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Can't find the page to submit ticket for account help
Kaelthorn_Nightbloom
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I went to update my outdated 10+ year old email address but can't remember the answer to my secret question.
The account recovery form is here
https://help.bethesda.net/#en/home/product/1/category1/860
which links back to ESO
https://help.elderscrollsonline.com/#en/home/category/16/question/860
which then links BACK to Bethesda
http://help.bethesda.net/#en/home/product/1/category1/860
Any suggestions?
@ZOS_Bill @ZOS_Kevin
Edited by Kaelthorn_Nightbloom on April 19, 2024 5:46AM The account recovery form is here
https://help.bethesda.net/#en/home/product/1/category1/860
which links back to ESO
https://help.elderscrollsonline.com/#en/home/category/16/question/860
which then links BACK to Bethesda
http://help.bethesda.net/#en/home/product/1/category1/860
Any suggestions?
@ZOS_Bill @ZOS_Kevin
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ZOS_Phoenixadmin@SkaraMinoc
You will need to scroll down to "Continue to Submit Ticket" when at the "What should I do if I forgot my UserID or my password?" page. For your convenience, here is the link to the form just past that.2 -
Kaelthorn_Nightbloom✭✭✭✭✭
✭✭✭@ZOS_Phoenix Thanks. I was able to submit a ticket - #240418-000839
FYI Since I haven't forgotten my UserID or password, I never followed that flow in the help docs which is why I couldn't find the "Continue to Submit Ticket" button. I have access to my account and just need to update the email and secret.
To eliminate any confusion, consider placing a "Continue to Submit Ticket" button at the bottom of the Change Secret Question/Answer help page and remove the link to Bethesda's Help site.
Edited by Kaelthorn_Nightbloom on April 18, 2024 8:18AMPC NA0 -
ZOS_HadeostrymodGreetings,
After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.
Thank you for your understanding0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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