The Elder Scrolls Online

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My friend cannot submit her tickets

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beyondspace
beyondspace
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She said she is sure this was the email address she initiate used to send the ticket from but got this response as picture shows，how to work around this issue？ nbau88fjl6iz.jpeg
  • beyondspace
    beyondspace
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    If she kept getting her email blocked like this，how Can she ever reply to ZOS's support team？I ask on her behalf Coz she does not have a forum account herself.
  • fizl101
    fizl101
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    I cant see the account details but be careful if for example it was a googlemail account that is now also recognised as gmail. The response has to be sent through the googlemail address it wont recognise the gmail
    Edited by fizl101 on April 26, 2024 5:42PM
    Soupy twist
  • beyondspace
    beyondspace
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    @ZOS_Kevin anyone Can help please？
  • ZOS_Bill
    ZOS_Bill
    admin
    @beyondspace

    If your friend has not done so, they can open an account recovery ticket here to get help with their email address on the ESO account.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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