k+. Okay.
    "So, what about the stamina?" Okay. Um "The 2-handed execute skill--" I'm s--I'm sorry. What? The 2-Handed execute? What?! What am I gonna f***ing do?! Am I gonna execute a f***ing zerg with a 2-Handed slice?!'
    --Fengrush, ESO Live Review 1:08:18

    'He's lucky Im not a part of the company because I would simply ban or delete his account or even make the RNG or his damage ridiculously to stress him out even more.'
    --mb10, regarding Fengrush
  • pronkg
    pronkg
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    I'm sure if you address your issue again in a proper fashion they will happily fix it for you.
  • Myxril
    Myxril
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    pronkg wrote: »
    I'm sure if you address your issue again in a proper fashion they will happily fix it for you.

    I did address it in a proper manner. I sent in a support ticket in regards to the issue.
    Then I came here to laugh at how I lost sub time while everyone else was double-billed and given no sub time. :p
    'Okay, the question is...(laughter)...the question is, we have Vicious Death sets with Prox Det that are doing double damage from last patch -- they're doing double damage -- and the CP system scales them even more. Prox Dets are doing over 20k, okay? That's before Vicious Death does 15, m'kay? We're talking like 30k+. Okay.
    "So, what about the stamina?" Okay. Um "The 2-handed execute skill--" I'm s--I'm sorry. What? The 2-Handed execute? What?! What am I gonna f***ing do?! Am I gonna execute a f***ing zerg with a 2-Handed slice?!'
    --Fengrush, ESO Live Review 1:08:18

    'He's lucky Im not a part of the company because I would simply ban or delete his account or even make the RNG or his damage ridiculously to stress him out even more.'
    --mb10, regarding Fengrush
  • pronkg
    pronkg
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    I understand. Well at least you can play until they resolve the issue ;)
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