Thank you ZOS for not rolling back the whole server!

maximusrex45 · April 16

Now knowing that a server rollback would have been to 9:30am EDT/6:30am PDT, so basically almost all day, and assuming in the short amount of time PTS was up that the number of players that logged in was a very small percentage compared to players that had played on the Live server that day, a complete rollback was never really much of an option.

ZOS should figure out a generous compensation package for those PTS players that did get locked out and are missing game time.

vibeborn · April 16

xclassgaming wrote: »

vibeborn wrote: »

Yes, y'all have a advantage now, you get more event tickets, your boxes, endevours and daily rewards. how is that fair on us?

xclassgaming wrote: »

Seraphayel wrote: »

xclassgaming wrote: »

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

And your solution would be unfair for everyone that did not access the PTS which is most likely tens of thousands of times more players than affected by this issue. You think that would be fair?

Yes, y'all have a advantage now, you get more event tickets, your boxes, endevours and daily rewards. how is that fair on us?

I haven't played for a week so I want everybody to stop playing immediately, so I can catch up with what I've missed. Hear how that sounds? No company wants to bring everyone into the mud unless it is necessary. If this bug turns out to be more grave than anticipated (and from what I can read it's already pretty bad) and they NEED to rollback the entire server or something, that's another story.
There needs to be given more days (sure if ZOS are able to, give them to only the players who were affected) and any financial issues (including crown store) need to be compensated (which is why I don't understand why there isn't a buyer-history on crown store)

that was your choice to stop playing, not ours. we got suspended unfairly you choosing to stop playing, and us being unfairly suspended ARE NOT ALIKE. [/quote]

Still, no company, business etc. in their right mind says "Oh this thing happened to some people, so now we're going to do this negative effect to everyone"

But you do still think that IF I had played for the last week (and still not gone on PTS) I should still lose progress(?)

(Also I said before that if ZOS are able to compensate the affected players, I'm fine with that. If they're gonna give you something extremely exclusive I'd be fine with that, because I don't see why something that affected some players should end up affecting ALL players)

wolfie1.0. · April 16

vibeborn wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Would it have been fair for those who didn't go on PTS to lose their progress? I haven't logged in for days now, so I doubt I would lose anything if I was on NA, but I also don't play on PTS, so I'd hate it if I lost progress because of an error that shouldn't affect me.

The least ZOS could do is make up for it (more event days or extra ESO+ days for subscribers who will lose the so and so amount of playtime) but then again bugs tend to crawl around during this time of the year ESO-wise

Doing a server roll back would be no worse than a retroactive maintenance. We have had those before. Then a global event extention would have addressed any losss.

Targeted suspension, with rollback to All pts users is a bad idea. Instead of a few hours for everyone these players lost way more.

ADarklore · April 16

wolfie1.0. wrote: »

vibeborn wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Would it have been fair for those who didn't go on PTS to lose their progress? I haven't logged in for days now, so I doubt I would lose anything if I was on NA, but I also don't play on PTS, so I'd hate it if I lost progress because of an error that shouldn't affect me.

The least ZOS could do is make up for it (more event days or extra ESO+ days for subscribers who will lose the so and so amount of playtime) but then again bugs tend to crawl around during this time of the year ESO-wise

Doing a server roll back would be no worse than a retroactive maintenance. We have had those before. Then a global event extention would have addressed any losss.

Targeted suspension, with rollback to All pts users is a bad idea. Instead of a few hours for everyone these players lost way more.

Again, we're talking 1% or less of the population... and yet 99% should have to suffer for it? Imagine you've been grinding for days trying to get a specific reward, you get it... and then ZOS decides to roll back the server. How is that fair? And again, we're talking majority versus tiny minority that got caught up in this unfortunate situation. The only legit response was not to punish the majority, but yeah, I feel bad for those caught in the whole situation. Also, ZOS can track transactions and they should be able to figure out who abused the situation and address it directly.

baratron · April 16

wolfie1.0. wrote: »

vibeborn wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Would it have been fair for those who didn't go on PTS to lose their progress? I haven't logged in for days now, so I doubt I would lose anything if I was on NA, but I also don't play on PTS, so I'd hate it if I lost progress because of an error that shouldn't affect me.

The least ZOS could do is make up for it (more event days or extra ESO+ days for subscribers who will lose the so and so amount of playtime) but then again bugs tend to crawl around during this time of the year ESO-wise

Doing a server roll back would be no worse than a retroactive maintenance. We have had those before. Then a global event extention would have addressed any losss.

Targeted suspension, with rollback to All pts users is a bad idea. Instead of a few hours for everyone these players lost way more.

The problem is that a very - possibly even vanishingly - small number of players exploited the situation. Without pausing the accounts of everyone who logged in to PTS, it's impossible for ZOS to sort out who exploited and who was an innocent bystander.

I am certain that some form of compensation will be given to the innocent players. When there was the recent situation with outfit slots going wonky, very generous compensation was given out.
* Anyone who had outfits reset was granted two outfit change tokens per slot affected.
* Players also received five 150% experience scrolls.

