So who else is locked out of their accounts now?

sarahthes · April 16

MasterSpatula wrote: »

Let me start off by saying that I am completely unaffected by this issue, and I personally have nothing to gain or lose by how they deal with it.

That said, ZOS's response to this situation is clearly, unambiguously a case of the cure being worse than the disease. Allowing a few exploiters to benefit from their exploits is bad. But locking people out of their accounts during the biggest event of the year and rolling back progress is catastrophic.

Particularly when a lot of people are engaged in a really frustrating and excessive grind!

There is really no fair compensation to the damage they're doing here, and if I know ZOS, there won't be any compensation at all anyway. This is going to be the last straw for a lot of the affected players, I would expect. And ZOS certainly deserves to lose a lot of players over this--not over the bug itself, because bugs happen, but over their response to it.

Locking and rolling back only some accounts is less catastrophic than rolling back all accounts.

Both are not as bad as allowing pts chars with unlimited transmutes and other crafting mats to exist on live even briefly, let alone the gold or tel var or archive currency or...

bossonova420 · April 16

i don't even have the pts and i am getting steam login failures lol hopefully the contact at ESO will know as i was already talking to him about Quen... i ran a repair hope it works.

Wolf_Eye · April 16

sarahthes wrote: »

blktauna wrote: »

Seraphayel wrote: »

Thelvamar wrote: »

There is a lesson to be learned here, and that is not going into the PTS.
You are beta testing for them, for free, and then you get punished. Not worth it in my opinion.

You don’t get punished, it was a mistake. Threatening to not go to the PTS anymore is a childish reaction and nothing else. Okay, then don’t test stuff anymore? Others will do. Some of the anger is totally justified, but many posters here are just spiraling. They’re working on it, you‘ll definitely get a compensation, you just have to wait a little bit.

I have my doubts about compensation.
It is also not in any way childish to not want to risk your accounts for someone else's idiocy.
I'd just put the PTTS back on and will noe be removing it. A sneak peek is simply not worth the risk anymore. Its been very obvious feedback is not listened to and now you can lose access to your accounts by even being there. What benefit is there to going there ?

If nobody goes to pts, then the live product will be even buggier than it already is.

The purpose of pts isn't to tell devs how to balance the game, it's to a) provide feedback and b) catch bugs under conditions closer to live than their full private test environment. The load is higher and people are random, and the weird bugs are more likely to come to light.

But no one is obligated to use the PTS if they don't want to. You can't force people, through guilt or gunpoint, to go onto a test server or even install the test server. Remember, the test server is just as big, if not bigger, in data as the live servers and requires a good chunk of room on the hard-drive. People who test things on the PTS are volunteers, always, not paid workers. One cannot demand a volunteer to volunteer, that is wrong.

shadyjane62 · April 17

I gave up doing the PTS last year. It is a futile effort to test things for a company is only using us to test for bugs and really doesn't want to hear what we have to say. Through the years when I have tested and reported as others have the things that didn't work, were overpowering and worked all to well only to be ignored.

I am glad I no longer go on PTS. I would today be without a game to play even though I would never have exploited the situation knowing it would be caught.

ArchMikem · April 17

I'm finding it difficult to empathize, since I can't understand just how much turmoil everyone claims to be feeling from losing out on a couple days worth of loot over a pretty serious accidental exploit. I too pay for ESO+ and try to gather endeavors and whatnot but I haven't even logged in for a week. Been playing Minecraft recently. The game isn't going anywhere.

I do sympathize over getting your account locked because of this. Wrong place wrong time. But they're working on rectifying it and righting it. Crap happens, things go wrong, life sucks but the world keeps turning, and it's obvious there will be compensation. They just can't tell you everything you want to hear immediately.

In the meantime join me in Minecraft. That Wheat Farm won't plant itself.

licenturion · April 17

Question: are there already people starting to get notifications that their account is accessible again?

Razorruk · April 17

what's the latest update from ZOS?

Seraphayel · April 17

Razorruk wrote: »

what's the latest update from ZOS?

https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest

Tyrion87 · April 17

MasterSpatula wrote: »

Let me start off by saying that I am completely unaffected by this issue, and I personally have nothing to gain or lose by how they deal with it.

