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Can't find the page to submit ticket for account help

SkaraMinoc
SkaraMinoc
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I went to update my outdated 10+ year old email address but can't remember the answer to my secret question.

The account recovery form is here
https://help.bethesda.net/#en/home/product/1/category1/860

which links back to ESO
https://help.elderscrollsonline.com/#en/home/category/16/question/860

which then links BACK to Bethesda
http://help.bethesda.net/#en/home/product/1/category1/860

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Any suggestions?

@ZOS_Bill @ZOS_Kevin
Edited by SkaraMinoc on April 19, 2024 5:46AM
PC NA
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @SkaraMinoc

    You will need to scroll down to "Continue to Submit Ticket" when at the "What should I do if I forgot my UserID or my password?" page. For your convenience, here is the link to the form just past that.
    Staff Post
  • SkaraMinoc
    SkaraMinoc
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    @ZOS_Phoenix Thanks. I was able to submit a ticket - #240418-000839

    FYI Since I haven't forgotten my UserID or password, I never followed that flow in the help docs which is why I couldn't find the "Continue to Submit Ticket" button. I have access to my account and just need to update the email and secret.

    4aoR4Qw.png

    To eliminate any confusion, consider placing a "Continue to Submit Ticket" button at the bottom of the Change Secret Question/Answer help page and remove the link to Bethesda's Help site.

    Cz7GugM.png

    Edited by SkaraMinoc on April 18, 2024 8:18AM
    PC NA
  • ZOS_Hadeostry
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.

    Thank you for your understanding
    Staff Post
  • ZOS_Bill
    ZOS_Bill
    admin
    @SkaraMinoc

    We have sent you a forum PM with an update on your ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
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