So it's just a case of waiting to see what compensation will be issued this time. Perhaps they'll give each affected player a Jubilee Confetti and 3 Event Tickets for each day that they couldn't log in, plus **Something** yet to be determined.

Wildberryjack · April 16

Sorry but they need to roll it all back. There are way too many problems still. Enough is enough, just roll it back.

Sakiri · April 16

Why "reinstate eso+"? It's not hard to go back and do it yourself and you won't lose the rest of your paid time...

sarahthes · April 16

Wildberryjack wrote: »

Sorry but they need to roll it all back. There are way too many problems still. Enough is enough, just roll it back.

A rollback became impossible the minute the turned the live server back on.

DerAlleinTiger · April 16

Wildberryjack wrote: »

Sorry but they need to roll it all back. There are way too many problems still. Enough is enough, just roll it back.

Unless there are new and developing issues on a catastrophic level, no I don't think they will (or should). Believe me, I absolutely believe they should have rolled the whole thing back when this started up. It would have been an annoyance for everyone, and there may have been a few things that would need to be righted as-needed in the aftermath (super rare style page drops and such), it wouldn't have left such a huge mess to clean up. However... at this point it's just too late without further reason. It's been well over a day and that would be far more trouble than it's worth now.

If people lost half a day on a Monday with most of the hours lost being during work hours, people would be upset but it could be gotten over and dealt with. Now? A full 24+ hours later? No, that's just too much. Say that they should have rolled it back, say that you expect due compensation for all the things you can't recreate or get back (daily account rewards and such), but demanding a full rollback now is just fruitless.

Tommy_The_Gun · April 16

Tbh. I am still stunned by the fact that it happened. I mean how on earth something like this could happen ? They just copy characters to separate server and it is... well... different server. How on earth Live server was altered so it would read PTS data base ? Do they have a special "lever" in ZOS office and some one accidentaly "leaned on the lever", switching to copy from PTS to Live ?!

Whatever their explanation will be, this is so absurdly stupid sitauaion that is is getting actually quite funny. I mean, imagine if some one is telling you this story: Hey ! Listen ! There is this game and this happened and Live serwer was flooded and they had to shut it down and ban way too many players who did nothing wrong... I mean listen to this and try no to laugh...

virtus753 · April 16

Tommy_The_Gun wrote: »

How on earth Live server was altered so it would read PTS data base ?

The other way around. PTS was writing to the live database.

bloodandiamonds · April 16

xclassgaming wrote: »

Seraphayel wrote: »

xclassgaming wrote: »

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

And your solution would be unfair for everyone that did not access the PTS which is most likely tens of thousands of times more players than affected by this issue. You think that would be fair?

Yes, y'all have a advantage now, you get more event tickets, your boxes, endevours and daily rewards. how is that fair on us?

You're honestly being a bit selfish in this thinking. You want every single person who has never touched the PTS to lose all the progress they made, because you're worried about some tickets and crappy daily login rewards? ZOS has, in the past, extended events and daily logon rewards due to unplanned maintenance. I'm sure they will make it right, and the thousands of us who have never touched the PTS won't lose anything that we didn't deserve to lose.

AngelicaDLynn · April 16

Vibeborn what he wrote was sarcasm.

Tandor · April 16

Tommy_The_Gun wrote: »

Tbh. I am still stunned by the fact that it happened. I mean how on earth something like this could happen ? They just copy characters to separate server and it is... well... different server. How on earth Live server was altered so it would read PTS data base ? Do they have a special "lever" in ZOS office and some one accidentaly "leaned on the lever", switching to copy from PTS to Live ?!

Whatever their explanation will be, this is so absurdly stupid sitauaion that is is getting actually quite funny. I mean, imagine if some one is telling you this story: Hey ! Listen ! There is this game and this happened and Live serwer was flooded and they had to shut it down and ban way too many players who did nothing wrong... I mean listen to this and try no to laugh...

Nobody has been banned, or even suspended. Hopefully if the investigation reveals those who exploited the issue then they will be banned permanently, and everyone else affected by the temporary locking of their accounts will be compensated.

Carcamongus · April 17

At this point, the matter of full or partial rollback is quite moot. I believe it would be far more constructive to focus on what to do next instead of endlessly discussing the fairness of not everyone being affected negatively. And what to do next should be all players, both those who are locked out and the ones who aren't, coming together to push for the innocent players who can't play to be compensated for the tickets, jubilee horse parts, seals of endeavors and ESO+ days they'll be missing - and perhaps a little something more for their trouble. Even if the event ends up being extended, the affected players should still be given the tickets, seals and confetti they couldn't obtain on their own.

HowlKimchi · April 17

CameraBeardThePirate wrote: »

Alaztor91 wrote: »

I assume that whatever trade, mail or interaction with another player from anyone who decided to enter the live server with a PTS character is also being rolled back right? Otherwise they pretty much allowed irreversible damage to be done to the PC-NA server.