That said, ZOS's response to this situation is clearly, unambiguously a case of the cure being worse than the disease. Allowing a few exploiters to benefit from their exploits is bad. But locking people out of their accounts during the biggest event of the year and rolling back progress is catastrophic.

Particularly when a lot of people are engaged in a really frustrating and excessive grind!

There is really no fair compensation to the damage they're doing here, and if I know ZOS, there won't be any compensation at all anyway. This is going to be the last straw for a lot of the affected players, I would expect. And ZOS certainly deserves to lose a lot of players over this--not over the bug itself, because bugs happen, but over their response to it.

I fully agree. The damage is done and no matter what they're gonna do they won't compensate it. Just expect an event extension (which benefits everyone, not just affected accounts) and a few exp scrolls with a sorry.

What they should have done is shutting down both PTS and NA servers immediately after they identified an issue and then rolling back the servers and fix the PTS to ensure it won't happen again. They identified the problem really fast after opening PTS so people would lose like 1-2 hours of progress after such a rollback. But now it's too late for that.

olsborg · April 17

I wont log into the pts ever again whenever EU char copies are active there...too scary to do so.

virtus753 · April 17

Tyrion87 wrote: »

MasterSpatula wrote: »

Let me start off by saying that I am completely unaffected by this issue, and I personally have nothing to gain or lose by how they deal with it.

That said, ZOS's response to this situation is clearly, unambiguously a case of the cure being worse than the disease. Allowing a few exploiters to benefit from their exploits is bad. But locking people out of their accounts during the biggest event of the year and rolling back progress is catastrophic.

Particularly when a lot of people are engaged in a really frustrating and excessive grind!

There is really no fair compensation to the damage they're doing here, and if I know ZOS, there won't be any compensation at all anyway. This is going to be the last straw for a lot of the affected players, I would expect. And ZOS certainly deserves to lose a lot of players over this--not over the bug itself, because bugs happen, but over their response to it.

I fully agree. The damage is done and no matter what they're gonna do they won't compensate it. Just expect an event extension (which benefits everyone, not just affected accounts) and a few exp scrolls with a sorry.

What they should have done is shutting down both PTS and NA servers immediately after they identified an issue and then rolling back the servers and fix the PTS to ensure it won't happen again. They identified the problem really fast after opening PTS so people would lose like 1-2 hours of progress after such a rollback. But now it's too late for that.

If they could restore accounts to just under 2 hours before the PTS opened, that’s what they’d be doing for the accounts that went on the PTS.

They’re rolling back to 9:30am Eastern instead, nearly 10 hours before they shut down the servers. There’s no reason for the extra 8 hours. It seems to be the most recent restore point they had.

A 1.75-hour universal rollback would have been a very different proposition than the 9.75-hour one that the affected accounts are getting. If everyone had to lose that much progress, I understand why they went with the option they did.

sarahthes · April 17

Tyrion87 wrote: »

MasterSpatula wrote: »

Let me start off by saying that I am completely unaffected by this issue, and I personally have nothing to gain or lose by how they deal with it.

That said, ZOS's response to this situation is clearly, unambiguously a case of the cure being worse than the disease. Allowing a few exploiters to benefit from their exploits is bad. But locking people out of their accounts during the biggest event of the year and rolling back progress is catastrophic.

Particularly when a lot of people are engaged in a really frustrating and excessive grind!

There is really no fair compensation to the damage they're doing here, and if I know ZOS, there won't be any compensation at all anyway. This is going to be the last straw for a lot of the affected players, I would expect. And ZOS certainly deserves to lose a lot of players over this--not over the bug itself, because bugs happen, but over their response to it.

I fully agree. The damage is done and no matter what they're gonna do they won't compensate it. Just expect an event extension (which benefits everyone, not just affected accounts) and a few exp scrolls with a sorry.

What they should have done is shutting down both PTS and NA servers immediately after they identified an issue and then rolling back the servers and fix the PTS to ensure it won't happen again. They identified the problem really fast after opening PTS so people would lose like 1-2 hours of progress after such a rollback. But now it's too late for that.

Given they're rolling back individual accounts by 9 hours, I do not believe they'd have been able to roll back the entire server only 2 hours.