Yah this seems a little worrisome. They said they're locking out people that logged into PTS, but what about all the players that definitely received gold from PTS characters? Or all the items that were likely circulated?

They should have done a server wide rollback.

Is there even any actual proof of this and not just he said she said?

hiyde · April 17

Carcamongus wrote: »

And what to do next should be all players, both those who are locked out and the ones who aren't, coming together to push for the innocent players who can't play to be compensated for the tickets, jubilee horse parts, seals of endeavors and ESO+ days they'll be missing - and perhaps a little something more for their trouble. Even if the event ends up being extended, the affected players should still be given the tickets, seals and confetti they couldn't obtain on their own.

Absolutely agree. These were volunteers who logged into the PTS to help test. IMO, ZOS would be very wise to go out of their way to do something meaningful for the temporarily banned accounts beyond compensating them for lost anniversary loot. If they do that, at least for future PTS deployments, people will know that they'll be well taken care of if something crazy like this happens.

As for the rest of us, I'd be happy to see +1 day of Jubilee for the ~9 hours of downtime that included all primetime hours yesterday.

vsrs_au · April 17

sarahthes wrote: »

heaven13 wrote: »

dk_dunkirk wrote: »

xclassgaming wrote: »

Seraphayel wrote: »

xclassgaming wrote: »

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

And your solution would be unfair for everyone that did not access the PTS which is most likely tens of thousands of times more players than affected by this issue. You think that would be fair?

Yes, y'all have a advantage now, you get more event tickets, your boxes, endevours and daily rewards. how is that fair on us?

Even if someone logged into the PTS just to look at scribing, and didn't abuse the bug, and now can't get the rewards for 3 days while their cleanup script runs, that's a tiny fraction of the player base, and that's less than 1% of a year's worth of rewards. If you focus on the event boxes and tickets, that's 3 days out of an event that's running 20 days. That's still just 15% of those rewards. Both of these seem to be a pretty insignificant impact. A month of ESO+ is $13. Should they refund $2 to the handful of people affected? I think most people would agree that this is a trivial amount of money. I think that translates to the triviality of the lost opportunity cost in the game. But some people are going to take it much more seriously than this, and people are people, and it's everyone's right to take things however they want.

This issue doesn’t affect me personally, but I completely understand the anger.

Let’s say you want the jubilee mount.
You already needed to purchase 5 confettis with event tickets = 15 tickets, assuming you can get on the last day of the event.

Locked out of account for 2-3 days, meaning missing 2-3 more confettis drops and 2-3 days of event tickets. So -9 tickets, plus -9 more tickets that you need to spend to buy the missing confetti. So that’s 18 tickets missing.

Rollback to 9:30am means you’re missing yesterday’s tickets and confetti too, so add another 6 tickets.

That is 27 tickets needed to get the mount. Or 9 days needed of the event to get enough tickets if you hadn’t already purchased some confetti with tickets already.

Unless a player already had started purchasing confetti, there are not enough days left in the event for them to get enough without spending crowns because ZoS hasn’t said anything about compensation just yet and better to not assume.

Now add in the VERY unlucky people who only just got one of the anniversary style pages yesterday. Because those are RNG, they might not get that page again.

It’s a really unfortunate situation for the players and a really egregious mistake.

All solutions are bad. If they rolled back the server they could cost thousands of people the mount, or motifs they finally got to drop, or the achievements they finally earned.

By only rolling back accounts, they minimize the damage and the fallout.

A server-wide rollback would also have resulted in a HUGE number of support requests, from all the players who lost recently-purchased in-game items. That would have been difficult for ZOS to handle.

dcrush · April 17

I do feel for the people affected by this. Not only are they the ones that usually do free bug testing for ZOS, now they’re being locked out because of that.

xclassgaming · April 17

yeah...thanks zos, officially lost out on todays tickets, endevours and daily rewards. there better be compensation as this is unfair.

johnjetau · April 17

I predict the event might be extended til the end of the month.
So instead of ending 23rd April it will end on the 30th to help those who need those extra few days to get the tickets they missed out on.
And probably some more exp scrolls too.

But not those that knowingly transferred or sent stuff from the PTS to other players though. Cause we all know they will no longer have accounts. ZOS will come down hard on them. Like they should.

HowlKimchi · April 17

HowlKimchi wrote: »

CameraBeardThePirate wrote: »

Alaztor91 wrote: »

I assume that whatever trade, mail or interaction with another player from anyone who decided to enter the live server with a PTS character is also being rolled back right? Otherwise they pretty much allowed irreversible damage to be done to the PC-NA server.

Yah this seems a little worrisome. They said they're locking out people that logged into PTS, but what about all the players that definitely received gold from PTS characters? Or all the items that were likely circulated?

They should have done a server wide rollback.

Is there even any actual proof of this and not just he said she said?

Okay so to update on this,

This post from ZOS clearly communicates that no, the economy will not be screwed by ill-gotten wealth: